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Has anyone got any idea how you challenge an IP complaint ( takedown ) on Amazon when its unjust and disputed.

There seems to be no way you can do it? The appeal process is all about sending a LOA from the rights holder who made the complaint but of course if you are in dispute with them we cannot get a letter from them. We ARE the rights holder as its our ASIN, its our brand, its trademarked to us, the ASIN is our barcode registsred to GS1. Its clearly our brand, our ASIN.

The complaining company allege it infringes their copyright but we had legal advice 5 years ago who disagreed and refuted their claims. In the time since - they have contacted us 3-4 times and each time we have fully refuted the infringement but offered to work with them to discuss it if needed. They have ignored each response we have had. They have never taken any court proceedings because they know its unfounded. They simply don't like our brand and IP which is loosely similar.

They have now removed 150 of our designs which are entirely our designs but there seems NO mechanism to challenge this.

When I read up on this - its very clear how to do this in the US. So in the US the takedowns are governed by this 'DMCA' law. If you challenge and dispute this using a counter notice DMCA ( under oath ) then you are saying to the complaining rights holder - we refute your allegation - you MUST start formal court proceedings within 10 days up to back up your allegation OR in the meantime the ASIN will be re-instated. This then would put us who defend the claim under risk of perjury if it was an unfounded claim of non-infringement. This is perfectly sensible approach I am trying to do. But how on earth do you do it in AMAZON UK - there is no button, no dept, no drop down box to actually do this - the appeals are simply get permission from the company who make the allegation. It makes no sense.

Online says whilst DMCA is USA law - most of the world - including the UK - by de-facto mirror this procedure. The world adopted it and its what a lot of take downs seems to be based on. But AMAZON UK the cases and appeals - seem to compleley ignore my attempt to serve this counter notice.

Does anyone know who and how you serve this DMCA counter notice OR how you challenge a rights holder who you dispute the alleged infringements. OR is there some similar way to make the case for a dispute?

I can see plenty of legal places online who I can pay to do this - but this seems ridiculous because I have already paid out £1000s to legal advice in the last 5 years. We have trademarks in place, design rights, and its crystal clear.

I dont see any place in the amazon website/seller central you can speak to anyone or serve this type of notice.

Every appeal and case seems automated and ignores everything I ask. I have sent dozens of cases to say the above - and no reply ever answers the simple questio of 'HOW DO YOU CHALLENGE A RIGHTS HOLDER WHO IS MALICOUSLEY AND REPEATEDLY DOING TAKEDOWNS which is basically against our companies legal advice?

By AMAZON taking these down, they are accepting witout any question or any checking up - that the take down is right. They are taking sides with ONE single rights holder. That makes any rights holder the sole JUDGE and JURY which is ludicrous?

There must be some mechanism in Amazon to challenge it - but does anyone know how? What dept, email etc? How?

We are on brand registry ourselves, and our brand is fully trademarked. The ASINs removed are fully registered and approced under UK design rights. Its madness because I cannot show the evidence to anyone?

Its really an ABUSE of the system because they have never taken this further as my legal advice and response rebuffed it. They are using the takedown mechanism to bully us as a smaller company and essentially try to put us out of business.

Any help is much appreciated as its paralysed my company now!

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Hi guys, This is absolutely a huge plea for help, im beyond lost with this now, and i consider myself extremely computer literate, I work with alot of code , design websites and more, keep myself present on github, i know the ins and outs of everything about the internet, i can build, fix and do anything with computers, i know how to build a house from footings to roof from 10+ years of building experience but YOU KNOW WHAT I AM NOT CAPABLE OF DOING!?!? Fixing my amazon seller.

As seller central has no live chat and lets be honest no real support at all for people looking to sell on amazon, as everyone knows you have to go through the very meticulous process of submitting information at the hope its correct, wait for a week and get a message back with a templated messaged that includes links to stuff you've gone onto a 1000 times already.

I have been told I am connected to another seller account - I have gone through every single one of my emails and cannot find a single other seller account that's activated or present for me to access, Every other account i have when logging into the seller central UK, directs me to amazon pay or tells me the email has no account connected to it.

I have tried connecting my main account to other accounts using global accounts connection to see if that works, nothing.

I have tried logging into the amazon pay accounts and closing them but i can't close them without verifying information, one of the limits of verifying that information is having a valid website URL, seeing as i'm not going to spend time building website for every amazon pay i've accidentally opened or didn't use in the past, But as advised by amazon support, the amazon pay accounts have NO correlation to amazon seller!

The Weird exception to this rule here, is that amazon are telling me i have a 2nd seller account which is under the same name, MY CURRENT ACCOUNT USE TO TO BE - It's like the system has not registered that the accounts are one and the same just i changed the name and email address.

I've explained this in upwards of 20 support cases to which i get the same boring useless templated response telling me to upload information and PROVE HOW I HAVE NO CONNECTION - how do you prove how you have no connection to an account you don't have access to or does not exist.

should i take a picture of the wall?

Should i take a picture of myself shrugging and not packaging products because i can't sell them.

im sorry, amazon live in a reality I don't.

Does anyone here, have a solution, some magical wand im missing, i am losing my mind

I cant reiterate to amazon anymore that i do not own, posses have or ever had a second account and they won't give me any further information so i can't do anymore.

I just want a blank slate at this point but i can't delete accounts without verifying them, the irony is, one of my amazon pay has 0 performance faults/notifications or health issues and it still wont let me close it.

Help

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

Hallo

Ich hatte mein Hauptbild für ein Produkt verbessert und geändert, mit Test logo eingepflegt.

seit dem wurde meine Anzeige ausgeblindet, und scheint nicht mehr.

wie könntet ihr mich beraten?

lg

Anas

Anyone know how to deal with this?

Over the last 24 hours a buyer has started ordering FBA items and then cancelling them. So far 3 different (but very simjilar products)

9 Orders in total, a few minutes apart

All FBA apart from one FBM (which is how I spotted it)

Report to Amazon? Ignore?

Not sure if it's a targetted attack or just someone with no clue

HI Everyone,

I am new on here and I come with a question, selling on amazon products coming from China like speakers or lamps must have ukca certificate or is still ok with CE certificate, thank you for any answers

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.