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HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

Order Id 202-6129042-8649936

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate. Any help is appreciated, thank you.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

My disbursment was cancelled I have no email to say why no performance notifications and seller support have no idea. They mentioned verification but there is no notice to verify any information either. My seller account is active and account health is very good. Can anyone help Please Admin can you give me some more information?

All of our FBA inventory has suddenly disappeared. The FBA inventory that turned 0 does not appear in the 'Fix Stranded Inventory' section, but it is still visible in the 'Inventory Ledger' report. The inventory that is in stranded are showing out of stock due to listing error. I tried to delete and list the SKU but the inventory disappeared as well. Our FBM listings are active but also showing not available for purchase. Hence, we didnt get any sales today.

Hello,

Does anyone else have the problem of "authenticity of a product" every few months? We sell a line that's FBA, and every other month, a customer will report that the product is not authentic. We have provided proof that the products are and supplied all the information needed. Amazon will accept this most times, and it's good again for another month. The problem is that in the meantime, we are restricted from sending any more of the product to Amazon, which causes delays and loss of sales.

Is there any way around this? It seems a little crazy that you can provide proof that all products are genuine, and then a few months later, you need to repeat the whole process. Part of me wonders if it's competition that likes to buy and report the product as non-authentic to remove the competition.

Thank you

Hi everyone,

I’m a new private label seller and recently launched my first FBA product (ASIN: B0FBGTSSGG) on Amazon UK.

So far,

I’ve: Sent in 78 units to FBA, but only 68 are marked as “Available” — My product is Prime-eligible, no other sellers, and I'm using Amazon Sponsored Products ads, Ads say “delivering” but have shown no impressions, clicks, or spend in 5+ days, Buy Box win rate is 0%, and I have no featured offer visibility.

I’m aware that Buy Box is needed for ads to show properly, but I’m wondering: Could the incomplete FBA receiving be blocking full Buy Box eligibility?

Is there anything else I might be missing that could help unlock the Buy Box or trigger ad delivery? I've opened a support case, but would really appreciate advice from anyone who's been through this as a new PL seller. Thanks in advance!

can someone advise me if it is safe to upload a bank statement to confirm my card? I have been advised to be careful because of scams

We use Amazon Shipping Service for our delivery. We have received back almost 40 parcels in last few days. I checked those parcel shipping history and all of them showing Customer refuse to accept the delivery. It is understandable if one or two but around 40 parcels. On the other hand customer also contacting us about the delivery. However we have contacted with Amazon Shipping service but unfortunately didn't give us any obvious reason just system error. Is there any one facing this issue as well ?? Thanks

over the last few day the estimated delivery time for premium shipping is incorrect. both 1 day and 2 is active on the shipping template but 1 day is not even showing on the asin at checkout.

and when we deactivate the 2 day shipping, 1 day shows but the EDD is more far ahead than 2 day shipping! 2 day delivery times are correct but 1 day is not showing.

Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!