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@Seller_gAhPNiLrkfTcr _ @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH Need your help guys.

Hello everyone,

I’d like to raise a serious concern regarding our large-item shipments. As our products are bulky, the shipping cost often exceeds the value of the item itself. To manage this efficiently, we partnered with a trusted private courier that offers live tracking and meets Amazon’s allowance for private or in-house couriers.

However, despite uploading tracking information, Amazon frequently displays an "Item may be lost" message to customers after 10–15 days. This results in customers filing A-to-Z claims, which are being approved—even in cases where we have provided photo evidence clearly showing the customer accepting delivery.

This is impacting us significantly:

We are losing the item,

Losing the payment,

Losing our account health (ODR),

And wasting time and effort trying to resolve these unfair claims.

We have multiple order IDs and supporting documentation proving delivery to the correct address, with evidence. But unfortunately, our input doesn't seem to be considered.

We kindly ask for your support in addressing this issue and ensuring sellers are treated fairly when valid proof of delivery is available.

Kind regards,

Anthony Blake

The (in)competence of the seller support never seizes to amaze me....

Product Compliance Request

Mail from Amazon:

"Hello,

We speak English, German, French, Spanish, Italian, Polish, Swedish, Dutch, Portuguese , Japanese, Arabic and Turkish. Feel free to let us know if you want to communicate in one of the aforementioned languages.

Thank you for submitting an appeal to the Chemical Safety Compliance Team.

This message applies to you if you are fulfilling your chemical products via the Amazon Fulfillment Network ( AFN ) and this compliance request is for a Safety Data Sheet ( SDS ).

If you are using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ), you can disregard this request.

If you are an AFN seller, you can upload a valid document in "Manage Your Compliance" on "Provide documents" section.

For any questions/appeals regarding this product/other products, please submit them ( for each ASIN separately ) in "Manage Your Compliance" on the relevant Appeal reason:

1. Go to the Performance tab and select Account health.

2. Under Manage your compliance in the bottom right corner, click Product compliance requests.

3. Click Add or appeal compliance button for the product you’re taking action on.

4. To upload the documentation, drag and drop files, or browse to select files.

5. Click Submit to send your submission for our review.

We appreciate your prompt cooperation.

Thank you,

Amazon"

My appeal: I'm using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ).

Response from Amazon:

Appeal: REJECTED

Whenever I upload my invoice (which is from an authorised distributor), I get declined and this is the message Amazon gives:

"We have reviewed the documentation that you provided and determined that you are not eligible to sell Cosrx products. We evaluated the information that you provided, but it did not pass our review."

Please help me, this has been going on for nearly 2 months now, I just have the products in my prep centre's warehouse and have to pay storage fees.

I applied to sell Nerf branded products in toys category several times, but each time rejected until now. In application to sell, I was asked to have an invoice of minimum 100 units. I have an invoice of 126 units of one ASIN from the distributor of the brand. Rejection is done automatically as I understand from the mail, because in each application to sell, I receive different reasons for rejection, and there's no signature at the end.

I really don't know how I will convince Amazon that the invoice is from the original distributor and an authentic, unaltered invoice.

Case ID: 18055811511

We are receiving the error message:

'This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.'

We have had this saem error before and someone from the forums area was able to rectify this for us on other ASIN's on this listing.

Many thanks,

Campbell

I have been asked to sumit a listing approval for my product, which is a band in different colours, and it is used in Yoga, to assist with stretching. Every time I submit - approval is declined. My question is - do I need to submit an application for each colour because each one has a different EAN number? I have been submitting images of all colours and packaging with labels with my GTIN13 allocation number. The process is driving me crazy and I don't seem to be getting anywhere whatever I do. I hope someone can help

I have been sending this product in for years without any issues, but over the past few days, every time I try to create a shipment, I keep seeing the following error message:

"This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product."

I’ve never encountered this error before, and nothing has changed on my end.

Could someone please advise and assist with this?

I tried to list a rare book on Amazon for £43. Amazon de-activated the listing ' due to potential high pricing error '. But another copy of the same book is for sale by a different seller for £115.77. I have tried getting Amazon support to explain this but their explanation made no sense at all. Has anyone got any idea what I can do about this? Many thanks.

I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.

How do i get this sorted?