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Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B@Seller_DNQGSsdC7DccM @Seller_pcsb5w54JugEA @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN

Hope you are well

We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:

B0F7HH5H7X

B0F7M17V3P

B0F6D9F1N7

B0F6N7JZCV

B0F79ZQ25K

B0F6YLVZXQ

B0F6VGXRST

B0F6YHGCQQ

Thank You

Just started selling on Amazon and got fake negative review under one of my listings before I managed to post my first sold item. The author, Tdt, happens to be my competitor from eBay, Tdt Aquatics, another seller. Report it to Amazon and have been waiting for 3 days now for it to get removed. How is this possible that people can leave reviews without buying? How long do I have to wait for the removal? It drives me nuts that they're ruining my reputation.

how can i deactivate all my other stores except for the UK store.

and how can i generate a VAT receipt for a customer?

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

Thought i lost my seller account when it was deactivated for over 4 months, several appeals was rejected, luckily my co-worker recommended me to DEEXTECHi on Instagram who got my account reinstated in a short time.

when I tried to add listing to my inventory using an existing listing, I get an error message saying due to inactivity adding new listing has been deactivated and the only way to reactivate it, is to add another card to my account or use an existing card.

I already have an active card on the account already.

I did suspend all selling for about 4 months. How long will it take for them to reactivate this feature?

i want to list some product but i need approvel i have given my invoices but 2 time got declined and i dont know what i they are asking me to provide need help

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.