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HI All,

I have had a negative feedback which was struck through by amazon, but this feedback was picked up automatically by the amazon bot and transfered as a negative customer experience to voice of the customer, the voice of the customer still shows this product as a negative. so a couple of observations:

1 surley if the original feedback was struck through then the voice of the customer review should be removed too ?

2 If the customer complained on feedback that an item was "too big" but size is clearly stated on the listing then again should this negative experience be removed ?

3 Has anyone ever had a negative voice of the customer / NCX removed ? and if not isnt that dangerous when we are going to stop reviews and rely on Voice of the customer ?

Any advice would be helpful

Thanks

Hi all,

I’m sharing this to see if others have had similar issues and to raise awareness of a frustrating delay I’m currently experiencing with FBA inbound shipments. I have one shipment that has been marked “In Transit” for over 30 days, despite the carrier confirming it was delivered weeks ago. Not a single unit has been received.

A separate shipment of the same product — sent shortly after — is also taking an unusually long time to process, still not fully received after an extended wait.

📦 Key Details: Shipments consist of large, multi-carton FBA stock. Tracking shows delivery confirmed Amazon status: still “In Transit” with zero received units

Seller Support Response:“Amazon is within its receiving window. No action will be taken until 27/07.”

📉 Business Impact: This product is a key replenishment item Risk of stockout and sales loss is growing. The inbound stock is still counted against restock limits, restricting other shipmentsIt’s frustrating to be told to maintain inventory when delays are on Amazon’s end❓

Questions for the Community: Has anyone else seen long delays recently with certain shipments, especially bulkier ones? Did your units eventually get received or did you need to escalate/reconcile? Any tips for getting a faster resolution?

Thanks in advance for any shared experiences — this is becoming a real challenge to manage when trying to keep a catalogue in stock.

Best regards,

James

We recently had a removal order arrive that had 49 units missing and 12 units of a product that we do not sell inside.

I raised a case with seller support (3 weeks ago now) and they kept asking for the same information over and over again (LPN numbers, FNSKUs etc) which I provided.

As of yesterday I noticed that the majority of my messages have been deleted from the case log.

They then send a message:

'As I checked the details and we found no difference in the expected weight of what was removed and that was actually removed.

So as there is no missing units and it is not eligible for reimbursement as there is no difference in the weight.'

Absolute gibberish. What does this mean? They initially acknowledged that units were missing and we were sent random units as a switcheroo.

Really concerning that the majority of my messages with lists of missing FNSKUs etc. have completely disappeared from the case log.

@Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH Care to comment?

I have a small business doing machine embroidery. I've been selling on other platforms - Etsy, Ebay and TikTok Shop for some time. I'm new to Amazon and when I try and list the personalised items it's asking for an External Product ID.

After searching on Google, I did manage to find the relevant External Product IDs for the blankets. Problem is, more I've read up on this I think that since I'm altering the items by personalised embroidery, those IDs aren't valid i.e. they would only be valid if I was selling the blankets 'as is'.

Chat GPT is telling me to apply for an exemption but I cannot for the life of me find the actual form to do this.. I've found information on what to put in the exemption and I even found a dashboard of applications where the application would be shown after I've submitted it, but I can't find the actual form itself that I would need to populate and submit to get the ball rolling.

I've also tried multiple times to create a listing, select 'generic' for brand and tick 'I don't have a Product ID' but when I then get to the variations tab (different blanket colours), it's again insisting on IDs for each colour option.

Can someone please clarify a) do I need an exemption or can I actually just use the manufacturers External Product ID (even if I am then going to embroider it) and b) if so, where do I find the form to do this application? P.S. I have accounts with wholesalers who sell 'generic' brands i.e. items designed for small businesses to be decorated and not sold directly to the end user by them. These are the only things I decorate with personalisation and I have permission to sell these items on any online marketplace.

A large part of our inventory has gone inactive overnight and now shows as needing approval to sell in our EU stores.

"Request selling approval for policy compliance

Reason: Product requires approval to sell."

We are not accepting applications to sell:

Other Home and Garden (including Pet Supplies) category in Refurbished condition(s)

Other Home and Garden (including Pet Supplies) category in Collectible condition(s)

Other product(s)

We have no idea what this has happened and have got no feedback from cases raised

Hello Director,

We answered all questions accurately and provided all information that needed to be verified on site. We were shocked for the fail pass. We feel that the outcome was entirely dependent on the individual interviewer, and we doubt the fairness of the process, as well as suspecting abuse of power!

Request: Re-check the content of our videos or please provide another chance to undergo video verification. So please send us a new link. Thank you.

@Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP

ZCYOU

I recently noticed reviews appearing in my customer reviews for a product I am not selling. On further investigation it appears this product has had its brand changed to my brand and is now linked to my account. The product has nothing to do with my brand what-so-ever but the sellers informed me it has the same name. I initially raised an IP claim which was rejected and I have been going around in circles ever since. Further to a post on the forum by amazon relating to unauthorised brand name changes I have raised a complaint under report abuse /listing violation to be told no violation has been identified. Complaint ID 11338029502

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

So Amazon have yet again deactivated one of our listings due to detected pricing errors

ASIN B005FOVIPC

When I look at the item It's Amazon themselves that are selling this and they are offering it at £2.90 with alleged free shipping.

Now Amazon don't charge themselves a fee unlike their selling partners (yeah right), so to match the offer or get even close to it we would be selling at below cost price and stumping up the shipping charge that even with basic Evri shipping is a few pence more than the selling price, so therefore at a big loss.

And the offer to anyone that wants to buy one of these off Amazon, Amazon are offering 'delivery in 6 to 7 months'.

So all in all they've taken this product off the market place as they've go no stock themselves and once again denied us the opportunity of selling these. I truly wonder if Amazon are just extracting the urine.

And I take it this is all legal and above board.

Any mods care to comment?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP