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Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

Received a Product Authenticity Customer Complaints for B0D86BP6M2.

Took a bit of digging, but found out that recent customer left a comment on Voice of the Customer that he thinks "the package doesn't look authentic"

No feedback was given or return requested, so not entirely sure where that commens is coming from, but anyway.

I only buy from Bandai authorised distributor, and have all invoices ready. Submitted them immediately.

3 days later have a response - Amazon could not match the item on my invoice to the ASIN.

I highlighted it on the invoice.

My distributor lists this item on their invoice as

DRAGON BALL SUPER HERO SON GOKU (R) SHF

Amazon's title is

TAMASHII NATIONS - Dragon Ball Super: Super Hero - Son Goku Super Hero (Remission), Bandai Spirits S.H.Figuarts Action Figure

It is the same item, I only list using EAN which matched.

What shall I do? There's nowhere to provide comment when I try to resubmit the invoices. Just resubmit them again?

I have asked my distributor if they could add to the title, they said yes, they can add another line just below this one on the invoice adding EAN and Bandai Tamashii Nations.

But this makes me worried if Amazon in their infinite wisdom will think this is an altered invoice and just nuke my account for that?

Please, seasoned Sellers, I need your advice!

Hello,

My product has been deemed unacceptable for sale on Amazon, but I have relevant documentation proving that my product is not prohibited. I hope you can help me resolve this issue.

Case ID: 11220121542

Hello, everyone

Here I'd like to ask everyone a question. I have an order that was returned, but I don't want this item anymore. I want to clear the returned product of this order. Can I create a way to clear the inventory to remove this product? Just want to specify to clear the returned products of this order

Please do advise me what I should be doing in this situation.

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Buyer ordered an item and instantly claimed I sent him an empty box, which of course I wouldn't do.

I refunded him as to avoid all of the unnecessary messaging and explanations over a small order. Usually they go away.

He ordered it instantly again.

I cancelled the order.

He ordered it again.

Obviously I can't keep sending him free items (of course he will ask for a refund again).

Obviously I cannot keep canceling the orders because that affects the account.

Now what? 😅

Hi,

I intends to know about the procedure / mechanism how to sold running account amazon with company. How to calculate the company worth and what are the platform where i advertise .

Thanks

Hello All

I have a brand registered in brand registry and I was selling my product fine. Normally I would fill in the form to report buyers from brand registry and it was all good. But recently a few got rejected ( I don’t know why) and now my access is revoked. I have tried to appeal and sent many plans of action but I get the same automated response. Please can someone help. The case ID is 11077405802

Thanks

Currently I have to sign in and put OTP in around 15 times a day, is this normal??