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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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Selling across other marketplaces
by Seller_phpTc89vzt7S7

How do we get our products showing on other marketplaces, we have set up accounts on all the European marketplaces, we have over 300 products listed on the UK source shop but I cannot get them to show on the European markets. I've followed all the advice from reading the forums, have tried creating new products using our old ones and then adding them to the other marketplace but still nothing. For some bizarre reason, the Irish marketplace has over 200 of the listings transferred to but not all.

What am I doing wrong?

All advice and help would be most welcome.

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Businesses closed at weekends
by Seller_iUcF35YSDwxDs

I have lately been getting a lot of these on my MFN orders....

"The destination is a commercial address. Delivering outside business hours can lead to poor customer experience and may prevent repeat purchases from the customer."

So what do you do when they order Next Day Delivery on a Friday?

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4 replies
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I have received this email from Amazon stating that Disbursements on hold for 45 Days due to KYC review requirements with Payment Service Provider (PSP)

I don’t have (PSP)

I am a uk seller I need help

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8 replies
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Another A-to-Z claim
by Seller_pG54VfsKolMUm

Item sent and Royal Mail showed delivery made (No signature though) and the buyer claims non delivery. A-to-Z granted in their favour. Another Online Shoplifter gets to scam again

7 votes
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2 replies
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Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0C9MTCRY4

Order number: 203-8302252-0026768

Return requested: No

Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

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Has anyone had any issue recently when enabling Seller Fulfilled Prime shipping setting - i.e. confirm button does not work and error message comes up: The website is having a technical problem, please try again.

I had to turn off my prime shipping settings for 1 day - Saturday - and I can't turn it back on now, I have a feeling it is a punishment from Amazon and I got blocked - it is taking them over a week to resolve and they just say they are working on the query and its a technical issue down to server..

I've tries changing browsers, clearing history, cookies, different devices, different time of the day and night - noting works...

Has anyone had same issues? Any suggestions?

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A to Z claim Fraud
by Seller_ffDSmJ9POyrBl

Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

2 votes
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15 replies
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Hi, recently all of my sales have been moved into deferred status due to delivery date policy, with 7 days being placed on each transaction after its delivery date. I’ve never had this issue before and I’ve been using Amazon for nearly one year. Its all of my orders that are having this DD+7 Policy applied and I am really unsure why! Why so sudden? Is anyone else experiencing this? Please reply Amazon! Thanks

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164 views
11 replies
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Brand Registry problem
by Seller_KJbGas2iVPh79

Hello All

I have a brand registered in brand registry and I was selling my product fine. Normally I would fill in the form to report buyers from brand registry and it was all good. But recently a few got rejected ( I don’t know why) and now my access is revoked. I have tried to appeal and sent many plans of action but I get the same automated response. Please can someone help. The case ID is 11077405802

Thanks

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3 views
1 reply
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Slow Sales
by Seller_LV7u1trC9Mscd

Hi,

So this June our sales have been great, no half term/bank holidays in the UK so for the first month in a while we have had a full swing at it with no interruptions,

Everything was going well until about Wednesday when sales have just seemed to fall off a cliff, we haven't changed anything, our buy box percentage is pretty much the same, we haven't been altering prices it has just totally died.

Has anyone else had anything similar in the last week? Just seems strange how we have gone from flying to virtually nothing in the space of a few days,

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0 votes
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1 reply
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