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How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Confused. Buyer is trying to return a faulty Garmin Forerunner GPS sports watch but keeps getting the message ’item is non-returnable’. He’s not out of time/policy so he should be able to do a return request. He’s tried both through the app and using a browser but cannot do the return request no matter how much he tries. I cannot fathom why he should be presented with this message/error, I’ve had a buyer return for a fitness watch in the post and should in no way be classed as a non-returnable item. Any thoughts?

I have been successfully selling our products via Remote Fulfillment from the UK FBA to the Germany marketplace. However, around mid-March, the listings in Germany suddenly became unavailable, even though we have sufficient inventory in our UK FBA warehouse.

I have already opened three support cases regarding this matter, but it has now been over a month without any resolution. The issue remains unresolved, and we are unable to sell our products in Germany, despite the listings being active and inventory being available in the source marketplace (UK).

This issue is severely impacting our business, resulting in lost sales and profits on a daily basis.

I hope somebody can help before I go insane.

My supplement has been flagged under HFSS due to it apparently containg high fats and high sugar.

The product is just zinc tablets and does not contain either of the above.

Having opened multiple cases, nobody seems to be able to help and I have been going back and forth for weeks.

I can't undertand why Amazon can't look at the listing and take off the flag.

Due to the ASIN being incorrectly flagged, my listing is not active in my ad campaign and I have inventory sat in Amazons warehouse for the last 4 weeks.

Can anyone advise

I have a branded product listed in my inventory and currently only me and Amazon are available in that list. But for some reason Amazon is not providing me a buy box and keep matching my price with its own.

I have checked on multiple other devices then mine and I can see that Amazon is matching my price and also keeping the buy box to itself.

Does anyone know what could be the reason behind it and what to do about it? Because I do not want to drop the price on a level where I only get lose and no profit.

A customer places an order and 6 weeks pass without a word.

Suddenly a 1 star product review is left stating there was a problem with one of the 2 things ordered, a 5 star product review was left for the other item.

The customer did not get in touch first to let me or Amazon know.

There is no longer the ability to respond directly to product feedback.

The message I sent to the customer was rejected because they have opted out of unsolicited emails.

So how am I supposed to rectify this for the customer and let future customers know that I have tried to get hold of them to find out what happened and have changed the product in response to the bad review?

Any suggestions? @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

I have a consignment that I can ship to the warehouse using Amazon shipping providers in one box but I notice that I get a £7.60 discount if I split it into 4 boxes.

Cost to ship 1 box - £3.06

Cost to ship 4 boxes - £11.85

Am I missing something or is it going to cost me and extra £1.51 to help Amazon out?

Hi,

I have tried to sent a dangerous goods parcel 3 times now to this address NN11 8PQ and had my parcels returned every time. I am not sure why as this is the address amazon have provided themselves. Any suggestions I have contacted seller support and they haven't replied for over a month now. Its ridiculous.

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?