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Dear Community,

We're trying to disable inventory storage in the United Kingdom as a EU seller, but we cannot find a way to do so.

When we checked under Settings → Fulfilment by Amazon → Cross-Border Fulfilment Settings → Enable Inventory Storage, I noticed that the United Kingdom is still listed as an activated country.

When we click the Edit button, it redirects me to a PAN-EU page, but there is no option to disable the United Kingdom as a storage location.

I seem to recall that a few months ago, it was possible to deactivate it directly from this section. Our source marketplace is Germany.

My question is:

How can I now disable the United Kingdom as a storage location to resolve this issue?

Thank you for your help.

Dear Community,

We're trying to disable inventory storage in the United Kingdom as an EU seller, but we cannot find a way to do so.

When I checked under Settings → Fulfillment by Amazon → Cross-Border Fulfillment Settings → Enable Inventory Storage, I noticed that the United Kingdom is still listed as an activated country.

When I click the Edit button, it redirects me to a PAN-EU page, but there is no option to disable the United Kingdom as a storage location.

I seem to recall that a few months ago, it was possible to deactivate it directly from this section. Our source marketplace is Germany.

My question is:

How can I now disable the United Kingdom as a storage location to resolve this issue?

Thank you for your help.

Hello,

We have shipped an order on time with tracking number by Royal Mail. Goods were delivered on time and tracking also shows delivered. The buyer however opened an AZ and it was granted and Amazon comments "The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. In accordance with policy, valid tracking was required on this order. "

This is redicoulous, how Amazon cannot see tracking information we add to ALL our shipments! The order DOES have the valid tracking and tracking shows delivered. Also can be tracked by adding this number directly to Royal Mail website search system.

Please help with this issue! Thank you!

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

Hi all,

Customer opened a return which was Ordered: 672 days ago

Item was a printer and the return reason was Item defective or doesn’t work

Amazon have accepted this return and have given a prior refund plus return delivery cost.

This item is out of warranty by a long way, is there anything i can do?

Thank you

Has anyone else had problems with 1st and 2nd class labels bought via Buy Shipping not scanning at the post office? None of my orders from the 17, 18, 19 & 20 April would scan. All orders from the 21st scanned as normal

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

Hello all,

I'm in the UK, I have an item which customers in Germany are buying. It is assigned to the "Migrated Template" in the UK store which should charge £8 per item plus £0.80 per kg - but - it's not charging anything in reality. It's seller fulfilled.

The item exists in the German store where it's on the standard template which is giving a zero charge, which is what I think the problem must be. Do you have to assign a template to every country individually for all items?

I've tried Amazon's seller support chat, which was a total waste of time! I do find Amazon;s systems are so confusing, not user friendly at all. I'd sell a lot more items here if they were as simple to use as ebay!

Any help greatly appreciated

Geoff