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Hi @Spencer_Amazon

I urgently need your help/advice.

I am a new seller. First, I need to make sure my account is eligible for the Buy Box.

1. All our products are shipped by FBA.

2. Our products are reasonably priced and lower than similar competitors.

3. Our products are in new condition and in stock.

4. Our listings are of good quality.

5. Our links have added brand links and are eligible for UPC exemption.

Since May 26, all my listings are missing the Buy Box.

All my products are shipped by Amazon FBA, which meets the necessary conditions for Buy Box eligibility. How can I get the Buy Box/Featured products back?

Here are a few ASINs I'm having issues with:

B0DN64T9SG

B0F299XCZF

B0DHWZP74V

B0DHV9DLRD

B0DMP4QXM2

B0DMFDL81W

B0DNJHJQK9

B0DPHMNH77

B0DJXKT111

B0DMZVCBQ4

I'm requesting your urgent assistance.

Can I get in touch with the team responsible for this issue?

@Spencer_Amazon.

Hope someone can help?

I am trying to buy Amazon RM postage for a letter size greetings card and for some reason on one particular order it is only offering Evri drop off-which would cost more than the item!!

I have sold this item before and have always been able to select 2nd Class RM but for some reason it won't let me do it today, I have tried changing the sizes/weight but it is still only offering Evri?

Dear Seller,

As a licensed payment service provider, Amazon Payments UK (APUK) Limited is subject to specific obligations in order to open and maintain Selling on Amazon accounts.

From now on you will not be able to disburse to unverified bank accounts. However, you can still disburse to a previously verified bank account associated with your seller account, and continue to list and sell on Amazon. If you have already verified all bank accounts associated with your seller account, then there is no further action required at this time.

In order to continue to disburse, please complete the following steps:

Why send that email when everything is ok? Properly confused.

Come on Amazon what is it all about. I have books for sale that aren’t available, yet I can’t list them. You state available from (whatever date 6 months or so away) which keeps moving week by week and in reality it’s never available. Then this is acceptable, I’m sorry but it doesn’t make sense

Hello,

We have a large shipment of stock which has already been assigned barcodes/EANS, when creating the feed file I mistakenly entered the incorrect Brand Name "Wallace and Gromit", The correct Brand would be "Pokémon".

(we are not the brand owners of either of these brands, we just have permission to sell under them (Brand Approval))

These are new products so no sales, reviews or activity has been seen on the new ASIN's created. We have tried deleting the products and re-uploading with the correct data with no success. We have tried multiple times to resolve the case through the Amazon Support (Amazon Brand Registry Support) only to be told only to creating new EAN's for all the products is the only way.

I understand why Brand names are protected to stop abuse, but there are fresh ASIN's with zero activity, which are basically defunct / un-usable by anybody in the future anyway.....

Its frustrating to see when other posts on the subject show companies having their brands changed / hi-jacked, and a genuine mistake like this is unfixable..

Is there really no way to get Amazon to change the Brand allocated to this ASIN, or is it possible to even have Amazon delete the ASIN's entirely so we can re-uploaded our Feed file with the EAN'S and create new correct ones?

Any advice would be appreciated.

Regards

Yesterday my C&D has dropped off amazon

Orders used to show up on c&d even though I did my buy shipping through amazon to keep my vtr up

is there anybody out there that could help, I have tried disconnecting and reconnecting, have contacted rm but nothing in reply

Thanks

Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

I have lately been getting a lot of these on my MFN orders....

"The destination is a commercial address. Delivering outside business hours can lead to poor customer experience and may prevent repeat purchases from the customer."

So what do you do when they order Next Day Delivery on a Friday?

Hello all … I’m a very experienced seller on another selling platform but not so on AMAZON . I deal in games and consoles.. I want to list PlayStation and NINTENDO… but all restricted..needing approval etc.. what’s the best way to deal with this ?