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Hi All,

I use Royal Mail 24/48 bought via my own account (not via Amazon buy shipping)

I've just had one of the "Your valid tracking is lower than 95%" emails that I regularly get. I normally ignore them as Amazon used to exempt any the postie didn't scan on delivery.

I just thought I'd better check that policy is in place and I can't find any reference to it. In fact, it sounds as though it's changed as they now say:

"Other services that offer a delivery confirmation scan or full tracking may be bought via Royal Mail or via Buy Shipping. However, if a delivery confirmation scan is not provided, this order will only be exempted if the shipping label was bought through Buy Shipping."

Did I miss an announcement or is the policy still in place?

Can ANYONE help direct me on what we can do when a customer LIES and says they receive the wrong item and open an A-Z? I had a customer as much as admit they sent the wrong item (shown in messages) but Amazon STILL grant the A-Z... ignoring our appeal.

Is there ANY way to get through these cases or is ir game over when a return comes through with that as the reason? The scammers just win?

I've had lots of cases now where I've lost and customers are stealing so much money from us through Amazon....

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_sSkzzHms7Kxs6 - please do tag anyone else who might have any nuggets of wisdom, because this is getting silly now.

Thanks.

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

Dear Amazon Seller Support,*

I hope you are doing well.

I recently paid the monthly subscription fee for my Amazon UK Seller Central account. However, I have noticed that my account access is still limited, and I am unable to use all the features.

Could you please check and resolve this issue as soon as possible? I would appreciate your support in restoring full access to my account.

If you need any further details or proof of payment, I am happy to provide them.

I should assume it is very clear I am brand new to this experience.

I am attempting to submit a Selling Application for a Brand in the Amazon Seller Centre thing.

But the screen seems to be unresponsive. I fill in all the questions. Tick all the relevant boxes. Attach invoices and stuff. But when I 'click' the 'submit' button.......nothing. Nothing moves. No feedback on whether the submission has been successful.

Is this usually the case?

英国/德国站的付款账号更改，需要法人本人的银行账号吗？

I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr