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Hi everyone,

I'm reaching out to the seller community today with a critical and escalating issue that is severely impacting my business. I previously posted about this, but the thread was locked without resolution from Amazon, so I'm trying again, desperately seeking advice or a way to get Amazon's attention on this.

For the past seven months, my accountant has identified a staggering £50,000 discrepancy between the total expenses listed on my Amazon invoices and the actual amounts Amazon has deducted from my payouts. This is a massive sum for any business and represents a significant financial drain that we simply cannot afford.

We have diligently tried to resolve this through every available channel:

Over 20 attempts to contact Seller Support through various routes, consistently receiving only generic, automated, or unhelpful responses.

My account manager has also been unable to provide any meaningful assistance or escalation path for this specific financial issue.

This ongoing discrepancy is not just a bookkeeping headache; it's a direct contributing factor to the significant challenges and declining health of our business. We are essentially operating with a substantial and unexplained hole in our finances.

Has anyone else encountered a similar problem with large, unresolvable discrepancies between Amazon invoices and actual payout deductions?

I'm at a complete loss as to what steps to take next. The lack of clear communication and resolution from Amazon on such a critical financial matter is incredibly frustrating and concerning.

Specifically, I'm hoping for guidance on:

Is there a specific Amazon department, team, or escalation path that genuinely handles these types of complex financial discrepancies (beyond standard Seller Support)?

What concrete evidence or steps can I take to finally get this issue acknowledged and investigated by Amazon?

Has anyone found success in resolving large financial discrepancies like this, and if so, how did you do it?

I'm desperate to resolve this matter and recover the missing funds. This ongoing issue is having a severe impact on our cash flow and overall business stability.

Any advice, insights, or even shared experiences would be immensely appreciated.

Thank you in advance for your help.

Hello fellow sellers and Amazon representatives,

I'm sharing a story today that I never thought I'd have to tell, one of a business built over a decade on Amazon, now facing imminent collapse. I'm hoping to find some guidance, support, or reach someone who can truly help.

Since 2014, my companies have been dedicated Amazon professional sellers. We've weathered the ups and downs, always striving to grow and innovate. In 2022, we made a significant investment of over £500,000 to expand our warehouse and launch two new brands, leaning heavily on Seller Fulfilled Prime (SFP) to deliver top-tier service.

However, 2023 brought a series of devastating blows:

Unreliable Amazon Shipping & Delivery Promises

Despite paying for next-day delivery through Amazon Shipping, our buyers consistently saw padded delivery dates, often delayed by 3 to 4 days. This directly impacted our customer experience and led to a sharp decline in sales. It's incredibly frustrating when you're paying for a premium service that simply isn't being delivered.

Unresolved Financial Discrepancies

In 2023, our accountant discovered significant discrepancies in our Amazon monthly statements. We tried to get this resolved, contacting seller support at over 20 different touchpoints, but we received no meaningful response or resolution. This unresolved financial issue became another drag on our business's health.

Costly Support, Declining Sales

In a desperate attempt to turn things around, we invested heavily in Amazon's support services. We hired an Amazon Strategic Account Manager, which cost us $18,978, and further invested in Amazon advertising managers. Despite these substantial expenditures and immense pressure, our sales continued their downward spiral.

The Final Blows: Shipping Suspension & Revenue Hold

The situation became critical last month. A delay in clearing an Amazon Shipping invoice for one of our companies led to the immediate suspension of collection services by Amazon Shipping. As we had relied solely on Amazon Logistics, we were left with no shipping alternative, forcing us to make the heartbreaking decision to close that store.

In a frantic effort to recover, we focused all our resources on our second company, pushing sales to generate revenue and clear the outstanding invoice for its sister company. We managed to clear over half of the amount due when, without warning or explanation, Amazon placed a total hold on our revenue.

Business on the Brink

This complete freeze on our earnings was the final shot. With no access to our funds, we couldn't clear outstanding advertising invoices, which only accelerated our decline. Our sales have plummeted by 40%. Despite countless attempts to contact and explain our desperate situation, we've been met with what feels like rigid, uncommunicative decisions.

In just two months, a multi-million-pound business is now on the verge of collapse. We're facing the imminent inability to afford our warehouse rent, and a team of 10 dedicated staff members are at risk of losing their livelihoods.

I'm sharing this in the hope that someone out there has experienced similar issues and found a way to resolve them, or that this message might reach someone at Amazon who can genuinely help. Has anyone faced such drastic actions from Amazon Logistics or unexpected revenue holds without clear communication? Any advice or insights would be greatly appreciated.

Thank you for taking the time to read our story.

See below my issue. Thanks all in advance

I see that Amazon are reviewing false ratings.About time too.The puzzle for me is how some sellers get so many ( Music Magpie has 7 million) .If you reckon on approx 1 per 10 sales so if you sell 500 a year you will get roughly 50.( and the sales equate to 10% of your stock.) However,some people get ( or have built ) thousands of reviews on what appears to be relatively little stock.Either they sell most of their stock very quickly ( unlikely with books) or they nudge people to give good reviews.Perhaps they have reduced their profile on Amazon over the years and used to sell a lot more.How can you get 100s or 1000s of reviews with what seems to be limited stock.Perhaps this is a thing Amazon might be reviewing!

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Ezra_Amazon @Angie_Amazon

We have an issue with FC 's particularly in Europe marking our footwear as " damaged by customer " if received without the laces being relooped into the shoe. It would take 2 minutes to carry out and save all the hassle for both parties

I have had some success in establishing a dialogue with Seller Support and on one occasion received a reimbursement of the fees .

However every single time once we receive the shoes back via our German address there is nothing wrong with the shoes , except this lace issue

Frankly fed up with being told that AmAZON CANNOT RESELL THE SHOES WITH THE LACES NOY LOOPED .

For the love of god why can they not do a simple task in FC

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

Hello

Whoever is operating these Amazon policies is completely extrajudicial.

My account is being closed because my personal and business relationship, which I have never met, is connected to my account because of someone.

Of course, this situation immediately prepares an objection and defense and I provide the necessary communication opportunities, then Amazon sends an apology email and activates my account, saying smart people.

It is being closed because my account has faded again on the 6th day, less than a week later.

Amazon is probably making fun of people.

Amazon's seriousness is perfect!!!

Hello fellow sellers (and Amazon mods),

I'm writing here out of sheer frustration — and in the hope that someone with the right internal visibility might take notice of this long-running and unresolved issue affecting my FBA account.

On March 30, 2025, Amazon initiated a wide-reaching "authenticity" investigation on my account, flagging over 200 ASINs. Many of these ASINs were marked with "N/A" quantity, meaning I never even sold or stocked them. This was an automated sweep triggered while my account was under review for a single ASIN complaint.

Since then:

My account has been fully reinstated through mediation.

I provided full documentation for all products I had in stock.

The Inventory Appeals team released the physical stock that was held.

Yet — months later, every time I try to restock ANY ASIN from that March 30 list, it gets auto-flagged and held in FC Processing indefinitely.

I’ve contacted Seller Support countless times. I’ve opened multiple cases. I’ve sent three separate emails to inventory-appeals@amazon.co.uk — with no reply. Support keeps telling me to “appeal the ASIN,” but I can’t submit documentation for inventory I never sold in the first place.

This is not an authenticity violation. It’s a residual flag issue caused by an investigation that was never properly closed in Amazon’s backend.

Case ID: 11124005882

All I want is for someone in Policy Enforcement or Product Compliance to review the issue and confirm:

The March 30 investigation is closed

Any remaining backend flags on affected ASINs are removed

I can safely restock my catalogue without triggering indefinite FC holds

This has been going on far too long. It’s damaging my business, tying up my cash flow, and wasting hours of support time. If anyone from the Amazon team monitoring these forums can help escalate or advise on a better route — I’d be extremely grateful.

Best regards

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks