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Hi

I have provied evidence I live and work in the UK (on top of being British and living here my whole life) through email and now video verification but still nothing and I have 4k owed to me.

I will go with financial ombudsman now before small claims but was wandering if there was any other options?

I've been selling Sistema items for a few months without any issues. Suddenly, I'm required to get approval from GRTLPOK, and my wholesaler invoices are no longer being accepted.

This is extremely frustrating, especially as I've just placed an order for 330 bottles.

Has anyone faced a similar issue or can offer guidance on how to get approval from GRTLPOK so I can resume selling Sistema products?

Any help would be greatly appreciated!

Thank you.

Customers claiming they have received empty packaging on the rise.

New trend friom buyers.

is it just me or others also experiencing this trend from buyers.

Its getting so difficult to work with day light Thefts

Mama’s Wellness Journal - Parent ASIN: B0F7MKBQ8J

Review: Review by Charlie Love on 14 July 2025

Child ASIN - B0F7N2JHBB

The original response from support was a template that did not address the policy concerns raised

CaseID: 11319065162

Dear Amazon Support,

I am writing to formally request the removal of a recent 1-star Amazon Vine review left on our product listing. The review in question contains multiple violations of Amazon’s Customer Review Guidelines, and we believe it unfairly and inaccurately reflects our product in a way that does not align with Amazon's standards for constructive, product-focused feedback.

Review in Question:

No, no. Ick. No.

"I couldn't recommend this to any mother. The whole thing seems like too much hard work for mums to think about and it seems so patronising. The daily quotes are different on every page that's the only plus, but some of the quotes really don't quite hit. 'When you keep criticising your kids, they don't stop loving you, they stop loving themselves. Let that sink in' - that's just so ick. and I can't really see how that helps mums with their wellness. This seems more like a journal that leans more towards how to be a 'better mum,' by cramming more tasks in and treating your kids better, than helping mums take care of themselves. And it says 'mama' through out as well, which is also ick. The book itself is good quality though."

Grounds for Removal Request:

1. Use of Inappropriate Language and Tone

• The repeated use of the word “ick” (x3) is not only unconstructive, but is defined as something “distasteful or unpleasant with a sense of revulsion.” This violates Amazon’s guideline against “profane or unnecessarily negative” language.

• The tone is mocking rather than informative, which goes against Amazon’s standards for respectful reviews.

2. False Assertions and Personal Bias

• The review criticises the use of the word “mama”, which is a stylistic choice and clearly stated in the product description. This is not a flaw or defect of the product and reflects personal taste, not objective product feedback.

• The reviewer makes assumptions about the journal's intentions (e.g. “trying to be a better mum by cramming more tasks in” “patronising” and pushing “better mum” agenda) which are subjective interpretations, not grounded in actual product faults or inaccuracies and are such a subjective character attack on the designer and are not permissible under Amazon review guidelines.

• The product is clearly marketed as a wellness-focused journal for mothers. The reviewer’s interpretation of it as a parenting manual is factually inaccurate and misleading to potential buyers. Under Amazon’s review guidelines, reviews must not “misrepresent the product or its purpose.”

3. Violation of Amazon Vine Guidelines

• As a Vine Voice reviewer, the individual is expected to provide helpful, unbiased, and product-specific feedback. This review fails to do so and instead delivers a personal, emotionally charged opinion rather than an impartial assessment.

• Accepting a product the reviewer clearly had no desire to use undermines the Vine programme’s intent and credibility.

4. Lack of Focus on the Product

• The only factual product-related statement the physical quality is positive. The rest is emotional commentary not tied to the actual content, layout, or functionality of the journal. and does not provide useful guidance to other customers regarding usability, content accuracy, or product performance.

We understand that Amazon values honest feedback, including criticism. However, reviews must remain respectful, relevant, and product-focused, especially when coming from the Vine program. This review does not meet those standards, and we respectfully request that it be removed in accordance with Amazon’s policies.

We appreciate your time and assistance in this matter and look forward to hearing your feedback.

Hello @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP

A couple of weeks ago I received a notification from Amazon that there is a mismatch between my business name registered on Amazon and the business name registered with the German tax authorities/ VIES.

The business name I used to register on Amazon is the official English name translated from Greek whereas on the VIES website/ German tax authorities shows our business name in Greek, exactly as it is registered with the the local tax authorities.

I contacted the amazon team that deals with such problems (de-vat-number-appeals@amazon.de) and I provided them with an official English translation of our Greek statute as well as our official business registry certificate also in English. Both of these documents clearly state our official trading name in English which matches the one registered on Amazon but the Amazon team, that reviewed the documents, rejected them and advised me to update my business name on amazon to match the one on the VIES website.

Unfortunately, I am unable to do so because amazon doesn't accept Greek letters in the box where I must submit the business name and obviously our official Greek business name cannot be changed to match the one on Amazon.

I would really appreciate if a moderator could help me overcome this problem because I think that I have hit a brick wall with the de-vat-number-appeals@amazon.de team.

The ID for the case that has been opened for this issue is 11292418402

I look forward to your reply.

Kind regards,

Konstantinos

Hello,

I'm an Amazon seller who operates in full compliance with the FBA model. My products are authentic, and I've provided all invoices to Amazon.

However, my account hasn't been activated for about a year. I've successfully completed 997 FBA orders, and there have been no negative feedback or violations.

Only one product (TopicalsRx Faded – ASIN: B0BMZF7H3P) was cited as the reason for my account closure. This product was purchased from the brand's original distributor for a different company of mine. Shipping invoicing and payment documents are fully recorded. Despite this, Amazon refused to acknowledge the product's authenticity and unfortunately destroyed all my stock and blocked my entire store and balance.

My account balance was also recently reset by the system. Immediately afterward, I was sent a contact link, but this link doesn't work. It says "Contact support," but I'm also blocked from opening a case. I'm only shown a message saying "Contact us to reactivate your account," and I can't make any progress.

During this process:

I submitted all necessary documentation (invoices, shipping receipts, payment receipts).

I didn't do drop shipping; the products arrived directly and were directed to the Amazon FBA warehouse.

Amazon's communication methods are not working; I can't reach them via call/message or form.

What should I do? What channel can I use to resolve this? I request that my account be reopened and at least the remaining balance be refunded.

Thank you.

Over the weekend and today on my picking sheet there are products with errors of one type or another, either wrong colour, duplicated colour, wrong pack size, wrong description, wrong bullet points and in some cases a completely different image from the actual product. I have been going on about this for over 5 years, with seller support, seller performance and this forum, here are the facts:

1) Seller support have no ability to amend any incorrect listing even with proof

2) The catalogue team no longer communicate with seller support

3) Sellers cannot contact anyone in the catalogue team or anyone that has the ability to amend a listing.

4) Amazon state that only the entity that created the listing can amend it, no seller can correct an incorrect listing and this entity probably no longer exists.

The result of this is millions of listings on Amazon that have errors, sellers know what these errors are and can do nothing about it, Amazon are knowingly causing buyers inconvenience by letting them purchase products that are incorrectly described and who gets the blame? The seller of course with a defect.

I estimate that 30% of the Amazon catalogue has errors and nobody can do anything about it.

Some sales I will cancel this morning, others I will remove from sale and some I will try and contact the buyer, but as Amazon has opted out all buyers from receiving messages I don't expect a reply.

So this is why the title is 'Amazon should hang their heads in shame' as a company that knowingly allows buyers to be misled despite sellers trying to amend these listings should do so.

All this requires is a person with a bit of common sense to come up with a policy that allows sellers to change listings providing they can supply 100% proof that an error exists in the listing, why would they not want to do that and make the catalogue accurate?

There are plenty of people in Amazon who seem to spend time changing things that do not need to be changed, so how about some of these people put to work actually changing what does need to be changed?

I know of no other company that I have dealt with over the last 45 years that knowingly allow there to be issues in their business and refuse to address them.

As usual nothing will happen, but I feel a bit less frustrated in having once again given my opinion.

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

can anyone help me how do i get the wholesale or resale certificate for wholesale at amazon.