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Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

One's own trademark is associated with the UK site. The product was maliciously complained about and taken down. The appeal requires the provision of an authorization letter. How can I provide an authorization letter for my own trademark? How should I deal with my problem。My trademark is a US trademark registered for my own company and is associated with a UK site. After the trademark was maliciously altered, I have contacted the brand team to change it back to JTSDZS, which is my registered trademark. All the products are designed by myself and custom-made from manufacturers. They are all genuine. Please restore my product links quickly

@Julia_Amazon @Spencer_Amazon @Sarah_Amzn @Simon_Amazon

About a month ago we made minor changes to some of our title listings, some of our best sellers for several years - essentially we shortened them to comply with title lengths. We own the brand, we do not have resellers etc and they are 100% unique on the platform. We only sell these items on our own webstore and Amazon.

Within hours we had several listings flagged up as deactivated due to policy violations.

Knowing that the bots can be easily confused, I raised an appeal for these obvious false red flags and hoped for a speedy resolution.

That's when it all started to go wrong and descended into a continuous circle of madness.

Seller support merely cut and paste a irrelevant reason for the deactivation and did not assess or consider possibility of error or the wrong/irrelevant rules being applied. To make matters worse, seller support even referred to a non existing policy warning in the account health section as a "possible reason". The appeal case is now very long, confusing due to different contradicting replies from seller support and new replies from them being merely cut and paste replies based on previous inadequate replies.

The listings that are deactivated are child variants, bizarrely the other variants are still active and show on Amazon.

For what I consider such a simple false red flag deactivation of listings, this has taken far too long and I have used up too much time & energy to get nowhere. It's been said before...seller support are frustratingly very poor and in need of obvious training.

What is my next step ?

All help appreciated, as of now I am slowly going insane.

Items I'm selling are not registred to my name an I'm only representative and someone changes the brand name without my permission. Now I have no option to send items FBA or make any changes. I've been trading over 6 years for now and it happens already 3-4 times. Very annoying and Amazon don't change it back.

Could anyone help with a couple of questions about closing our seller account please.

We have to wait until 90 days after our last sale to close the account. Does this mean we have to close all our listings and then wait 90 days? We have a professional account so will we get charged the monthly subscription fee during those 90 days?

Thank you

Hi everyone,

We’ve just received a notice from Amazon Shipping informing us that our shipping services will be terminated as of 2 August 2025, with final access to Shipper Central ending on 30 September 2025.

We’ve been loyal customers of Amazon Shipping for over 7 years, and this came completely out of the blue. No explanation was provided, and our account manager wasn't informed either.

We’re trying to understand if this is an isolated incident or part of a wider change.

Has anyone else received a similar termination notice recently?

Any insights or experiences you’re willing to share would be really appreciated.

Thanks in advance.

Hello,

I seem to have accrued several fees over the last month or two. These are all down as "disposal fees."

I vaguely recall seeing something about long term storage units in relation to this but can't seem to find it anymore.

Does anybody know what these relate to?

Thank you.

Hi, I sell a product that has 101 pieces. I had a customer request a return saying they didn't need the purchase any longer. On return there were 28 pieces missing and the rest of them had clearly been outside on rough terrain as they were generally scuffed and damaged. Amazon refunded this, customer did not respond and I am out of pocket - how do I handle this with Amazon? Thanks!

Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

-----------------------------------------------

Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

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