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Hello, if anyone could possibly help or advise it would be greatly appreciated.

Yesterday, we had two of our top selling listings blocked because of of a potential safety concern. These listings bit have around 30 child asin colour variations each. These two listings account for around half our our daily sales.

They are sports socks so very confused how there can be any safety concerns with them. I own the brand and I own the IP to the brand. We are the manufacturer of the socks. So the items do not need DOC’s or test reports.

I spoke to the account health team on the phone and she explained to me that there has been a product recall on the product, which is entirely false, as we own the brand! I have appealed one of the socks for now, and explained this. Obviously we are losing a lot money each day these items are not available for sale. If anyone has any experience on this please share your thoughts. Please see the email below

Many thanks

Dear seller,

We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.co.uk marketplace.

Why is this happening?

Your product(s) has been removed from sale due to a potential safety and/or non-compliance issue. You can learn more about safety and compliance policies here:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.

How do I reinstate my products?

In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:

For food products (food and food supplements):

• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label; and

• Confirmation that the detail page information is in line with the product labelling.

For non-food products:

• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with CPNP (if cosmetic);

• Test reports to back up the DoC;

• Images of the product and packaging showing all mandatory markings and labels; and

• Copy of the user manual

How do I send the required information?

Any appeal of this decision will be handled via a reinstatement request. Contact Seller Support on how to initiate the reinstatement process. All relevant documentation can be submitted via Seller Support.

What happens next?

If you do not send the requested information, your products will remain unsellable.

If you are a Fulfilment by Amazon (FBA) seller, you will be temporarily unable to create a removal order for the affected product(s) for a period of 30 days. After 30 days, create a removal order in Seller Central to arrange for the removal or disposal of any affected product(s) in our Fulfilment Centres. If you are unable to create a removal order after 30 days, contact Seller Support for assistance. The remaining stock will automatically be disposed after 60 days of being unsellable.

We remind you that you are responsible for the products you list on the Amazon.co.uk marketplace, and for complying with our policies and all applicable laws. You will not be penalised for the first-time removal of these listings. However, we prohibit re-listing of the affected product(s) on the Amazon.co.uk marketplace. Note that further listing of these affected product(s) on the Amazon.co.uk marketplace may result in the removal of your selling privileges.

We are here to help

As your products were removed from sale for safety and/or compliance matters, consult the below Product Safety and Compliance seller help pages for further information:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Amazon will not give legal or compliance support beyond the help pages already published. For food products, make sure that all non-compliance issues are addressed before requesting reinstatement as only one reinstatement request will be considered without supporting evidence from a third-party consultant. If you need further support, we suggest that you seek external food compliance and/or legal advice.

Thank you for your prompt attention to this matter.

Regards,

Amazon

www.amazon.co.uk

Hi, I m from UK my amazon account has been deactivated now Amazon want’s ,A business license if applicable-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

I have sent mobile phone bill, tenancy agreement so many time and also council tax but keep rejecting so please kindly help me to sort out this thanks …

Hi @Seller_mIRnuhdx7l5sN

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

I've been selling books cds on Amazon since late 90's but now I'm using the phone app I often get told to request approval for a seemingly mundane item such as a CD! Having followed the process which involve signing in again and entering a texted number I'm often told there's an error! If I do manage to get permission, I return to list and am told I need to request approval again!

All this and they're not shy in taking a bite from my earnings, if I could find an alternative to Amazon for rare books and CDs etc, I'd have gone years ago!

Any advice or suggestions regarding the above would be gratefully received

We are a brand owner and are looking to sell our products on Amazon.

We can see that a number of our products have been set up on Amazon by 3rd party sellers, and the brand name has been allocated to them. Additionally, there are some of our products listed on Amazon that we seem to be unable to list as we are 'not approved'.

We are trying to re-gain control of these ASINS so that they can be correctly associated with our brand name and we can correctly list them.

We have spent 2 weeks raising case after case with seller support and brand registry trying to get these ASINS correctly re-assigned. We have supplied trademark documents, website details and images of the product we manufacture.

We are just receiving standard answers:

- you are not the authorized ASIN creator for the following products

- you cannot change a product detail page or add offers on another seller’s Generic product or copy the product detail page to another store.

- changing the brand name on an existing ASIN can lead to customer confusion.

Any thoughts on how we can escalate this issue with Amazon?

It seems ridiculous we as a brand owner cannot get control of our own brand on Amazon and we are unable to get past standard support answers that clearly don't understand and aclknowledge the real issue,

THANKS

I’m beyond frustrated with Amazon Seller Support. As a seller, I’ve found myself jumping through hoops, re-explaining the same issues over and over, and being asked for information that they already have. It's an endless cycle of redundant requests, and it’s seriously damaging both my patience and my business.

I’ve gone through countless cases, all of which have yet to be resolved. No matter how many times I’ve provided clear explanations or backed up my concerns with evidence, nothing has improved. It feels like no one is actually reading or understanding my cases, and no one seems to take responsibility for addressing the issues.

To make matters worse, every time I reach out, I'm asked for more details that they've already seen in previous correspondence. It’s beyond frustrating when you’ve already supplied everything needed for a solution, yet they're asking for it again and again as if nothing’s been done.

This whole process is a colossal waste of time. The back-and-forth never seems to get anywhere, and after all these hours spent trying to resolve issues that should be simple, I feel like I'm getting absolutely nowhere. All the stress and frustration has caused my blood pressure to rise – so hey, maybe I’ll be helping GlaxoSmithKline's stock price rise, at least.

In the end, I’ve learned that Amazon Seller Support is essentially a black hole where problems go to die. If anyone out there has any real advice or tips on how to actually get things done with Seller Support, I’m all ears. Until then, it feels like we’re just spinning in circles.

For anyone with a business collection or in the know. Previously with a collection I was given a laminated sheet with my FIR number and barcode on for the driver to scan at each collection. I have moved and just started my collection back up and the new driver says they dont do that anymore and they keep it in a folder in the van? surely that isn't correct as I have many times needed the FIR number myself for different royal mail contact forms.

can I ask if you have a collection how they collect for you, do they scan everything ion the van or at your premises. He also wanted to take the manifests and scan them in his van too?

Has anyone tried to use the new Royal mail claims form yet for more than one item ?

Now requires recipient address details event though this is deleted after 30 days on click and drop