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hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

Hi folks,

In March, I sent two units of my product to Vine for the review. I received one review within a week or so, and received the second 5-star vine review a week or so after that; however, it was removed after only a few days. I contacted Seller Support, they took lot of time and eventually suggested me to contact community-help@amazon.co.uk which I did but never ever received a reply from them - I followed up 4-5 times since March but in vain.

For Gods sake, this review was authentic and crucial to the visibility and credibility of my product, and why would they even remove it when they gave it and had the product for free!!!

Could anyone kindly clarify why this Vine review could have been removed OR what can be done to restore it?

Warm regards,

The Valley Treasure

Hello,

have verified my account after 1 year of selling as requested, but prompted to provide company documents.

However, was trading as self employed during 1st financial year, as turnover was low, and have not made any transition yet to the company.

please help to finish with verification of account.

@Seller_XUNeUuvrQDpgP

@Seller_mIRnuhdx7l5sN

@Seller_TSXM2A5nxWSuH

Hello,

I'm the account owner and trying to assign secondary user access for UK but received the following error message:

"Verification failed. We have failed to verify the information that you have provided. Please contact aws-customer-care@amazon.com for any assistance or queries."

Could someone please clarify what may have caused this error or guide me on what steps I should take next? I’ve double-checked the information submitted including all documents UK DRIVERS LICENCE and details. Uploaded front and back side and filled in all correct information but to my surprise it says no verfieid, and I’d appreciate any help in resolving this issue.

Thank you in advance!

Best regards,

I have recently updated my business information, can someone please tell me what’s supposed to happen after you press submit for verification. At the moment after I press it it goes to another screen that says it will refresh after 30 seconds and then after refreshing it appears like it might have been submitted however when I go back to the dashboard it prompts to me to submit it still and it tells me I keep getting performance notifications telling me I need to update it. Is this normal?

Thanks!

Hello,

A customer placed an order with us to be shipped via "Next day" delivery option and paid an extra fee. The order shipped via Amazon Shipping , but delivered unfortunately after 4 days.

The customer contacted us the day they had to receive the order and complained about not receiving the order and we have issued a refund for the shipping fees.

After they received the order (as the tracking information indicates), they opened an A-Z claim. Amazon have granted the claim , however without a defect affecting the account. Although we appreciate there is no defect, we did not agree with the refund issued.

We have appealed the decision, but was denied.

Our argument was, why did they accept the claim and refunded the customer without asking them to return the order first?

We understand the order was not delivered in time, but why is Amazon allowing customers to keep the products , if delivered after the ETA has ended?

Thank you

As I understand from my colleague the process used to be:

1. Disbursement received.
2. The text on the page that says "Transfer of £x scheduled to initiate on xx/xx/xxxx" would change to a different amount and remain the same until disbursement day.

However my colleague was concerned about payments and I have noticed that the amount resets after disbursement and increases each day. I always thought this was usual behaviour but apparently not.

Can anyone tell me if this is a recent change?

Has anyone noticed that Amazon are suddenly paying less for lost items?

I have just been reimbursed £40 for 3 units that would have sold at £180 in total.

Last week I got reimbursed £117 for 6 units that would have sold at £240.

I understand that the reimbursements are meant to reflect the net amount we would have received but these 2 seem very low.

Is there an option for add-on protective filling for items I want amazon to prep after I sent them to fulfilment centers?

The units were sent to Amazon FBA a while back and a majority of the sales reported damage to the bowls and plates. Since the items do not have a single scannable barcode (GCID, UPC, EAN, JAN or ISBN) that corresponds to an ASIN in Amazon’s catalogue, we are not eligible to choose the 'Prep by Amazon' option when sending shipments to Amazon.

We labelled the outer cardboard boxes as heavy and fragile, and since we have to prep our shipments to amazon, we used bubble wrap for the inbound shipments to Amazon.

I'm not sure how Amazon or FBA centres store our units, or do they take them out of the inbound boxes when they arrive, and repackage them when sales happen. Now that a lot of our sales have been reported as damaged, we are concerned on how to ensure these items arrive to the customer safely.

Are there any option for me to request to pay Amazon to add protection to the shipments please?