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Hello,

We have a question in regards to the GST tax. As a FBA seller, who imports goods into Singapore and is NOT GST registered, are we responsible for collecting and remitting LVIG Goods and Services Tax (GST) to Singapore tax authorities?

We read the following article, but it did not became very clear to us as we found some of the information to be contradictory.

sellercentral.amazon.sg/help/hub/reference/GA4ADMR8AAFXCTMT?locale=en-SG

Hi can someone advise me. I'm not sure if my tracking number match's my exact boxes. When the supplier sent my products they forgot to take pictures of the 3 boxes so i can match the tracking and give it to amazon. All 3 three box's are the same however one has 2 extra. All of them are going to the same amazon warehouse as far as I'm aware. Would this be a issue can anyone advise me ? Thanks.

Hi,

Could be me overthinking and over reacting as it is only 11:41am but today sales are on a different level of slow,

I have noticed the campaign dashboard has updated so I don't know if there is a change in visibility of products.

Not had any issues all week but today it is like we have fell off a cliff, anyone else experiencing the same?

So its been 5 months since I last faced this horrific issue where my sales completely drop by roughly 96% as an SFP Amazon seller. We are a growing company doing 7 figures a year in sales. But once again I run into issues with my business at the hands of Amazon with little to no support. More than likely I will be redirected to that mega thread. Seller support are absolutely useless. I've also found recently some of the support staff, with respect. Have significantly dropped their barrier of entry for requirements of English. Some huge grammar and spelling errors make me wonder do they actually understand the problem? Seriously need to consider this. Hence why im left with no choice but to contact moderators so they can clearly see the problem.

So once again im staring down the barrel of this problem. How is still not fixed? Or a reasonable solution rather than tagging moderators. And Emailing managing directors. I have lost all featured offer eligibility despite my account health being 956. Sales an all time high. Metrics absolutely perfect (VTR ODR OTS)

We think we know what causes the bug, when Amazon send the email with performance notifications regarding our price not being close to featured offer or something, and then it says we're not eligible on this ASIN and it seems to bug across the whole inventory until someone resets it. After we've made a huge fuss.

Moderators. For your reference last time I had this overturned was in case 10498728272 I keep asking the seller support to view this case and follow the steps the leadership team took in this case mentioned to fix it. But clearly they are don't understand the issue.

Undoubtedly you'll ask me to some example ASINS. As you have done previously. Usually you want my whole store but I'll give you an example of 10 ASINSs

B00CMCYZH8 B07PBXB1X6

B00CDI1WRM

B0881X18X2

B00CUCY7UA

B07HGQ6M46

B01BNGLJ40

B0881W41VB B00VI00PW4

B08F5J7GFB

B00ITPOLJO

Please can you assist straight away. Losing thousands a day at the moment. Just to clarify this is my whole catalogue effected. Seller central refusing to escalate, possibly because they do not understand the issue.

Hi,

We have 50 items declared non conform due to exceeding weight limit by grams.

Can i collect the non conform goods from Amazon directly?

Could anyone give some direction and contact details for Amazon Coventry?

Thank you

Flo

Dear Amazon team,

After registering the brand, I was unable to apply for the Global Trade Item Number (GTIN) exemption, and the seller support department handled my case in a perfunctory manner.

When I added products, I ticked the option indicating that I didn't have a product code. However, instead of the "Apply for Exemption" button popping up, a reminder appeared, stating that my brand had not been granted the exemption qualification. Therefore, I was unable to apply for the exemption in the conventional way.

According to the regulations regarding GTIN exemption on Amazon (as shown in Figure b), I found that I could submit materials and contact the seller support department to apply for the exemption, that is, the information and product pictures I provided in multiple CASES.

However, it seems that none of the seller support staff who replied to me carefully read the information I sent. As soon as they saw that I was applying for GTIN exemption, they only provided me with an application process (applying for GTIN on the product addition page, but my brand does not meet the requirements of this application method, which is why I specifically contacted the seller support department), and then ended the communication.

I hope you can pay attention to my new CASE (ID 11090862312) and provide me with some help. Thank you very much.

I sent 6 cartons by FEDEX. All 6 were delivered to Amazon FC, but only 4 were checked in.

I have provided Proof of delivery from FEDEX. I have provided purchase invoices as well.

Yet Amazon seller support closes the case (ID 11104021322) saying they have not received them.

I have provided physical evidence of delivery to amazon, yet no one takes this seriously.

Can any mods help this, because seller support is not ready to look at delivery evidence and blindly keep closing it

@Seller_Huz6FT08OxHAR

HI ALl

Can anyone please assist/ advise on how to obtain Compliance Certification and below for the Food Supplemmets ?

Compliance Certification Value for Amazon UK

Regulatory Organization Name

Khush

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?