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Hello Sellers,

We’re facing an issue with our Amazon UK account verification. The verification failed because Amazon is asking for a Certified Bank Letter for the Primary Beneficial Owner.

We contacted our bank, but they informed us that they do not provide any such document. Due to this, our UK selling privileges are currently on hold.

We also reached out to Amazon support and asked if we could submit an AD Code or IEC Certificate, but they said these are not acceptable.

Has anyone else faced this issue recently? If yes, what document did you submit that worked in place of the certified bank letter? Any help or guidance on the next steps would be really appreciated.

Thanks in advance!

Hi everyone,

I was advised that in order to sell products in the EU, the packaging must include product information in the local language of each country. Since we’re unsure how many units we'll sell in the EU, we’ve included a multi-language instruction leaflet inside the product box (covering French, German, Spanish, and English). The outer box includes recycling symbols and an icon indicating that instructions are provided inside.

Would this approach be considered compliant with EU packaging and labelling regulations.

We are trying to avoid the cost of printing multiple language versions directly on the packaging for now, especially as Amazon seems to restrict sellers who don’t meet certain localisation requirements. Any guidance on whether this method is acceptable — or what the best course of action would be — would be greatly appreciated.

Thank you in advance!

For the last 3-4 weeks, the recommended FBA restock quantities in my Restock Inventory page appear stuck and showing the same quantities. So, I've restocked twice, maybe 3 times as suggested and the numbers are still the same.

Anyone else?

I recently noticed reviews appearing in my customer reviews for a product I am not selling. On further investigation it appears this product has had its brand changed to my brand and is now linked to my account. The product has nothing to do with my brand what-so-ever but the sellers informed me it has the same name. I initially raised an IP claim which was rejected and I have been going around in circles ever since. Further to a post on the forum by amazon relating to unauthorised brand name changes I have raised a complaint under report abuse /listing violation to be told no violation has been identified. Complaint ID 11338029502

Estimado Amazon:

Estamos abriendo esta discusión para presentar una queja sobre la decisión tomada en una reclamación A a Z correspondiente al pedido 404-0508028-4058706. Abrimos dos casos (11291985552 y 11324315562) para reclamar hace ya bastante tiempo, los cuales figuran con el estado "transferido". Sin embargo, hasta ahora nadie se ha puesto en contacto con nosotros al respecto.

Evidentemente hemos perdido la reclamación y el dinero, pero lo más importante es que esto está afectando negativamente nuestro ODR (índice de pedidos defectuosos).

Les agradeceríamos mucho si pudieran revisar nuevamente el caso y revertir su decisión.

Para resumir brevemente lo ocurrido, esto fue lo que pasó:

• El cliente abrió una solicitud de devolución.

• Organizamos una devolución gratuita y, en nuestra respuesta, enviamos la etiqueta de devolución al cliente.

• La mercancía nunca fue devuelta, ya que el cliente no realizó el envío.

• El cliente abrió una reclamación A a Z, la cual fue aceptada a su favor.

Pueden verificar en la correspondencia que todo esto es verídico. El cliente nunca se comunicó ni colaboró, simplemente reclamó.

A día de hoy, no hemos recuperado los productos, el dinero fue retirado de nuestra cuenta, y lo más grave es que esto está afectando negativamente nuestro ODR en el estado de salud de la cuenta. No nos parece justo en absoluto, ya que no vemos qué más podríamos haber hecho en esta situación. Si hubiéramos sabido, por ejemplo:

A) que la fecha de recogida no era adecuada para el cliente,

B) que por alguna razón no podía devolver el producto,

C) etc.,

Obviamente habríamos actuado para ayudar, como siempre lo hacemos. Pero ante la total falta de comunicación por parte del cliente, no tuvimos ninguna oportunidad de intervenir.

Por supuesto, hay casos en los que cometemos errores como vendedores y el impacto negativo en el ODR es comprensible, pero este no es uno de esos casos. Por eso, les pedimos amablemente que reconsideren su decisión y, al menos, no permitan que este caso afecte nuestro ODR, aunque ya no se pueda recuperar el dinero. Por favor, consideren cambiar el resultado de esta reclamación A a Z.

P.D. En su decisión sobre la apelación escribieron:

"¿Por qué se rechazó mi apelación?

Los vendedores deben proporcionar una de las siguientes opciones para que el cliente complete la devolución de un pedido:

-- Una dirección de devolución nacional

-- Una etiqueta de devolución prepagada a una dirección internacional

-- Un reembolso sin necesidad de devolución"

Esto no es correcto. Nosotros enviamos una etiqueta de devolución prepagada al cliente. Pueden comprobarlo ustedes mismos. También habríamos resuelto el caso con un reembolso sin devolución si hubiéramos sabido de algún problema con el proceso, pero una vez más, el cliente no respondió a ninguno de nuestros mensajes.

Les pedimos que revisen este caso y al menos no lo contabilicen en nuestro ODR.

Gracias.

Hello Amazon Seller Community,I’m reaching out for help or guidance as I’ve hit a wall with account verification under section "P-4 Verification" of the Amazon Services Business Solutions Agreement.

My account has been deactivated due to verification issues, and I’ve submitted all requested documents multiple times. Despite this, I keep receiving rejections without clear feedback on what is missing or incorrect.

Here is what I’ve provided in each submission: A valid credit card is on file with the account.Bank account statement and credit card statement, both matching the registered account information.

Two copies of my valid government-issued passport, showing full name, date of birth, ID number, expiry date, and signature.

A business document listing my name and address.

A recent utility bill (phone bill) dated June 2025.I have double-checked that all documents are clear, up to date, and match the account details.

However, my submissions are still being rejected with no specific explanation.

Has anyone else experienced this?

Are there any tips for what Amazon might be looking for, or is there a way to escalate the issue to a support agent who can give precise feedback?I’m fully committed to complying with Amazon’s verification policies and just want to resolve this as quickly as possible.Thank you in advance for any help or insights!

Hi everyone,

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

I’m hoping someone here can help me out with brand ungating, because I’m really frustrated with what’s happening.

A few weeks ago, I finally got approved to sell a specific brand on Amazon after applying 100 times. Everything seemed fine I was able to list the items and send my inventory to the FBA warehouse without any issues.

However, before I could even start selling, Amazon suddenly gated the brand again yesterday, and now it’s asking for brand approval once more. I’ve tried reapplying multiple times, but the system keeps rejecting my application same like before now i'm stuck in the loop of keep applying again and again, even though I’m submitting the same documents that were previously accepted.

It feels like I’m stuck in a loop with no explanation.

Has anyone else experienced this? Any advice on how to escalate this or get a proper review?

My Case ID is: 11342246932

Thanks in advance.

Hello,

A month ago we updated our card details for all 5 countries we registered for. We verified the card with each of the 5 marketplaces, and our bank, one by one. It told us to wait 48 hours. It's been about a month and we are still waiting. We were given the same error today, and we replaced the card details again.

Our charge method is showing as active, but we cannot reactive our account, because it keeps taking us to the same page saying Invalid Charge Method. We are going in circles over and over again with no explanation as to why any of this is happening, especially when we have verified our details with our bank and with each of the marketplaces.

When we try to open a support case, it takes us back to the page where it says invalid charge method, so we cannot even submit a support case.

There is no telephone number for us to call either.

How does a trillion dollar company fail to provide support to businesses trying to sell on its platform, and we're left with no choice but to make this matter public on Amazon's forums....

Customer has claimed they returned their order of solvent based paint with Royal Mail to our hazmat registered warehouse.

Royal Mail prohibit the shipping of hazmat solvent based liquids & paint.

The buyer cannot provide a tracking number & a signed proof of delivery of their return & our Goods Inwards reported no return was received.

You know whats coming next?

Yes, the buyer opens a a-z claim & after appeal is refunded & our ODR is affected!! So now the buyer has our paint & now our money!

So now clearly, there is one rule for sellers to provide proof of delivery & tracking BUT buyers returning their orders can make up any story & be refunded. DOUBLE STANDARDS ONCE AGAIN FROM AMAZON!!.

When will this stop.....!