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lost buy box (feature offer) megathread
by Seller_jHUGG7ulyU2q0

@Seller_XUNeUuvrQDpgP COULD YOU PLEASE LOOK becasue our buy box again go after just one week and we lost alreay alot of sale here is my asin you help us week ago and buy box came back you doing very good with all of the sellers but just after exact week later again no buy box and feature offer we are this trouble from last 4 weeks just started today saturday 09/06/2025 we no have featutre offer and buy box

B09KQXS4KR

B09L19HP3V

B09LR4V2SF

B0CBN7724S

B0BPDS5Z6R

B0BPDTKTNR

B0BPDS5L5L

B0BPDVXHCB

B0BPDY4Q95

B0BPDS7PWK

B09SGJX9XF

B0DBJ5HXX5

B0DBJ4LM6G

B0DBJ6KHGG

B0DBJ5SZDM

B0DN2XKK6K

B0DN2X2BSH

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Other marketplaced connected
by Seller_PySdyFt3zizjN

Hi,

I need urgent from seniors.

I only have UK marketplace seller account and never ever made seller account in other marketplace.

However I got warnings on my UK account for tax information and update charged method for other countries ( US, Canada, Australia, Japan).

I connected to seller support, initially they guided me to contact those marketplaces support team . when I told them I did not have any account with those marketplace then they told me just ignored them.

I ignored them, now I got an email from Amazon.com for reverification of my account till 16th June otherwise my account would be deactivated. I contacted to UK SS and they told me those countries have connected to my UK account and some of my listing are also active there. SS help me to put those countries on holiday mode so no one can see yours listing then you would not get any warnings and guided me to contact to each country support team and tell them issue.

I contacted to US support team by chat because this was only option there but she insisted me for reverification of Amazon.com and provide tax documents and update payments methods as well. I told her I only have UK account and all documents are for UK marketplace but she insisted me for reverification of amazon.com and then close account for all connected countries.

She even told me if yours US account would be deactivated which I never ever make yours UK account would me effected.

Then she closed chat without my notice.

what should I do ? Those warnings are seriously effecting my UK account.

I wondered how those marketplace have been connected to my account and how I can disconnect them.

Please help me to resolve issue.

Thanks

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AMAZON LOST MY FBA PARCEL THAT I SENT. STILL HAVE NOT RECEIVED ANY COMPENSATION.

ITS BEEN MANY MONTHS NOW. CAN ANYBODY HELP ME. ITS A HUGE VALUE ITEM

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See below my issue. Thanks all in advance

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FBA in Ireland
by Seller_1ry7IUwoqEwl1

so sorry if this has been asked before. I did search but couldn’t see anything. So what company is everyone using to ship their stock into Amazon Ireland. I have had to pay mad prices to a post and that’s certainly not going to work out.

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Amazon keeps rejecting my UTR document.
by Seller_R3dLd4IbdHcej

hello there sellers I need some help regarding 'identity verification' process.

Recently amazon has asked me to provide them with new documents, however I can't wrap my head around why it keeps getting rejected.

I have requested a new document from the HMRC application and so it's up to date.

It has my name etc on the document and also the UTR number displayed clearly.

The photo has been taken clearly of the full paper, however, I'm disappointed in this system as I have a large payout on hold which I really need to aquire.

Did anyone else experience this issue and if so, what can be done to get this approved as soon as possible?

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Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

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Amazon Shipping Service Issue
by Seller_MJMioSrBG8pVZ

We use Amazon Shipping Service for our delivery. We have received back almost 40 parcels in last few days. I checked those parcel shipping history and all of them showing Customer refuse to accept the delivery. It is understandable if one or two but around 40 parcels. On the other hand customer also contacting us about the delivery. However we have contacted with Amazon Shipping service but unfortunately didn't give us any obvious reason just system error. Is there any one facing this issue as well ?? Thanks

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Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

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is it even possible to speak to a manager?
by Seller_gjK0oQTdHRLjS

I'm constantly getting bounced around [Moderator Edit: removed inappropriate commentary], not a single member of the leadership team is willing to call me.

How is the support on the number one marketplace this bad?

Do managers even exist?

literally waiting weeks.

1 vote
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11 replies
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