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Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

Every week, we encounter at least one fraud attempt where a customer returns their old equipment, falsely claiming that the item they received was damaged. However, they are unaware that the units we ship have their serial numbers scanned and recorded. As a result, when they return a different item, they are not eligible for a refund.

When we attempt to close the return request through the "Returns - Issue Refunds" section and try to deduct 100% of the refund, the system consistently throws an error:

"System Error - There was a system error. Please try again in 15 minutes."

Even after waiting 15 minutes, the issue persists.

Despite repeatedly raising this with the Seller Support team over the years, the problem remains unresolved for years. As a result, we are forced to issue a 1% refund to the customer—despite the fact that they do not deserve it.

Can someone from the Amazon team please investigate this issue? We are happy to cooperate.

Hi everyone,

I'm really hoping someone here can help because I'm at a total loss and Amazon Seller Support hasn't been able to resolve this for me after a month of trying.

I have a listing that requires Dangerous Goods documentation. I provided both the exemption sheets and the Safety Data Sheet as required. However, I'm being told that my ASIN details are "inconsistent across EU marketplaces."

The strange part is, I only actively sell on the UK marketplace — I don't sell on the others.

Still, I tried to update all 10 EU marketplaces to match exactly, but Amazon somehow made unexpected changes:

Some ASINs were turned into parent listings, others into child listings,

Information is not consistent, even after I corrected it.

I am the sole brand owner, and I should have full rights to change my listings. However, Amazon won't let me change the information, even on my UK listing. When I try, they just ask if I have “suggestions for the brand owner” — even though I AM the brand owner!

Here’s what I’ve tried already (none of it has worked):

Using Build International Listings to sync,

Deleting SKUs and relisting,

Updating using flat file templates.

Seller Support has been extremely frustrating — mostly copy-paste responses, repeated promises that it’s been "escalated," and then days later I just receive another useless generic reply. It's been dragging on for over a month, I’ve lost a lot of money, and the stress is unbelievable.

If any experienced sellers or even Amazon forum mods can help guide me through fixing this, I would be incredibly grateful.

Thank you in advance for any advice!

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

discussion.i have been declined on my brand name. I am being told I may be using someone else's intellectual property rights. I have checked Amazon and there are no other names selling products, butt several with the name in book titles. Different authors BTW. There is a dissolved company on companies house with the name from 2022. All I receive are generic messages when I supply evidence. Can anyone advise, please on how to get over this issue.

Hello everyone,

I'm really hoping someone here can help me out urgently. Over the past two months, Amazon has asked us to verify Establishment for Vaule Added Tax (VAT) five separate times. Every single time we've submitted exactly the same documents, and each verification was approved without issues. But then, just a few days later, the system asks for verification again! Because of this repeated verification: Amazon has stopped our payments completely for more than one month, and they're now holding onto over £20,000. Our selling rights have also been suspended for nearly a month.

We're a small seller, and this situation is genuinely breaking our cash flow. We're barely holding on right now.

We've already submitted all possible documents multiple times, including:

UK permanent residence card (I have permanent residence in the UK, although my passport is from different country, Payslips, Bank statements, Council tax bills, VAT returns and VAT payment records.All these documents clearly prove we are a legitimate UK-based business, and I've been living permanently in the UK for years. I've sent everything repeatedly to Amazon's VATsubmit department , but there's never any helpful response—just more requests for verification.

Does anyone know what's going on here or how I can finally fix this? Thanks so much for any help you can provide! @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

My account has been waiting to be verified for nine days. it keeps getting pushed back to “under review” and pushed forward - verification can't be that hard KYC @Seller_z3k8APxGfbQEK

We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.

I recently added a new bank account to my account for disbursements. I provided the bank statement required and it has now been over 2 weeks with no communication or verification. I’ve attached a photo for reference below.

Any help would be appreciated.