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hi there, does any one know of a software or plugin to download all invoices created for customers for each item sold ?

I am attempting to remove my listing in Ireland from Pan-EU - with an aim of sending FBA orders to Irish customers - straight from the Dublin FC. I want the Ireland stock to be its own entity and not merge with the Pan-EU stock at all.

In the Offer tab, I deselected the marketplace (Ireland) where I want to remove the Pan-EU offer, but then I am struggling to get the listing to show. Would I be required to list the items under a new SKU and ASIN?

Could you please provide some insight on how to disenroll the SKUs from Ireland Pan-EU under these circumstances?

I am a new seller and have completed ID and all verification. I have 42 FBA orders from within the last 2 weeks, 1 of which has completed fully, the remaining 41 are saying they are 'awaiting payment verification' which seems very odd that they should ALL be still pending. Can anyone shed some light on this please? I can't believe 41 customers need their card details checking!

I am having huge issues with the VTR system that is causing real issues within my business at the moment.

My VTR rate has dropped to a low of 65% even though I am using a validated carrier and everything is fully tracked and all items showing defects have been delivered.

I am currently on the phone to seller support who will not help me regarding this issue so I am reaching out as a last resort.

This issue has only just started to occur. Nothing has changed from my side as I am still using the same software to ship my items and the same courier with the same format. The system has now just started to pick up and state that the item fails valid tracking.

The CS agent stated that this was due to me not manually selecting the shipping provider from the drop down menu but this makes no sense as the carrier is selected from the drop down when the info is sent over from ShipStation. The systems are just not communicating now for some reason.

I have also tracked all items on the list and they all show successful delivery.

Please help me!

Hi everyone,

I was advised that in order to sell products in the EU, the packaging must include product information in the local language of each country. Since we’re unsure how many units we'll sell in the EU, we’ve included a multi-language instruction leaflet inside the product box (covering French, German, Spanish, and English). The outer box includes recycling symbols and an icon indicating that instructions are provided inside.

Would this approach be considered compliant with EU packaging and labelling regulations?

We are trying to avoid the cost of printing multiple language versions directly on the packaging for now, especially as Amazon seems to restrict sellers who don’t meet certain localisation requirements. Any guidance on whether this method is acceptable — or what the best course of action would be — would be greatly appreciated.

Thank you in advance!

My account has been deactivated because Amazon claims that I did not provide documents listing the shareholders of my company. In Canada, this information is on the Corporate Profile, which is a document that provides current, publicly available information about a corporation registered in Canada. I have sent this along with the Statement of Individuals with Control.

Amazon wants me to also provide an Annual Return, which you cannot do in Canada until the one year anniversary of the date of incorporation. Amazon Support does not seem to understand this.

I am at a loss on what to do as my listings have been deactivated even though I provided all legitimate documents.

@Seller_fgtTzyHQfOM1x@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Hi all,

I need help escalating a shipment issue where Amazon has effectively taken possession of my inventory and is refusing both reimbursement and return.

I sent two units of a valid ASIN that were received at the fulfilment centre. Amazon has admitted the units were scanned in as a completely different ASIN — one I’ve never listed or sold. That ASIN is now restricted, and the items are being "sidelined" in the FC. I’ve been told I can’t be reimbursed or have the inventory returned.

My prep centre followed the plan exactly and has video footage showing the correct product and labelling. Amazon received the shipment, misassigned it internally, and now I’m being penalised for an inbound error I didn’t cause.

This should qualify under the FBA Lost and Damaged Inventory Reimbursement Policy, but support has closed the case and won’t escalate further.

Would appreciate any help from moderators or experienced sellers on how to get this properly reviewed.

Thanks.

Hi All,

Sent a paperback a week ago to recipient in Glasgow where buyer's name and address were different (London) - perhaps a gift?

Today I get:

1/ A return request

2/ Advice that only an empty box has been received

Firstly these seem to conflict. Secondly the book was not packed in a box. Thirdly it was a low-value item (£4.10 + post) Fourthly the proof of postage shows weight of 300g. Fifthly R. M. do not appear to have scanned on delivery...

I've gone back to the buyer asking about the problem and whether I can help

I know this may be a scam, but am unsure if I should just authorise the return request, or what?

I believe that there are time limits for approving returns?

Advice welcome

Brian

There's an interesting post on ABE's forum on a thread about a sudden lack of Amazon orders, which is true for me too.

The poster has had a message from a potential buyer stating that they cannot complete their purchase through Amazon.

I'd put it down to the start of the Summer holidays and it being an quite time of year, but perhaps there's more going on.