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I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.

I then get this response;

Hello from Amazon Selling Partner Support,

Thank you for reaching out. We are here to assist you with your case.

We can understand that you have requested regarding the ASIN re instatement issue .

We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.

During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.

How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.

Case ID:11066551232

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

Hello

I have not claimed VAT back since the August 24 change. Our company is VAT registered so this is going to be beneficial to resolve.

However , I have been recording the seller fees and FBA fees using the payment reports each month, but now when I look at the tax documents I cannot reconcile them against the value of fees I have been booking each month

Two questions:

1. what date range for the tax invoices cover- is there a simple way to reconcile against which orders they apply to as this will then help with working out what to contra the VAT invoices against

2. Is there somewhere I can get a breakdown of fees against orders?

Thanks

We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!

We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.

If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.

Somebody tells amazon to do not eat much profit from sellers or there will be only old sellers remains, fba fees burden, ad campaign exclusive 20% of vat, and one more thing they are counting the well packed and sellable product into customer damaged after return why? I collected the returned product which they counted as customer damaged, but it was full okay at all neither issue with packing nor inner product used why they're doing this?

Hi everyone,

We’ve come across a frustrating issue affecting several of our listings on Amazon.co.uk and are hoping someone here has encountered something similar or can advise on how to resolve it.

Essentially, many of our FBM products (one example B085QDW2P4, you can see 2 versions of it) are appearing twice on the site. One version of the listing is fully functional and buyable, while the other version displays the message: "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." The most concerning part is that sometimes the unshippable version ends up holding the Buy Box, which means customers are being directed to a product page where they are unable to make a purchase. Deliver to address is a regular UK postcode.

From our side in Seller Central, we only see a single offer per ASIN. There are no visible duplicates, and nothing appears to be suppressed, stranded, or inactive. This makes it impossible for us to identify and remove or edit the problematic version of the listing.

We’d really appreciate any help in understanding why this might be happening and how we can fix it. Why would Amazon show two listings when only one offer exists? How can we make sure the correct, buyable listing is the one that surfaces and holds the Buy Box? And is there a specific way to report this through support that will get attention and action? We already opened multiple cases but to no avail.

This issue is not only hurting our sales, but it's also creating a confusing and poor experience for customers. If anyone has dealt with this and found a solution, we’d be very grateful if you could share your experience.

Thanks in advance,

Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.

The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:

Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).

Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.

Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?

Holiday Settings With An Order Thats Been Pending 3 Days? Just put holiday settings on for wife and then she said i think we have a pending order so i am guessing if payment comes through I have to dispatch it or? Tia any help

So on the 22nd of April i switched to a professional acc as i want to increase my inventory and take it amazon more seriously. I got hit with a section 3 notice for no reason. My account is healthy also. i was told to submit identity documents on the 22nd. It has currently been more than 7 days and i have had no response from amazon about the submission of the identity docs. I even rang customer service and they told me to wait a couple more days (on the 22nd) . Can anyone help me please

Dear Amazon Sellers & Moderators,

I’m reaching out to share a concerning issue regarding a potential case of return fraud involving a customer named Sa****ep and our product, Tr** & Ti** P** Comm***l G****ent S***mer, G**y.

Issue Summary:

The customer claimed the product was "not working" but provided no evidence (no photos, videos, or technician report).

Despite the lack of proof, Amazon issued a full refund.

As the seller, we have not received the item back at our return address, even weeks after the refund was processed.

We have repeatedly reached out to the customer requesting either proof of the issue or the return of the item.

The customer has not responded in any form and continues to retain the product after receiving the refund.

This appears to be a clear violation of Amazon’s return policy and possibly a case of return abuse or fraud. We are requesting:

Assistance from Amazon in recovering the product or the refund amount.

Investigation into the customer’s account behavior.

Guidance on how to protect our seller account from such cases in the future.

We are happy to provide documentation, message history, and any additional information required.

Looking forward to input from other sellers and support from Amazon moderators.

Thank you for your attention.