Welcome to Seller Forums

Hello,

I'm an Amazon seller who operates in full compliance with the FBA model. My products are authentic, and I've provided all invoices to Amazon.

However, my account hasn't been activated for about a year. I've successfully completed 997 FBA orders, and there have been no negative feedback or violations.

Only one product (TopicalsRx Faded – ASIN: B0BMZF7H3P) was cited as the reason for my account closure. This product was purchased from the brand's original distributor for a different company of mine. Shipping invoicing and payment documents are fully recorded. Despite this, Amazon refused to acknowledge the product's authenticity and unfortunately destroyed all my stock and blocked my entire store and balance.

My account balance was also recently reset by the system. Immediately afterward, I was sent a contact link, but this link doesn't work. It says "Contact support," but I'm also blocked from opening a case. I'm only shown a message saying "Contact us to reactivate your account," and I can't make any progress.

During this process:

I submitted all necessary documentation (invoices, shipping receipts, payment receipts).

I didn't do drop shipping; the products arrived directly and were directed to the Amazon FBA warehouse.

Amazon's communication methods are not working; I can't reach them via call/message or form.

What should I do? What channel can I use to resolve this? I request that my account be reopened and at least the remaining balance be refunded.

Thank you.

This stopped working for me about a week ago. I use it a lot when searching in BMVD but it is currently a dead link. This is using Firefox, an Amazon recommended browser.

I'm not sure if it affects categories outside of BMVD but it must be reducing sales if buyers are unable to see all variations of a given title.

Amazon search in books and media is bad enough as it is but this is making it even worse.

I also note that the 'manage inventory' tools have been very slow recently. It often takes several seconds between pressing a button on the edit page and the system responding.

I'm guessing these requests are being handled by remote servers across the globe?

Checking today, it seems the problem is more prevalent in media titles than books.

Example here:

https://www.amazon.co.uk/Abbey-Road-50th-Anniversary-Deluxe/dp/B07VLMMG2F

Image here highlighting the link in yellow:

I've been selling Sistema items for a few months without any issues. Suddenly, I'm required to get approval from GRTLPOK, and my wholesaler invoices are no longer being accepted.

This is extremely frustrating, especially as I've just placed an order for 330 bottles.

Has anyone faced a similar issue or can offer guidance on how to get approval from GRTLPOK so I can resume selling Sistema products?

Any help would be greatly appreciated!

Thank you.

We’re repeatedly being denied a SAFE-T claim for an order where we clearly followed the spirit of your policy:

The buyer contacted us requesting a replacement, not a refund.

We dispatched the replacement promptly to resolve the issue quickly.

The customer even contacted Amazon support to stop the refund and ensure we get paid.

He told us directly: “I don’t want you to not get paid for the scooter.”

Despite quoting Amazon’s own reimbursement policy and providing full message history, we continue receiving copy-paste denials. We’re now left out of pocket for both the replacement and the refund—despite doing the right thing and prioritising customer satisfaction.

I’m not writing over £80—no one’s life ends over that—but this is someone’s livelihood. All I ask is that a human being reads the case and gives it a fair look.

Details: SAFE-T claim 22263-74730-3668267 for order 202-8131983-0141151 and SAFE-T claim 25711-70549-9104765 for order 205-5292984-1627532

@Julia_Amzn

@Sarah_Amzn

Good Morning

I opened this Amazon account because my son who is 14 years old and wanted to experiment the Amazon for learning purpose only. He does not want to do it anymore. We are not required to tell HMRC if the earnings are under £1000. Could you please find a way or advise us how to withdraw the fund stuck with this account.

We have appealed a decision to refund a customer to be simply told they decision has been upheld.

This is not accepatble as we have provided clear proof that the packages were delivered next day to the correct address. Location matches the address, google maps images, google show the house name clearly on maps and the brickwork and door at the property match the images provided. GPS coordinates also match. We also have a signed POD.

We need more information as to why this refund has been found in favour of the customer as this is not acceptable and is clearly fraud. Just reply to the appeal saying decision upheld is not helpful to us at all.

How do we do so?

most of my messages that i get from a customer has the no reply needed button disappeared.

the messages have completed and if the customer says thanks as the last message i should be able to click no reply needed but its gone. so i have to reply in someway or i will get marked down for it which is stupid.. so i have to reply which then starts to be odd from the customers side....

anyone else have this issue ?

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

Hello @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP

A couple of weeks ago I received a notification from Amazon that there is a mismatch between my business name registered on Amazon and the business name registered with the German tax authorities/ VIES.

The business name I used to register on Amazon is the official English name translated from Greek whereas on the VIES website/ German tax authorities shows our business name in Greek, exactly as it is registered with the the local tax authorities.

I contacted the amazon team that deals with such problems (de-vat-number-appeals@amazon.de) and I provided them with an official English translation of our Greek statute as well as our official business registry certificate also in English. Both of these documents clearly state our official trading name in English which matches the one registered on Amazon but the Amazon team, that reviewed the documents, rejected them and advised me to update my business name on amazon to match the one on the VIES website.

Unfortunately, I am unable to do so because amazon doesn't accept Greek letters in the box where I must submit the business name and obviously our official Greek business name cannot be changed to match the one on Amazon.

I would really appreciate if a moderator could help me overcome this problem because I think that I have hit a brick wall with the de-vat-number-appeals@amazon.de team.

The ID for the case that has been opened for this issue is 11292418402

I look forward to your reply.

Kind regards,

Konstantinos