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Hi Has anyone else experienced this? I had to take a few months of FBM and now I have come back I have no control over my shipping as it says Managed by Amazon next day free delivery. I found one thread on here but its closed and nobody replied to it.Any help would be appreciates I have opened a case with Amazon.

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

Hi everyone, I’m hoping for some help with a Brand Registry issue.

I’ve applied for Brand Registry with a trademark that’s already registered in the UK. For the product, I submitted photos of a polo shirt with the brand name clearly sewn/embroidered directly into the fabric — it’s not a sticker or temporary label.

I included:

1) A full shot of the shirt laid flat

2) A close-up of the embroidered logo

3) A lifestyle image of someone wearing the shirt.

However, Amazon rejected the application saying the brand name is not permanently affixed to the product — even though it’s very clearly stitched in.

Has anyone else run into this issue? What did you do to get approved? Would really appreciate any advice or shared experiences. Thanks in advance!

Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.

The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:

Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).

Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.

Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?

Just When You Think Amazon Couldn’t Get Any Worse…

While doing a routine check for potential image misuse (something we face often, despite being brand registered), we discovered that Amazon US themselves are using our original product images as the main photo on one of their listings( we do not sell these laces to any other company and we full fill them ourself to USA)

At first, I assumed the seller had just named themselves “Amazon US,” but Seller Support confirmed that the product is sold and fulfilled by Amazon — this is Amazon US directly using our images.Seller Support has told me they’ll escalate the issue to an internal team, but they couldn’t tell me how or when I’ll be updated.

It’s incredibly frustrating — we all put so much effort into creating high-quality, brand-consistent listings, only to find Amazon using our content without permission.

Might be worth checking Amazon US listings for any of your images being used without consent.

You think that they couldnt but then low and behold they get worse.

This is happening over and over.

I send a screenshot of the error/s - along with any identifiers.

I get 2-4 automated AI responses that are totally non applicable.

I then get a human, who clearly either cannot read or chooses not too. Sends a non applicable "resolution" back.

I then get so exasperated I escalate to managingdirector@amazon.co.uk

Where is the logic? Do they just not get that it is a total waste of everyones time and money to send cases around in these loops. Errors means less sales, less sales means less fees and less profit for Amazon.

Recently a buyer purchased an £500 iPhone. They contacted us to advised that the phone was faulty due to a display problem. We advised to open a return. The phone was received back and the screen was smashed. (Done whilst Buyer was using as the phone had been setup and their details were on it.)

We contacted the buyer to advise this is not covered under warranty so they immediately opened an A-Z claim.

Amazon asked for additional information and stated we had 72 hours to supply. All requested information was given and within 44 hours we received an email advising us to return the item to the customer, upload tracking to Amazon and we had 72 hours to do so.

Then just 9 minutes later the A-Z claim was closed with a defect applied and full refund to the customer as we had "you have not provided the locked device return tracking number as requested."

Numerous appeals have been lodged but Amazon will not admit culpability. So we are posting in here to let people know that 72 hours can actually mean just 9 minutes

I've been in dispute with Amazon for 8 months. My issue was finally resolved, and my productis back to a normal listing. But, they refuse to refund any costs incurred thus far, and now they are charging me extortionately high aged inventory charges as they have been on the shelf for more than 270 days.

I just want to clear all stock as quickly as possible, without losing more money, and shut down my Amazon Seller Account.

I think I have two options, donate, or dispose and cut my losses, which are 4k so far. I don't think I'm eligible to liquidate, as I don't have a registered UK company, VAT number.

Any advise on how I can do this the quickest way?

Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you