Hi,

I'm hoping someone can help.

I have a 2 day dispatch date, so orders need to be sent within 2 days which has been fine.

The last few days, when i click orders which shows my list of orders, it has the order received date and dispatch date which is correct.

The weird thing is, if i click on one of the orders it is telling to dispatch within 1 working day and not 2, but it shows 2 days if i click orders.

Why is it asking to ship within 2 days which is in my settings but when you click on the order it is asking me to ship within 1 day.

I am new to sales and I am confused about product variations. I print t-shirts and I have several models of teddy bears for example. How can I add model variations? Should I add a new product for each model? And the second question is how do I add all genders to the same product (men woman girl boy)? Thanks

Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Does anyone know if putting Accidental Damage Warranty Inserts for 3 months are allowed?

We obviously offer 12 months manufacturer warranty, but this is an additional service that we offer for any accidental damage a customer might incur.