Welcome to Seller Forums

Hello everyone,

I’ve been stuck in a verification loop for over 3 months and I’m hoping someone here might guide me or share a similar experience.

I originally opened a seller account on Amazon.de to sell in Germany, where most of my customers are. Later, I tried to expand into the US marketplace using the same credentials, thinking it was allowed under unified accounts. Unfortunately, this was flagged as a multiple account policy violation, and now both my German and US accounts are deactivated.

Here's the core issue:

My Amazon.com account (PAPARA37...) cannot be verified due to an address error. It incorrectly lists Greece instead of Turkey.

The system won’t let me update the address manually.

I’ve submitted all required documents (ID, bank statements, tax certificate, etc.) several times via cases and appeals.

I requested a manual review, but got no clear response.

Meanwhile, my inventory has been sitting in a German fulfillment center for 3 months, creating a huge financial burden.

I only want to sell on Amazon Germany and either verify or permanently close my US account, but I'm completely stuck.

Has anyone dealt with a similar situation or knows a way to escalate this to someone who can actually help?

Any advice or contacts would be greatly appreciated.

Thanks in advance,

Ismail Aydin

Seller ID: A2JNS848K4Y55E

📍From: Turkey

I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.

Due to the value, I will be sending them a letter before action and to the small claims court.

I just wondered if anyone else had seen this issue?

I need some help, guys, as it's impossible to resolve this using the seller's case management section.

Dear Amazon Seller Support,

I am writing to address an immediate and critical issue regarding my seller account. For several consecutive occasions, Amazon has attempted to charge my bank card £30 for a service that I have never utilized.

I enrolled in the "Pay As You Go" plan when I joined Amazon and have not sold any items on the platform since that time. Therefore, I do not owe Amazon this or any other fee.

I demand that you:

Cease all further attempts to charge my bank card immediately.

Reactivate my seller account with immediate effect.

Please investigate this matter thoroughly and confirm the cessation of these unauthorized charges and the reactivation of my account.

I look forward to your urgent confirmation and resolution.

Sincerely,

Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory

hi

the new compnay ROx which is part of UPS, they do not puck on time and when they picked up they have lost the stock now,

anyone have idea of to get to bottom of the matter with them,

£1000 worth stock lost and out stock on most ASIn for last 10day and lossing sales too, all of them just keep saying we are looking in to the matter and no reults, any pointer how to get teh stock back or get it to Amaozn

In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?

discussion.Good Morning, I am new to Amazon FBA but a little confused about how it works. I am wanting to go into shops and buy deals to sell etc as I have seen this is a good way to start but I have noticed you need to ask permission to sell brands such as huggies etc how do I go about permissions? Will it work with a store receipt? If not how am I to try and set up my account so I can start selling? I find the process very confusing. Many Thanks

@Seller_XUNeUuvrQDpgP hey there hoping for some help here, I have been doing everything to get the payment account and KYC identity confirmed for 6 weeks now. Seller support asked me to obtain a Signed and Stamped bank statement sent through the post from Momzo.I have upload the correct articles of assocation, the bank statement, my drivers license and private bank account both in correct home address and it just keeps getting rejected, no email to explain what is wrong and now the submit option has gone.......over £16k on hold and ALL listings now stranded......DESPERATE please help thanks