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When and How to Use Pre-orders and Back-orders
by Seller_mIRnuhdx7l5sN

Hello Sellers,

Have you ever wondered about the differences between pre-orders and back-orders? Here's what you need to know:

Pre-orders allow you to accept orders for products that haven't been released yet, enabling customers to purchase in advance of the release date. This is particularly useful when you're launching new products and want to gauge interest or secure sales before the official release.

Back-orders are for existing products that are temporarily out of stock but will be available again when restocked. This option helps you maintain sales momentum even when inventory is depleted, allowing customers to place orders whilst waiting for your restock.

You can set up these options through Seller Central:

  • For pre-orders, specify the product's release date during listing creation
  • For back-orders, set a restock date for your out-of-stock items

Both options require shipping within 30 days and are not available for Fulfilment by Amazon products or Music, Video and DVD items.

For more details, please consult the relevant help page: List a pre-ordered or back-ordered product.

Have you used pre-orders or back-orders before? Share your experience in the comments!

Cheers, Ezra

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key words
by Seller_STJTQsYZ8mrWQ

Hello, I'm new to amazon FBA. currently have a small qty of product shipped into amazon but really struggling with how to do add campaigns without wasting money.

is it best to put in as many keywords in the background or a limited number. I thought it would be better to have as many as possible but then i don't want to pay for ads and then it uses up all the ad money on wasted searches. does that make sense?

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account suspended over a capitalazation issue
by Seller_d5g8PrnSPjHHe

My account has had the business name of mythrojan limited for three years, the UK VAT is registered MYTHROJAN LIMITED, i understand it requires caps. after three years, my account is now suspended due to the mis-match. help and appeals both tell me to change the amazon name to match, ok np, EXCEPT, you cant change the business name on a suspended account. I am in catch-22 land. any help?

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I had an active account on Amazon Germany and later switched to the US marketplace using the same account. After this transition, my account was suspended due to Amazon’s multiple account policy. I’ve been dealing with this issue for nearly 2 months.

The system does not allow me to update my address. Because of this, I submitted all the required documents in PDF format to Amazon, but I still haven’t received any resolution. My account remains stuck in the verification stage, and I keep getting the same automated responses.

I kindly ask for help from an Amazon representative who can actually understand my case and won’t just send an automated reply.

Your support would mean a lot – thank you in advance!

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Amazon Holding my Money - Account Level Reserve
by Seller_mNFTnvAQDbA0f
Amazon replied

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

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My current order is not showing on my dashboard
by Seller_TdhpJYcDgnBZy

discussion.i have an out standing order but when I go to my dashboard it is empty. I can not confirm shipped please help

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Hello there, we haven't got paid for MONTHS since Jan this year despite having our bank account verified.

We have been in contact with seller support, and so far we have to jump same hoop again and again and repeat same action again and again!

We have updated our deposit method multiple times (same account) however our payment keep on getting delayed and when we talked to support they just ask us to redo the deposit method. It has been a really frustration situation as we have bills to pay too.

I wonder if there is someone we can talk to directly to look into our payment issue.

@Spencer_Amazon @Julia_Amazon @Sarah_Amzn @Sakura_Amazon_

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I called HMRC and they have no idea what they are talking about

Anybody heard this before?

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VEEQO Buy Shipping Issues Beware
by Seller_sg54Fq7GfBZzn

So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.

However, wow this has been very very bad, so everyone needs to be aware.

We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.

It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.

We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.

For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.

VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing

So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.

4 votes
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2 replies
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Just me? Royal Mail -
by Seller_ZjZ4slOF0jHpk

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

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Account Verification VAT
by Seller_ZVX3qG6y9UPuF

Account Verification

I have not received a response to the e-mail I sent to vatsubmit@amazon.com

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Hello,

We’d like to inform you that your account requires additional verification.

We have noticed that the address provided in your Seller Central account or in the documents provided is used by a number of different companies as their registered address, hence, does not meet our establishment requirements.

As a result, your listings have been deactivated and your funds have been withheld in EU and UK marketplaces, while we work with you to confirm the actual address from which you operate your business. This is where you and your employees are physically present.

We have taken this decision in accordance with our Funds Disbursement Eligibility policy: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

What actions do I need to take?

To reactivate your listings and disbursements, send the following three documents to vatsubmit@amazon.com:

1. A recent commercial invoice or utility bill issued to your business address. The utility bill can be a gas, water, electricity, TV, internet, mobile phone, or landline and must be dated within the last 180 days.

2. The last 3 VAT filings submitted to UK HMRC as downloaded from HMRC Online. These 3 VAT filings also must include the submission receipt reference.

3. Copies of your bank statements showing the corresponding payments or refunds to HMRC.

What happens if I do not take any action?

If you do not provide the required information, your listings and the ability to disburse funds will remain deactivated.

We’re here to help

If you have any questions, contact us at https://sellercentral-europe.amazon.com/help/hub/support

Sincerely,

Amazon Europe

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