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Am I doing something wrong? I keep getting orders from the Republic of Ireland on amazon.co.uk, my international shipping settings are off and I don't list on amazon.ie, the reason being is that I had a number of orders rejected by Irish customs with no reason given even though they had declarations and paperwork etc... anyway, I keep having to cancel these orders as the customer is only charged 4.10 for shipping when it costs 12.95 to send tracked via Royal Mail. I won't ship non-tracked as amazons A-Z guarantee pretty much facilitates theft through claim of non-delivery.

How do I stop these orders coming though. Cancelling affects my store performance. Have I missed something in shipping settings or is there a setting somewhere else that I need to change?

Any help appreciated.

Summerbee

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

hello there

I open an amazon seller account and i start selling. I'm from Ireland and i send some items in FBA in UK. Because of that i receive an email mention i need to registered for vat because i used fba in UK . As i wasn't aware about that and i don't really want to sell on amazon anymore it's no point for me to register for vat, what i want now its to get my money from my account and close my amazon account. can anybody help me how i get my money back from my account and to finish with amazon for good

Hi

I am with amazon UK more than 13 years selling as merchant and FBA, My account has been deactivated with section 3, does not explain any particular asin that caused it, i sent several emails to amazon via case but always received same auto type reply "Category, Product and Content Restrictions": no further info. in my account heath all healthy no violation it is all clear.

anyone here from amazon professional team or seller who gone through this, please help me how to find out the exact reason of deactivated and what is the best way to appeal please help.

regards

I have re verified my account after submittion and it has been accepted. I cant contact seller support apart from the automated tickets. My account is still saying deactivated, Its been 2 days already. Can anyone help with this and why its bugged out?

Amazon, Amazon, Amazon—my great friend.

For over 7 years, I’ve dedicated myself to selling online, and now, at 33 years old, after tasting real success, I begin to doubt its stability.

Everything started in 2018, when my wife and I began selling on Amazon. I already had experience on eBay, but Amazon was the fast lane to growth. Back then, we started with retail arbitrage in the U.S., but quickly transitioned to wholesale, exporting to the UK—back when Brexit was still just a discussion. What a time that was.

Once the UK officially separated from the EU, I expanded into Europe. I was shipping 8 to 10 pallets between the UK and the EU while living in the U.S., without needing to sell domestically. I even sold in Canada and Singapore. I felt like the Pablo Escobar of Amazon—doing everything right, efficiently, and at scale.

But everything changed last year.

Amazon began suspending listings left and right, often without clear reason. At one point, they suspended over 50 of my listings. I managed to reinstate about 15—that alone felt like a victory. The reasons? They claimed products lacked a "Responsible Person" or proper nutrition labels, despite the fact that I always included them when importing. The issue was, if another seller didn’t have compliant labeling and Amazon caught it, all sellers of the same ASIN were affected. Even if I did everything right, I was still penalized.

Amazon became a joke—[Moderator Edit: removed inappropriate commentary]. IP claims have become laughable; even with a manufacturer invoice, nothing gets removed.

There’s a quote from The Prince by Machiavelli that says:

"The man who helps another rise is destined to fall."

That’s how I feel. We helped build this platform, and now Bezos has left us behind to go explore space.

Greetings to all my fellow European sellers—from your comrade based in the U.S.

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

为什么卖家自配货地址退货地址出现感叹号，明明更新地址了还是不行，怎么回事

Good afternoon everyone,

We used the Vine service, and have been charged accordingly - i can see the transaction in my payment reports....but I cannot see the invoice for this transaction with the VAT amount anywhere....the transaction was on 14th April...does anyone have any experience of where I might find this?