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I have been selling for more than a year, I updated my address but one team in amazon (with kyc email) failed to pick up new address. Provided them everything, licence, utility bills, bank statements and what not but still did not reactivate my account. They came back ask for more evidence which I provided and still no answer from them. The whole inventory is now stranded. Any advice from anyone what to do please?

Has anyone here had any problems with a "This page isn't working" message on seller central? Earlier, i went to transfer my account from sole trader to an LTD company and it showed the first page...but then crashed and now just gives me that message. I can't access any of the pages on there now. Cant change charge method, can't access the "Help" bit. I've contacted the main amazon site support, but they're saying to wait 24 hours. I have no faith this will be fixed. It also keeops telling me

" Invalid Charge Method

You must update your existing credit card information or add a new credit card to regain full access to this seller account.

View Charge Method"

I click to view the charge method... "THIS PAGE ISN'T WORKING"

I'm so defeated. I'be just set everything up, paid for the account, business bank account everything... PLEASE someone help me

I am trying to remove an ebook that I no longer want to be available. Keep running into brick walls. I am not the greatest at techno but even the simle steps don't seem to lead anywhere? And (polite) suggestions?

Hi,

I’m hoping a moderator can help as I’ve been scammed and there seems to be no proper way to get the proof of delivery to the A-to-Z team.

A buyer in Sweden used two separate Amazon accounts to order the same item from me, around £400 each. Both were sent tracked to his home address, but they ended up being delivered to a local Co-op service point. I suspect he had them forwarded. He then waited until both parcels were there and collected them on the same day.

After that, he claimed the packages were empty and opened an A-to-Z claim. But here’s where it gets sneaky, he contacted me from one account, and opened the claim from the other. So when I asked Amazon to check the message history to see that he acknowledged receipt, there were no messages showing, because they were on the other account.

A few days later, he repeated the same thing with the second order, but this time Amazon denied the claim, and I believe the account may have been banned. So clearly something was flagged.

The issue now is that Amazon keeps upholding the first claim, even though I have clear proof of delivery showing the parcel was collected with signature. But there’s no way to attach this proof directly to the claims team.

I’ve done everything right, and I have evidence, but there’s no channel to send it to the right team. I simply can’t accept a £400 loss to a scam like this. I'm really trying to communicate with Amazon and resolve this properly, but there’s no clear way to do that, and I genuinely don’t want to go through the dispute resolution or legal route at all, but right now it feels like im not being given an option :/

Orders -

403-9259206-4273120 - This is the order in question that Amazon shouldnt have refunded.

402-4600318-4161160 - Amazon correctly denied this one.

Thanks,

@Seller_XUNeUuvrQDpgP

Hi, I recently had an order which shipped out correctly with Evri and when they attempted to deliver, no one was in so it was returned to the depot. They tried 3 more times before they then returned it back to me. The buyer later left negative feedback out of the blue saying item wasn't delivered?? I don't get how this is my fault and why hey have left negative seller feedback? I'm a fairly new seller on Amazon so this feedback has caused my order defect rate to go above the target due to the small quantity of MFN orders that I do. I was wondering if anyone could help? Thank you

hallo, I have inventory in Uk and I live in Germany after my inventory in Uk warehouse, Amazon needed vat Nummber in Uk . Do you have any experience guys ?

A buyer bought an expensive electronic item from me. They are now claiming it was damaged in transit and want to send it back which sent alarm bells ringing. I requested a photo of the damage and the photo they have sent is clearly of an old, used item that is not the one I sent.

What can I do to protect myself in this situation?

Many thanks

今天我在后台寻求帮助，客户的回复很快速，很专业，让我很快的可以理解到我遇到这个问题应该怎样做，有这样的客服，让我很安心，谢谢！