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Customer ordered an item 21st March 2025, it was delivered 28th March after the customer had redirected DPD to leave in a safe place.

78 Days, yes SEVENTY-EIGHT DAYS later he files an INR, Amazon of course refund him straight away.

Customer had never contacted me at all.

I appealed the AtoZ, Amazon refused it because the tracking info was not showing on DPD website - err, yes it was because I sent them a screenshot along with a photo of the delivery plus GPS showing the address was correct.

They then move the goalposts and change the excuse to the item was 2 days late !?! Hold on, the buyer was the one who rearranged the delivery.

Sick of these scams, thats over £600 down this week alone, even using DPD with tracking numbers and GPS and photos they still refund at will.

Hello everyone,

I’m facing a critical issue with my Amazon seller account and could really use some insights from fellow sellers or anyone with a similar experience.

Since yesterday, I have been trying to log into my seller account using several different computers. The problem is that when I apply for the OTP during the two-step verification process, the OTP is not arriving on my registered phone number. This has left me unable to access my account or make any essential changes to my login settings.

I rely completely on two-step verification to keep my seller account secure. I was planning to switch to using an authenticator mobile app for this purpose, but since I can’t complete the verification process without receiving an OTP, I’m stuck.

For additional support, I have also contacted the Amazon Seller Support team. They informed me that they would respond within 24 hours.

Has anyone experienced a similar issue or found a workaround? I’m eager to hear any suggestions or tips that might help resolve this situation quickly.

Thank you for any assistance you can offer!

Best regards,

Krishan Arora

We’re extremely frustrated with the ongoing issues surrounding our most popular SKU on Amazon.

Our listing was initially removed after Amazon’s fulfillment centers shipped expired products to customers—despite assurances that all outdated stock had already been cleared. We appealed this violation and successfully had the ASIN reinstated under our FBM SKU within a few days.

However, since reactivation, every attempt to replenish FBA inventory has been rejected and flagged as “Defective”—even though nothing has changed in our product or shipping process.

We’ve opened multiple support cases and followed Amazon’s repeated instructions to “go ahead and send inventory,” only to have each shipment rejected after 1–2 units go live. As of now, 168 units are stuck in Future Buyable Supply with no explanation, and we’re still being told to “wait 24 hours for investigation” — a line we’ve been hearing for nearly a week with no progress or clear communication.

This lack of accountability and transparency is unacceptable. We urgently need a resolution or, at the very least, a concrete explanation for the defective flag so we can take appropriate action. Has anyone had similar issues and any idea how to resolve??

How is it possible that my main competitor whose product lines have been showing as ‘currently unavailable’ for four months suddenly appears on the Best Sellers List at number Three. I’ve read that this list is updated every hour.

discussion.seeking help. I changed my mobile number on my amazon account. But old number still on 2 step verification. I have followed the links to turn it off as per thier instructions, that was Tuesday 3rd. Friday 6th june still old number showing and no emails from them. I did it again on Friday and still waiting. I can't get on the laptop to send in stock how do I get hold of anyone in amazon?

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

I have been a seller on Amazon for more than 12 years. My account has an excellent history of delivering orders to customers and I've never had any holds put on my funds previously.

Back in April, I tried expanding seller fulfilled to Italy - it all went terribly wrong and I ended up refunding every customer (11 in total). All refunds were proactive. As a result, the Seller-Fulfilled listings on my Amazon Italy account have been deactivated (FBA listings are still fine) and my funds in Amazon Italy account have been placed on hold.

A month later, my Amazon UK funds were placed on hold (at the same time that the 'temporary review' of my Italy account got extended for another 30 days). I have received zero performance notification to say why my Amazon UK funds have been placed on hold and there's no 'account health issue' to appeal on my Amazon UK account.

I have tried contacting Amazon UK Seller Support, Amazon Italy Seller Support (and multiple appeals to the deactivation there) and the MD's email and I'm constantly being told my UK account is in perfect health, the hold isn't related to my Amazon Italy account, the hold is a 'Performance Review' which will last 30 days, and that I should read the performance notification that I was sent when the hold was placed (which I wasn't!)

Currently, Amazon has £7.6k of our funds, and I am still expected to fulfil orders from thin air. Our bank account has run dry, we have no money to buy stock, no money to pay for more postage to ship orders, no money to pay our commercial rent, electric, etc.... we have had to put long handling times on all our seller-fulfilled listings in the hope that we get our funds but honestly, I'm looking at putting our store on holiday mode.

Amazon don't care - I keep being told the hold will last 30 days (though one email said this can be extended) but how on earth do Amazon expect anyone to survive an entire month without getting paid anything? Actually will be 6 weeks if they honour the 30 days because our last disbursement was 16th May!

Does anyone have any suggestions or @Seller_Huz6FT08OxHAR@Seller_z3k8APxGfbQEK or any other forum mods - can you please help? I am seriously having suicidal thoughts because this could seriously be the end of our business and Amazon really don't give a monkeys.

We have became aware of a growing trend from Amazon of their customer service reps just issuing refunds and not telling you, not explaining or qualifying this and not even remotely updating you.

Is anyone experincing this as well ?

The example I will give is an order yesterday, the customer opened a return request for the item, this was auto authorised, with a pre paid label issued.

Neither item from two orders has been returned, the customer stated they suspected that something had happened and maybe they had been sent to Amazons returns instead of us ? the tracking clearly shows that Royal Mail have not at all picked them up and the customer still has them.

Last night the customer emailed us to say they had contacted Amazon, it was all sorted and they had been refunded.

I checked my emails, nothing from Amazon reps at all, I checked my balance and they have refunded two orders from my balance and the customer still has both items.

The only email was a standard refund email, nothing about this at all, so it could have easily been missed if the customer had not emailed us.

First and foremost, I want to say this is not an isolated incident, there have been several random refunds with no return requests, no messages and no emails.

So are Amazon just handing out our money left right and centre with no checks and balances as that this is grossly unfair on sellers with no comeback, no right to know and you may not even know its happened to you !!!!!!

Come on Amazon kindly explain why your reps are doing this and not even bothering to tell us ? its appalling really, your reps should at least notify us so we can monitor them.

Does anyone know how to check every single return to see who authorised it ? as I see a small claim coming on