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Hello Amazon Selling Partner Support Executive Escalations Department,

My name is Daniil Blitson.I am the only offer of all Asins of my Amazon account in Spain&France Site. But, I noticed that all ASINS for my store in Spain&France are missing the Buy Box and it lasted for a month and still didn't get the shopping cart.

Over the last week, I have contacted the Seller Support team through the Seller Support page to report my issue, but the issue of Asins in my store not having a Buy Box has not been resolved yet.

Here are some of the Asins that had lost the :

B0DJXKT111

B0DKSNHYNT

B0F5WFR56W

B0DN15562B

B0DNJLDL4S

B0DMP4QXM2

B0DMVJ5CYM

B0FCYFB59Z

B0DKSXZ477

B0DHV7JDTT

B0DN64T9SG

B0DRYGK17B

B0DQP3411W

B0DMVVMF2C

B0DG5HSW6X

B0DX1SFXMH

B0DKSWDHBZ

B0F6BW5PCB

B0DHV9DLRD

B0F6XN2CC6

B0F3CV2H4L

B0DPZJFTDD

B0DQBTQR6K

B0DMNRNHYP

B0DNYQKNWS

B0DMZVCBQ4

B0F6YFYNRG

B0FCLY3BLS

B0F4XJXLMC

B0F5W95DFT

B0DPHMNH77

B0DQ5M3THJ

B0DPX7W4G2

B0DPV2M71W

B0F3HRX76T

B0DNJHJQK9

B0F62RT59T

B0F299XCZF

B0FCM2SFPP

B0DK6SPCBR

B0F633LV35

B0DFY95D18

B0DQ1BCYG3

B0DN13GPZ7

B0DQTS7XDN

B0F62VQ5X1

B0DMFDL81W

B0F6CW4KWY

B0F8J18PX6

B0F4C17H44

B0F3DBJP1L

B0F4R5ZYS3

B0F5MJLP51

B0F3BSRF5T

And the Policy Compliance of our store is Healthy. I really don't know why my store is not eligible for a Buy Box display.

Over the past month, I have tried many ways to get my Amazon accout of the Spain&France site’s Asins to get the shopping cart, but I have not been able to get it until today. I am exhausted and feel desperate now.

I really hope that the problem of my store LOST Buy Box can be solved.

Hope to get a reply！

Best regards,

@Seller_XUNeUuvrQDpgP

Hey fellow Amazon sellers, one of the accounts I manage has been banned for 3 months now on Amazon.uk. Consequently, they disabled the US account, the main one for the business. In their initial email they stated that this happened because the payment provider stopped with companies from Russia and Belarus. The business was originally situated in Russia with obtaining UK VAT number. Since the start of the war in 2022 the company relocated to a different country and I provided all possible information and documentation about that in response to the account blocking email. Everything - the letter with all the explanation, the company registration documents, the internet bill, instagram and the website of the company, a google maps page of the company retail store in the relocation country. The only message in response to my appeal I get is the typical “we don’t have enough information to reinstate your account” or “you have not sent us sufficient information that we previously requested from you”. The thing is, they never actually specified if they are requesting anything in particular. So I am just guessing when appealing. It is clearly an automated message I receive. Anyone had an issue like that? What would be my alternative option, is there an email/phone where I can reach an actual person? This just makes me furious how they continue to charge you fba storage fees, etc. while not putting any effort to resolve the situation. Any advice is highly appreciated. @Seller_fgtTzyHQfOM1x please help

Hi Everyone,

Does anybody know if item `Bamboo Flushable Toilet Wipes,Septic Safe,Soft, Unscented,Eco Friendly` is know as IP complain, had a message to stop selling the item or is spam..

Hello Amazon Team,

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_Udi0JNbTrsmUV@Seller_mIRnuhdx7l5sN

I am reaching out to request assistance in removing feedback that I believe is unfairly impacting our seller account.

The feedback in question states: “These are not real Denman brushes, don’t buy.” It seems more like a product review rather than feedback related to our service or a seller-specific issue, which violates Amazon's Feedback Policy.

I attempted to use the automated feedback removal tool, but my request was denied. Case number 11302760812 was also submitted to Seller Support, but it was unfortunately rejected on the grounds that it did not meet removal criteria.

Upon thorough investigation, we discovered a significant difference between the Denman brand comb mentioned by the customer and the product we sell. The Denman comb is characterized by an oval airbag design and two-toned teeth, while our product is distinctly rectangular with solid black teeth and an elongated shape. We’ve attached a picture for clarity. It seems the customer mistakenly attributed our product to the Denman brand, which was a misunderstanding on their part and not due to any actions from us as sellers.

This feedback is severely affecting our performance metrics and account security. We have consistently adhered to Amazon guidelines and are committed to providing high-quality products. However, this misleading feedback, based solely on an incorrect assumption, is damaging our reputation.

We kindly request that this feedback be reviewed or escalated to the appropriate team, considering it pertains to a product review for an FBA order and, therefore, should be eligible for removal.

Thank you for your attention to this matter. Please let us know if any further information is required.

Best regards,

Hello,

The POD shows that the shipment has been delivered to the Amazon warehouse, but Amazon reported that the goods were not found. Shipment ID: FBA15K36C8QM. The shipment is now closed, and I have appealed through a CASE, but the appeal was unsuccessful. Amazon replied saying that I did not ship the items. Please help.

Hello,

I'm hoping to attempt my first UK supplier directly to Amazon FBA warehouse

How do i go about this? i've assumed..

- Go to send to amazon fba

- Change ship address to UK supplier

- Fill in what i will send as normal

....But what do i do with the labels that are produced, do i need to send these labels to the UK supplier and ask them to put it on the box?

Many thanks for your help

i have not been paid for last 2 payment terms and they no one is getting back to me on this,

any pointer how to get hold of the account department @ Amazon

Hi guys,

I am incredibly upset with Amazon. They lost 24 pcs of my inventory and they will only refund the cost of the product from the supplier without refunding me the cost of the shipping from China.

This is robbery! I am losing money because THEY lost my product. This is not about money now, but it is a matter of principle. Has anyone been in the same situation? Thank you.

Dear Amazon Seller Performance Team,

I respectfully request a final review and reconsideration regarding the reactivation of my only Amazon seller account, PJA Trader LTD

I want to make it absolutely clear that I have never owned or operated any other Amazon seller account. If there are any related accounts showing up in your system, they might have been created by a virtual assistant (VA) I had briefly hired in 2022. However, I had no knowledge of or access to any other accounts, and I have not authorized any other account creation or activity under my name.

To support my position, I have already provided:

My National Identity Card and Passport

WhatsApp conversation screenshots with the VA

Declaration letter confirming my ownership and intent

All relevant company information

I understand the importance of maintaining the integrity of the Amazon platform and assure you that I am committed to full compliance with Amazon’s policies. I only wish to operate my own seller account (PJA Trader LTD), and I take full responsibility for it moving forward.

I humbly request that you reactivate my account or guide me if any additional information is needed. I kindly ask that this message be reviewed by a real human representative, as I have explained my situation in multiple messages and have only received automated responses.

Thank you for your understanding and for giving me a fair chance to run my business honestly on Amazon.

Sincerely,

Ameen Ur Rasheed