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I was planning on launching a supplement brand shortly and selling products on Amazon. However I have been reading that all applications to sell supplements are now being rejected. Is it completely impossible for a new brand to sell supplements on Amazon now? It would be useful to know this before I commit to production.

@Seller_XUNeUuvrQDpgP

I've been selling products from a brand for some time, but have recently had all my listing's go inactive and been told I need to apply for permission to sell this brand. Despite supplying invoices from authorised distributors my application keeps getting rejected and no explanation is given. Can anyone please advise me what is happening here? @Seller_DNQGSsdC7DccM

Hi everyone,

I started selling on Amazon 2 months ago, made few sales but received no profit because of campaigns costed me a lot of money. I sake help from Amazon help centre and they set up my new campaigns which costed me £600 in 4 days but sale was make only £100. Can anyone of you can help me with step by step or screenshots to set up low cost campaigns as most of my products are priced between £5-17 .

case no. 11136606062

The asin is not searchable and ineligible for advertising. This issue has remained unresolved for weeks. We've opened multiple cases with FBA and advertising team based on conflicting direction from seller support. We have been sitting on inventory and paying for storage for weeks. Can Amazon support at Forum escalate the issue.

I noticed that Holiday settings do not allow you to stop receiving messages from buyers whilst you are away. Are there any other Amazon settings that temporarily close your account and block buyers from sending messages?

In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?

Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

I'm trying to understand how this is calculated and at what point these numbers are actually updated?

Will give you example - on 19th of May we sent 180 cubic feet worth of goods to Amazon FBA. On that day, prior to creating that shipment, our number for Average Daily Shipped volume was 7.54, average daily inventory 1480.

Shipment was delivered on 20th, all items checked in on 21st.

Today Average Daily Shipped volume changed to 7.7

But it should have increased to about 9.52, no?

If we Shipped 180 cubic feet of goods, this is (180/13)/7 = 1.98 average daily volume over 13 weeks. So should be 7.54 plus 1.98?

I also fail to notice when exactly that number is being updated - when we create shipment? When it gets delivered? When goods are checked in? Or when shipment status changes to closed?

Hi

I am writing regarding my FBA shipment ID FBA15K8MQ3PV, containing 100 units of (FNSKU X0029DQAJT) sent in 5 pallets using the Amazon Partnered Carrier program.

Upon arrival at the fulfillment center, 64 units were marked as "defective."

I would like to formally dispute this, as the items were in new and sellable condition when dispatched. Since Amazon Partnered Carrier was used, Amazon assumed responsibility for the shipment from the point of handover.

Given this, I am requesting an investigation into the damages and a reimbursement for the 64 units that have been marked as defective, assuming Amazon or the partnered carrier caused the damage.

Please let me know if you require supporting documents (e.g., invoice, proof of condition at shipping, etc.). I am happy to provide them.

Amazon support page does not give any help other than to do removal order and cannot provide any more details even so all items has been shipped in perfect condition. Case ID: 11148495582

Thanks