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@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR@Seller_z3k8APxGfbQEK

Im needing some help with order 203-7105365-9311506. This buyer has posted this item back but appears royal mail have lost it. Customer has since been granted a refund via A-Z and despite appealing the A-Z team the item has been delivered back to us which it hasnt and royal mail tracking shows the same.

Your help is much appreciated.

Hello,

We are shipping personalised greeting cards using a tracked service as requested by Amazon. I can see that most greeting card sellers on here offer free shipping with their items. Can I just ask that if you offer free shipping, do you have to use a tracked service or are you including the price of second class postage (87p) with your cards? It seems a lot to charge for the price of a greeting card.

Many thanks

Whats going on with the BHX3 fullfillment centre?? all my parcels going there show in transit from beginning of july and when i check the tracking it says they have been asked to redeliver at a later date? to be fair it is only this centre as the others do seem to be a lot quicker nowadays.

Hi,

I just wondered if there's been any more updates with regards to the GPSR for sales to Northern Ireland via FBA and being able to switch it off. I was an FBA seller selling to the UK only last year but switched to FBM due to not being able to switch off the sales to Northern Ireland. I know apparently Amazon doesn't ask for GPSR information on listings on Amazon UK but always got the impression due to the regulations you would still need to be complaint or risk getting a fine.

Just wondered if anyone had found a way around this? or are FBA sellers having to apply GPSR information to all their products when sending into Amazon fulfilment centres? Wasn't sure what was happening as its gone pretty quiet with regards to GPSR recently.

Any thoughts?

Cheers

Sold Switch OLED

Customer opened return for "No longer needed".

Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".

There are multiple pieces of evidence that this is an obvious fraudulent return.

What are my next steps? The return is still open.

Do I contact the customer? Do I send it back? Do I close the return?

I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.

Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

Hi everyone,

Last August, I sent an FBA shipment to Amazon, but shortly after, I lost access to my seller account. During that time, I repeatedly contacted Amazon to request account restoration and to arrange the return of my inventory at my own expense essentially, I explored every possible solution.

Unfortunately, I was ignored for months. After nearly a year, my account was finally restored, but Amazon has continued to reject my claims, even though I’ve provided clear evidence. The monetary value involved is relatively small, but I believe Amazon is clearly in the wrong here.

Has anyone here filed a small claims case through the government website (Money Claim Online)? I’d appreciate any insight or advice from anyone who has gone through this process.

I get this same message when I try to enroll any of my current listings over to FBA, I have tried many times with various of my listings both unbranded and branded and nothing works.

I have spent weeks speaking to chat who don't seem to know what the problem is, they pass the case on to specialists who then don't seem to reply.

I'm brand registered and keep getting recommendations to list my products with FBA for more turnover. I have tried letting Amazon auto-generate their own SKU and I have also tried entering my own.. No matter what I do I get this error message (see screenshot) and can't progress any further?

Does anyone have any clue why this keeps happening? Am i perhaps not fully set up at account level to do FBA or is it a product issue?

Thanks

Dave

Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.