Seller Forums
Sign in
Sign in
imgSign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
user profile
Seller_vf7d0eq5mZhGu
user profile
Seller_UN9ILzxADiCK3
user profile
Seller_YvY6uXo1hDspb
user profile
Seller_7wmv8ZnGMUexO
user profile
Seller_rAsVeMIihyvdY
user profile
Seller_2iQUHejXp2rIQ
user profile
Seller_g7xpwmoxTmXmN
user profile
Seller_bE8avrTsDoNhF
user profile
Seller_QcXbVg85i6VVI
user profile
Seller_LjiZByI58NrXd

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
user profile
Seller_vf7d0eq5mZhGu
user profile
Seller_UN9ILzxADiCK3
user profile
Seller_YvY6uXo1hDspb
user profile
Seller_7wmv8ZnGMUexO
user profile
Seller_rAsVeMIihyvdY
user profile
Seller_2iQUHejXp2rIQ
user profile
Seller_g7xpwmoxTmXmN
user profile
Seller_bE8avrTsDoNhF
user profile
Seller_QcXbVg85i6VVI
user profile
Seller_LjiZByI58NrXd

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
user profile

@Seller_gAhPNiLrkfTcr _ @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH Need your help guys.

Hello everyone,

I’d like to raise a serious concern regarding our large-item shipments. As our products are bulky, the shipping cost often exceeds the value of the item itself. To manage this efficiently, we partnered with a trusted private courier that offers live tracking and meets Amazon’s allowance for private or in-house couriers.

However, despite uploading tracking information, Amazon frequently displays an "Item may be lost" message to customers after 10–15 days. This results in customers filing A-to-Z claims, which are being approved—even in cases where we have provided photo evidence clearly showing the customer accepting delivery.

This is impacting us significantly:

We are losing the item,

Losing the payment,

Losing our account health (ODR),

And wasting time and effort trying to resolve these unfair claims.

We have multiple order IDs and supporting documentation proving delivery to the correct address, with evidence. But unfortunately, our input doesn't seem to be considered.

We kindly ask for your support in addressing this issue and ensuring sellers are treated fairly when valid proof of delivery is available.

Kind regards,

Anthony Blake

0 votes
0 votes
9 views
1 reply
Latest activity
user profile
Another example of seller "support"
by Seller_UN9ILzxADiCK3

The (in)competence of the seller support never seizes to amaze me....

Product Compliance Request

Mail from Amazon:

"Hello,

We speak English, German, French, Spanish, Italian, Polish, Swedish, Dutch, Portuguese , Japanese, Arabic and Turkish. Feel free to let us know if you want to communicate in one of the aforementioned languages.

Thank you for submitting an appeal to the Chemical Safety Compliance Team.

This message applies to you if you are fulfilling your chemical products via the Amazon Fulfillment Network ( AFN ) and this compliance request is for a Safety Data Sheet ( SDS ).

If you are using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ), you can disregard this request.

If you are an AFN seller, you can upload a valid document in "Manage Your Compliance" on "Provide documents" section.

For any questions/appeals regarding this product/other products, please submit them ( for each ASIN separately ) in "Manage Your Compliance" on the relevant Appeal reason:

1. Go to the Performance tab and select Account health.

2. Under Manage your compliance in the bottom right corner, click Product compliance requests.

3. Click Add or appeal compliance button for the product you’re taking action on.

4. To upload the documentation, drag and drop files, or browse to select files.

5. Click Submit to send your submission for our review.

We appreciate your prompt cooperation.

Thank you,

Amazon"

My appeal: I'm using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ).

Response from Amazon:

Appeal: REJECTED

0 votes
0 votes
19 views
3 replies
Latest activity
user profile

Whenever I upload my invoice (which is from an authorised distributor), I get declined and this is the message Amazon gives:

"We have reviewed the documentation that you provided and determined that you are not eligible to sell Cosrx products. We evaluated the information that you provided, but it did not pass our review."

Please help me, this has been going on for nearly 2 months now, I just have the products in my prep centre's warehouse and have to pay storage fees.

0 votes
0 votes
4 views
0 replies
Latest activity
user profile
Invoice from the distributor not accepted by Amazon
by Seller_7wmv8ZnGMUexO

I applied to sell Nerf branded products in toys category several times, but each time rejected until now. In application to sell, I was asked to have an invoice of minimum 100 units. I have an invoice of 126 units of one ASIN from the distributor of the brand. Rejection is done automatically as I understand from the mail, because in each application to sell, I receive different reasons for rejection, and there's no signature at the end.

I really don't know how I will convince Amazon that the invoice is from the original distributor and an authentic, unaltered invoice.

Case ID: 18055811511

0 votes
0 votes
14 views
2 replies
Latest activity
user profile

We are receiving the error message:

'This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.'

We have had this saem error before and someone from the forums area was able to rectify this for us on other ASIN's on this listing.

Many thanks,

Campbell

0 votes
0 votes
20 views
2 replies
Latest activity
user profile
Listing approval
by Seller_2iQUHejXp2rIQ

I have been asked to sumit a listing approval for my product, which is a band in different colours, and it is used in Yoga, to assist with stretching. Every time I submit - approval is declined. My question is - do I need to submit an application for each colour because each one has a different EAN number? I have been submitting images of all colours and packaging with labels with my GTIN13 allocation number. The process is driving me crazy and I don't seem to be getting anywhere whatever I do. I hope someone can help

0 votes
0 votes
1 view
0 replies
Latest activity
user profile

I have been sending this product in for years without any issues, but over the past few days, every time I try to create a shipment, I keep seeing the following error message:

"This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product."

I’ve never encountered this error before, and nothing has changed on my end.

Could someone please advise and assist with this?

1 vote
0 votes
121 views
8 replies
Latest activity
user profile

I tried to list a rare book on Amazon for £43. Amazon de-activated the listing ' due to potential high pricing error '. But another copy of the same book is for sale by a different seller for £115.77. I have tried getting Amazon support to explain this but their explanation made no sense at all. Has anyone got any idea what I can do about this? Many thanks.

0 votes
0 votes
23 views
8 replies
Latest activity
user profile
Customer lying in feedback
by Seller_QcXbVg85i6VVI
Amazon replied

I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.

How do i get this sorted?

1 vote
0 votes
379 views
4 replies
Latest activity
user profile
Amazon is intentionally misleading
by Seller_LjiZByI58NrXd

I reported to Amazon that the buyer sent back an empty box.

What can I do? I sent pictures. I got the answer that I don't have to refund my money and it doesn't mean anything negative to my account.

Then after 36 days Amazon refunded my money and I got a negative answer. I reported to Amazon that I acted according to the instructions they wrote. But they rejected my appeal.

When will the intentional theft of customers end? The bigger problem is that I can't hold Amazon accountable for things written by Amazon. Because they don't keep their promises. More precisely, they lie.

7 votes
0 votes
72 views
1 reply
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report