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Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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付款账户更改事宜
by Seller_XEpJbgMyTglTX

英国/德国站的付款账号更改,需要法人本人的银行账号吗?

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I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

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Unfair A-Z claim
by Seller_lXSLnVpgu7AEq

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

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Amazon Feedback Manager Is Failing Sellers
by Seller_6HXPDZ2n6YG3n

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

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Need help for account reactivation.
by Seller_OoXoqXVfbwVJO

Been over a month now since my FBM offers were deactivated. This was due to a spike in sales and some cancelled orders (post office closed abruptly, nothing i could do). I believe i have a strong appeal, all supplier invoices and business verification yet amazon support isnt accepting. I have the last 90 day orders created in an excel spreadsheet with tracking info for each and every order, and this is still being denied. Any advice here? This is my bread and butter. All tracking is verifiable just as amazon asks.

Thanks.

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Hello everyone!

In the past, we have read about errors during the listing creation process, where the EAN was previously incorrectly linked to a different ASIN. Therefore, we want to provide instructions on how to proceed in such cases.

You have two options:

  1. Choose "This is not my product" while creating the offer and contact Seller Support Services (SPS) to report the issue.
  2. Reach out to SPS directly, providing a screenshot of the conflicting error message and supporting documents.

Note: Providing the Seller SKU is crucial, even if the item hasn't been created or added to the inventory yet, as the exemption will be granted based on the SKU, EAN, and Seller ID.

Supporting documents:

If you are the brand owner:

  • A copy of the GS1 certificate, which shows the owner's legal entity and associated GTIN prefix.
  • Proof of the relationship between the legal entity on the GS1 certificate and the brand, such as trademark registration documents or a website owned by the brand, manufacturer, or UPC/EAN owner, clearly displaying the connection between the brand and the UPC/EAN owner.

If you are not the brand owner:

  • A letter or legal agreement from the manufacturer or brand, confirming that either the GTIN used by you is valid and owned by the manufacturer/brand OR that you are authorized to use your own GTIN to sell unique products with the brand.
  • The letter/agreement must include contact information for the brand/manufacturer's point of contact for verification purposes and if you are using your own GTIN, it needs a clear establishment of the relationship between your prefix and the brand.
  • Alternatively, if you use your own GTIN, you can provide a copy of the GS1 certificate, showing the legal entity and associated GTIN prefix.

Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊

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Inaccurate Pricing Information
by Seller_tJojjzGVVZBCu

Hi, I have an issue with this were I have had 5 listings now removed for inaccurate pricing information. The prices I have offered are fair prices similar to other sites like ebay. I was the cheapest on the market and for some reason other sellers are still selling the items at an even higher amount some even the double the price

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

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Royal Mail Tracked Delivery What's the point?
by Seller_HHpn9PXML3rLc

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

8 votes
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Hello Seller

I am trying to list e-liquid with Health & Personal category. Due to Amazon AI it will automatically select e-cigarette, sisha product type.

I want to add my product in Health & Personal category, Can any one help to how to add my product

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3 replies
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HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

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