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Is there a reason for this? I know I can ignore the warning but I'm sending in 10 gaming controllers that are 4kg boxed. The "expected" weight is over 100kg. How is that even possible?

Dear all,

@Angie_Amazon

@Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon

I need your help in getting my accounts reinstated.

All my UK/EU account has been deactivated since 18th October 2024. I have sent requested information which needs to be reviewed as the stock for the listing under review was sent to Amazon FC centre in January 2023 and hence the invoice is dated January 2023. Also the issue of quantity on the invoice from the supplier - 1 represents 12 units. Cost price stated on invoice is for 12units not 1 unit. The last sale of product in question was November 2023 and no stock at Amazon FC since November 2023. This is from a supplier I have been using for many years.

I am unable to contact the Account Health team as that option is not available to me currently. I get an error message on the page -" Sorry, you are not authorised to view this page"

I made contact with the team by the phone on 20th Oct 2024 - I was told to wait for a response from the review as an internal one has been raised and not to send any information through account health. It is now 4th November.

I have received an email today that states that they have not received sufficient information. My account is still deactivated.

This is affecting my business.

I kindly request that Account Health team let me know what further information they require.

Kind regards

Why, oh why do Amazon disable the ability to contact customers after dispatch? I've just realised one of my customers will be receiving the wrong product tomorrow and there's no way to contact the customer, other than "send legal documentation" or "offer refund"... No other platform does this.

I updated these but i hasn't shown on the listing.

I contacted seller support and they sent me this, but i dont understand what they mean as i did update it via manage inventry?? please see what support said below..

"For Description, Bullet points and speacial_feature,

I have checked and found that your requested attributes has been accepted in our internal tool, however you need to follow the process of updating the listing via Feeds or Manage Inventory.?

FBA Remote Fulfillment from EU (DE, IT, FR, ES) no longer works to allow available offers in the UK. This has worked for a long time but recently stopped.

After working with Seller Support, they informed me that under the setting menu, Fulfillment by Amazon, under "Shipping programmes and export settings", you select Edit for each country to see the "Shipping restrictions". In my case, it says "United Kingdom" is a restricted country. This is the case for all of the EU countries. (Note: Yes I have the shipping program toggled to "Worldwide", not disabled)

A requirement of Remote Fulfillment is to have FBA Export enabled, so in order to fix it, this FBA Export setting must not restrict the UK.

I've been unable to get any help from Seller Support to remove this restriction. I am not able to remove UK from this restricted menu myself by editing the setting, as it's grayed out for me.

Has anyone else experienced this issue and found a resolution? Your help and insights are much appreciated.

I listed a product and got approved once i sent in the usual invoice and photos. Sold out in a month, happy days. Since then, Amazon has rejected me on everything!

Send in proof of the items, invoice etc but just keep getting rejected with no real answer yet asking asking for someone to explain why? the usual generic answer.

Items bought from UK Wholesaler for resell.

anyone else getting this?

I find it ludicrous to say the least that amazon expect me to spend ££££s on goods, some of which are not refundable, just to obtain an invoice. Then to be told that sorry you still cant sell that product. Its an EXPENSIVE NIGHTMARE. There should be a way of checking prior to spending money if you will be accepted for that brand.......JIMMY CHOO in particular.

Hi everyone,

I just signed up as a new seller on Amazon Seller Central. My credit card is verified across all marketplaces (UK and EU), but I still can’t access anything. I keep seeing a pop-up window with the message "Invalid charge method".

Has anyone experienced this before, or can someone guide me on what steps I should take to make my payment method valid?

Thanks in advance for your help!