Welcome to Seller Forums

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

Dear Community,

We're trying to disable inventory storage in the United Kingdom as an EU seller, but we cannot find a way to do so.

When I checked under Settings → Fulfillment by Amazon → Cross-Border Fulfillment Settings → Enable Inventory Storage, I noticed that the United Kingdom is still listed as an activated country.

When I click the Edit button, it redirects me to a PAN-EU page, but there is no option to disable the United Kingdom as a storage location.

I seem to recall that a few months ago, it was possible to deactivate it directly from this section. Our source marketplace is Germany.

My question is:

How can I now disable the United Kingdom as a storage location to resolve this issue?

Thank you for your help.

Dear Community,

We're trying to disable inventory storage in the United Kingdom as a EU seller, but we cannot find a way to do so.

When we checked under Settings → Fulfilment by Amazon → Cross-Border Fulfilment Settings → Enable Inventory Storage, I noticed that the United Kingdom is still listed as an activated country.

When we click the Edit button, it redirects me to a PAN-EU page, but there is no option to disable the United Kingdom as a storage location.

I seem to recall that a few months ago, it was possible to deactivate it directly from this section. Our source marketplace is Germany.

My question is:

How can I now disable the United Kingdom as a storage location to resolve this issue?

Thank you for your help.

Every week, we encounter at least one fraud attempt where a customer returns their old equipment, falsely claiming that the item they received was damaged. However, they are unaware that the units we ship have their serial numbers scanned and recorded. As a result, when they return a different item, they are not eligible for a refund.

When we attempt to close the return request through the "Returns - Issue Refunds" section and try to deduct 100% of the refund, the system consistently throws an error:

"System Error - There was a system error. Please try again in 15 minutes."

Even after waiting 15 minutes, the issue persists.

Despite repeatedly raising this with the Seller Support team over the years, the problem remains unresolved for years. As a result, we are forced to issue a 1% refund to the customer—despite the fact that they do not deserve it.

Can someone from the Amazon team please investigate this issue? We are happy to cooperate.

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

Hi everyone,

I'm really hoping someone here can help because I'm at a total loss and Amazon Seller Support hasn't been able to resolve this for me after a month of trying.

I have a listing that requires Dangerous Goods documentation. I provided both the exemption sheets and the Safety Data Sheet as required. However, I'm being told that my ASIN details are "inconsistent across EU marketplaces."

The strange part is, I only actively sell on the UK marketplace — I don't sell on the others.

Still, I tried to update all 10 EU marketplaces to match exactly, but Amazon somehow made unexpected changes:

Some ASINs were turned into parent listings, others into child listings,

Information is not consistent, even after I corrected it.

I am the sole brand owner, and I should have full rights to change my listings. However, Amazon won't let me change the information, even on my UK listing. When I try, they just ask if I have “suggestions for the brand owner” — even though I AM the brand owner!

Here’s what I’ve tried already (none of it has worked):

Using Build International Listings to sync,

Deleting SKUs and relisting,

Updating using flat file templates.

Seller Support has been extremely frustrating — mostly copy-paste responses, repeated promises that it’s been "escalated," and then days later I just receive another useless generic reply. It's been dragging on for over a month, I’ve lost a lot of money, and the stress is unbelievable.

If any experienced sellers or even Amazon forum mods can help guide me through fixing this, I would be incredibly grateful.

Thank you in advance for any advice!

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

discussion.i have been declined on my brand name. I am being told I may be using someone else's intellectual property rights. I have checked Amazon and there are no other names selling products, butt several with the name in book titles. Different authors BTW. There is a dissolved company on companies house with the name from 2022. All I receive are generic messages when I supply evidence. Can anyone advise, please on how to get over this issue.