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Hi

3 images are attached. The Revenue Calculator image shows, I suppose it's a best guestimate, which just about matches the final statements of the Transaction Details page.

But I have two questions:

1: In the Revenue Calculator I input zero for VAT. As the amounts seem to be correct, does that mean that the customer has paid the VAT? And where can I find invoices for each sale detailing this?

Those two were question 1, lol.

2: In the fourth image attached, Customer Shipping Sales, I have noted that some customers are paying for shipping, whilst the majority are not. Why is this, and why does it appear as a payment to me?

Those two were question 2, lol. I may be cheating with the number of questions I promised, but...

Thanks for your time, fellow Sellers.

Hey everyone,

Here’s the situation:

One of the UK accounts I manage recently went through a legitimate ownership change (due to a business restructuring), and I needed to update the business info accordingly. The issue is that Amazon deactivated my account, and I am unable to update anything. The country field in the Business Information section is greyed out and not editable. I can’t change it manually, and the edit option has now disappeared completely.

I tried:

• Opening multiple cases - no reply.
• Checking for the call-back option - not available.
• Writing to different support emails - no luck there either.

It feels like we’ve hit a wall. The system won’t let us update the data, and support just isn’t responding.

We sell in EU (all main countries), we were PAN EU (Food) but now just EFN. We just ship to FR, because of the reverse charge import VAT facility.

Looking at our transaction data, I see that the fulfilment rates in countries where we do not send stock is a mix of EFN and domestic fulfilment costs. IE, Amazon must be moving stock from FR to other countries. This, I dodnt think Amazon did under EFN.

However, I thought with EFN you just had one country where items were stored.

Can anyone advise what actually happens with EFN in terms of stock locations?

Thanks

Does anyone have any advice on getting someone from seller support to help solve a problem? I have lots of stock I was approved to see with no issues and they changed this. I constantly get Bot responses and incorrect information from support teams who don't seem to actually read the history. This is such an easy fix but pulling my hair out.

I've been going back and forth with Account Health for nearly 2 weeks who have deactivated my account as they say I have another selling account. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. I can't find any details of having another account anywhere and whenever I submit information via 'submit an appeal', I get the same standard response 'we don't have enough information to reactivate your account'.

Each time I raise a support case with Amazon Account Health team to get some more information regarding the situation (i.e. I can't see/find any details regarding having another account), I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.

Please please help. I really want to get my account reactivated so I can start selling. All I need to know is where I find this imaginary other account that I supposedly have.

Hi, After a superb launch I have now had my listing deactivated due to a potential high pricing error. How do I get the buy box back? I've lowered the price but no change in buy box yet?

Hi

I hope someone can shed some light on a situation I have.

I have one listing that has come in for mutiple IP violations in the last few days. On each occasion, I have provided Amazon with the relevant documentation ie Invoice from a UK distributor. Amazon has found me to NOT be in breach of IP violations and the block removed and the listing made available again.

I have advised Amazon, why is the claimant allowed to make repeated IP claims, when they have found me not to be in breach of any violations. They have essentially said there is nothing they can do to stop this from happening. Amazon support are no help at all!

The claimant has now put in an IP claim as well as a claim for counterfeit goods. Again I have provided Amazon with the relevant documentation. I am awaiting the outcome of this.

In the meantime, my listing is block, and my account health rating is at risk of dropping below 200.

I the claimant is not the brand owner, and I believe they are working on behalf of the only other seller on the listing, to effectively get rid of the competition.

Any advise would be appreciated.

Hello fellow sellers,

I’m reaching out on behalf of a friend who is facing a critical issue with Amazon.

Background:

Over £20,000 in funds are currently withheld by Amazon.

He has provided proof of delivery for over 450 items.

Completed the required virtual interview and submitted all authorized invoices.

Recently received an email stating that funds will not be released, citing “Section 3 Business Solutions Agreement” without further explanation. 

Despite multiple attempts to seek clarification, Amazon has not provided detailed reasons for this action.

Impact:

This situation has placed him in significant financial distress, accruing debts exceeding £15,000, even though customers have received their products.

Request for Advice:

Has anyone experienced a similar situation where funds were withheld under Section 3 without detailed justification?

What steps can be taken to appeal this decision or seek further clarification?

Are there any recommended contacts or departments within Amazon that handle such disputes more transparently? He has tried disbursements team and they just state ‘ thoroughly checked and the outcome is correct? Surely they can’t do this?

Any guidance or shared experiences would be greatly appreciated. This is horrible to see his mental health and his family suffer

Thank you in advance for your support.

今天我在后台寻求帮助，客户的回复很快速，很专业，让我很快的可以理解到我遇到这个问题应该怎样做，有这样的客服，让我很安心，谢谢！