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We have over 2000 listings and noticed on Amazon marketplace yesterday that some of them will be delivered 20-22 May, but some others will be delivered 20-23 May. Those with 20-23 May have disgusting red writing stating “Usually dispatched within 2 to 3 days” (I call it a sale prevention).

We have one shipping template for all of the listings (RM 2-3 days). Default Handling Time is set to 2 days, with a cut off time 3am. All listings have 2 days set individually in Handling time too. Automated handling time was activated by Amazon (AGAIN) yesterday, but I switched it off yesterday (AGAIN). Our listings this morning still don’t show this change and we have two different delivery dates across all of our listings. WHAT AM I MISSING???

I've just had this notification from my Evri account manager after messaging him late last night.

"Everyone - we have been made aware of a recent Amazon billing issue where-by some recent transactions via tiers have been double charged. These discrepancies are currently being investigated with Amazon in aid of credits being issued to all impacted Sellers, of which will be visible again these transactions within 48hrs of submission."

Hello all,

We are selling products that require compliance documents. Amazon is requesting a GFSI or HACCP certificate. So far we have uploaded a HACCP manual from our manufacturer, as well as a BRCGS certificate. The BRCGS Global Standard Food Safety is widely used and recognised by the Global Food Safety Initiative (GFSI). Yet Amazon keeps rejecting our documents, saying that they are not GFSI or HACCP certificates.

What are your experiences with BRCGS certificates?

Thanks in advance.

@Seller_hnDMgUKxMh1V4@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

Hello,

Since 2022, we’ve been selling on 10 Amazon marketplaces, including the UK, EU, and US. We’re registered in Brand Registry as well.

In March, Amazon UK initiated a KYC verification process. I uploaded the requested documents correctly, but they were rejected, saying they didn’t meet the requirements. I tried about two more times with different documents, but they were all rejected as proof of address. In one case, I had to wait a full month just to get a response.

Eventually, I decided to go 100% by the book: I requested an official, letter-headed, English-language proof of address from my bank, which fully complied with Amazon's requirements. However, instead of approving it, Amazon immediately deactivated the account and rejected the appeal.

I contacted support and asked whether I could open a new account on the German marketplace. They told me that yes, I could — as long as I used a different email address. I followed their instructions and created the new account. One week later, that account was also deactivated, citing a connection to the original account.

I feel like I’ve done everything I possibly could, and I’ve run out of options. We haven’t done anything wrong. We haven’t broken any rules. We’re just a small European business trying to survive among giants. We’ve always submitted everything Amazon asked for, and now we’re completely lost — and I don’t even understand what went wrong.

Wherever I turn, I’m treated as if I’ve committed some serious violation, and that’s why the account was deactivated. But that’s not the case. It’s not even that I didn’t upload the documents. I did — and Amazon never even explained what exactly was wrong with the last submission.

By the way, we successfully passed the KYC verification on Amazon US.

Is there anything else I can do?

Thank you!

any one else having issues, i have a load of boxes not checked in that were delivered starting the 6th?

Hello,

I'm a new amazon FBM seller and just received a 1* feedback rating that has put my account in jeopardy.

The customer entered the wrong delivery address and then submitted the feedback when their order didn't arrive. They've also since the feedback contacted me to change the delivery address.

Is there anything that can be done here?

I have tried to report the feedback for removal but it is automatcally denied.

I also refunded the order in full as soon as I found out and have also been trying to chase up the package with Royal Mail.

I'd hate to lose my account so early on to something that was completely out of my control.

Any help greatly appreciated!

Customer wanted to return his items (approx. £ 250 value) as purchased by mistake.

Amazon authorised the return and give customer an Evri returns label. Evri collect.

After 10 days, nothing from Evri. Customer wants his refund, involves Amazon, and of course gets a full refund. It's not the customer's fault and it's not my fault.

3-4 weeks have passed now and nobody takes any responsibility.

The blame lies with Amazon and Evri: I cannot contact Evri as it's an Amazon return because I'm not the sender or the account-holder. Amazon don't care to help, they just gave customer a full refund and wash their hands of my financial losses.

So end result: I lose, everyone else wins.

Maybe it's best to stop selling on this platform. The only winner is everyone else except for the sellers.

I wish I could close my Amazon account and be independent.

Have a return on the way back to me with the return reason "No reason given" with No further information.

Who is responsible for the return label cost. This doesn't seem to be covered in policy. Is it treated as a change of mind?

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory