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Really disappointed in Amazon. Chinese seller has created a listing for a new product using a previous ASIN. this 'new to the market product' now has over 400 reviews all of which are for a completely different product to the one they are selling. I believe this is called review/ ASIN hijacking?. I have reported it at least 30 times and Amazon have done nothing, even though its against seller guidelines. Our brand is being personally affected by this and we have seen at least 40-50% loss in sales as soon as this product came on. The ASIN in questions is ‎B0DZ2C151C . Does anyone know what we can do for Amazon to actually take action?

Hi everyone, @Seller_mIRnuhdx7l5sN@Seller_j9Bd91CW3ZVpr@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP

We’ve recently seen an increase in Amazon Business orders, which is great — but we’ve encountered a confusing issue and would appreciate some help or clarification.

For some Business orders, we’ve noticed that a single order from one buyer is showing up under two different Order IDs.

In our backend system, we track and process orders using the first Order ID only. However, if the customer returns an item, Amazon sends the return notification email linked to the second Order ID, which our system doesn’t recognize. As a result, we’re unable to locate the return using the original Order ID we processed.

This has caused confusion and delays in handling returns. Each time this happens, we have to reach out to support to find out the second Order ID — which isn’t ideal, especially as our Business order volume grows.

Could someone please clarify:

Why does Amazon assign two different Order IDs for what appears to be a single Business order?

Is this expected behavior for Amazon Business customers?

Is there any way to automatically link or identify both Order IDs to prevent these issues in our order management system?

Any help or advice would be much appreciated — we just want to ensure smooth order and return processing for our customers.

Thanks so much,

CheaperOnline

Hi guys, I'm very confused here when doing my profit calculation. Please tell me if I'm doing this right or wrong. I'm deducting the expenses from the income and then I deduct the COGS that was £5600. Doing it this way I'm making a loss that does not make sense as I have products that do well that sell for £25+. Can someone help me out here please.

I just noticed that Parcelforce now appear on the SFP delivery performance stats page, does this mean they're becoming a Prime carrier now?

Hello,

A buyer received an incorrect item and opened a return request Jun 18th which was approved by Amazon.The buyer then opened a A-Z Claim date: 27 June 2025 asking for a refund. I offered the refund and Amazon closed the A-Z claim "We will not include the claim in your order defect rate (ODR) and performance metrics."

I have not received the item back, the tracking number has not been updated. (Jun 18, 2025 02:14:00 PMUTC) I am not able to open a Safe-T claim because the buyer opened the A-Z claim.

I appealed the A-Z claim 3 times that I have not received the item providing Amazon's return tracking number and their response is,

"Thank you for refunding the following order:

We will not include the claim in your order defect rate (ODR) and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact.

Can you please help?

Thank you in advance

Bill

I recently sent full information through to the Managing Director email as the link Amazon was sending me for Identity Verification did not work. They sent through to the Selling Partner Support Escalation Team who gave me a case number CASE 18083488631 and said they would respond in 24 hours BUT when I click to view that case, IT IS NOT on my case log and it comes up saying 'Error. This is not a valid case for Treasured Books. Please click here to see your list of active cases.'

So, it seems to me that Amazon are attaching my issue and messages to someone else's account that is not mine. This would also explain perhaps why the verification link they sent me doe not work. And, it would also explain why they keep addressing me as 'Treasured Books' when my actual account name is 'Jools's Books' and in all my previous messages and emails from them they have addressed me as 'Treasured books'.

So, I now can;t view or respond to my case 18083488631 because I can't see it on my account.

I cannot do the identity verification as the link does not work.

I can't set up a new case as the system won't allow me as my account is deactivated.

They say my account has been used for fraudulent activity when I have never done anything at all, BUT I now suspect that there may be another account set up by someone else with my display name which has been but how can I discuss this with Amazon if they won't call me, are ignoring the pages of information I have sent them, won't let me set up a case, I can't call.

What can I do to get this resolved if the case is not even attached to my account?

@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4@Seller_fgtTzyHQfOM1x@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP

our accounts been deactivated, stating we are associated with another company… which is incorrect, we don’t know anything about the said company!

We’ve had no replies!

Any chance we can get some help on this??

hi, could a mod please help me. A customer has left a negative review on our page by mistake and it has left us with reduced sales due to our stars going from 4.8 to 3.6 from one negative review. I have spoken with them and they have said it was left by mistake, he thought he was leaving a review for a different seller and that our service and item was perfect. How can it be removed please?

How long are we expected to wait for a reply from Amazon?

I submitted a standard request - to list a product manufactured by a third party under my brand - with all the required documentation over 2 weeks ago. It is still showing as “pending a response from Amazon”. In the meantime I am losing sales!