Welcome to Seller Forums

Recently enrolled in SSA, mainly for the account health protection. We have enabled it for our big and bulky items and set out the tariffs for each item over ECON, O/N and 2MAN with XDP.

We had 2 shipments last week that were shipped on time with valid tracking, carrier shows a scan in the collection depot on the same evening it was dispatched (showing that we did actually send the item out on time. Amazon set both of these for a one day delivery, the delivery all in (during a bank holiday weekend) took 4 business days, understandably as a consumer I would be upset that the delivery was a few days late etc, but the tracking never showed false info like it was going to be delivered on a day then it was not, the tracking updated procedurally, the delivery was made and the items were signed for. Not only this we sent the customers updates manually throughout the delivery process as they requested them from us.

Now what we used to do with our normal manual shipping templates was allow for +1 day delivery, even if we offer a next day delivery service as 1) the courier usually syncs with Amazon so the customer knows if it is coming early. And 2) I always prefer a 5* review saying delivery was early, than a 1* review saying it was late.. Just to safeguard us from A-Z and potential negative feedback, this used to work quite nicely.

However after being pursued for a few months by an Amazon rep via Phone calls and emails to get us to sign up to SSA, I caved and read into it a bit more and to be honest I felt the SSA (SHIPPING SETTING AUTOMATION) was a win win as I didn't have to mess around with the delivery dates changing through seasons etc, and the account health was protected from reviews regarding late delivery, as mentioned in the FAQ section point 2 of SSA in the Seller central guidelines;

https://sellercentral.amazon.co.uk/help/hub/reference/G8WRJF2N5B787XKQ?locale=en-GB

However, when put into practice, contacting seller support (case ref 11097726492 / 11097739202 for the respective orders) they denied any knowledge of such a thing and then closed the case with no further option to reply to it, messaging seller support following this in a new case, they tell me to remove feedback via the review itself, which of course I cannot as they have already been requested in the aforementioned cases, and so the circle continues..

Hoping someone internal can shed some light on what I can do when Amazons own policies are not being followed..

Many thanks!

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV@Seller_Huz6FT08OxHAR

We are selling some plumbing products that we have left from a store we had closed

A Policy Violation came up as the brand now trade marked the name, On the same day we zeroed the products as we did not want to sell

A few days later our account got deactiavted

Now trying to reactivae it we Explaind out situation and also provided Documation that we had bougt this stock from a distributors that is listed as approved seller of the trade markd manufracturer.

We do not want to sell those products any more yet out account remains Deactivated

Any help to get this re activated would be helpful.

Anyone experience this before?

We’ve had a 900 account health score for years. About 2 weeks ago, Amazon flagged us stating we “left negative feedback on a competitor or incentivized customers to do so”.

I spent hours on the phone with both seller support and account health support asking what info they needed to rectify this. After the 3rd phone call, my account was deactivated yesterday.

Amazon can’t give me any info other than what the flag says. It can’t say what product is flagging this. If it was me who left a review or “someone who knows me”. They have no info and keep saying it’s a confidential matter. That unfortunately doesn’t help me solve the issue.

I uploaded any buying history, my review history (or lack thereof), product descriptions of everything I’ve ever purchased on Amazon to show it’s not a competitor.

Haven’t heard back yet.

I don’t even care about the health strike at this point. We do over $50k a month on Amazon, I just want the account active.

Anyone experience this before? Better for me to keep working with them and losing money? Or can I just say sure I did it (even though I didn’t), take the account strike for 180 days, and get my account active?

@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks

Is fifteen pounds a good net profit margin? This is just considering basic costs, and excluding any Sales, PPC, Advertising, etc.

please refer to case ID 11104656892. i have been selling this asin since feb 2025 withotu any issue but all of sudden today it was removed due to compliance issue. is says"Request selling approval for policy compliance. Reason: Product requires approval to sell." but upon clicking it, amazon says: We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Home Improvement category in Collectible condition(s)

Other Home Improvement category in Refurbished condition(s)"

this is strange as i have already been selling this product. please fix this asap.

Hi everyone,

Could you please help me with an issue I have faced? It has been almost two weeks since I created my seller account, and I don't have any other account. However, my account has recently been deactivated due to a multiple account violation policy.

I don't have any separate seller account with this platform, and I received an email stating, "Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."

I have no idea what documents I am supposed to provide to prove that the other account isn't mine.

How can I prove that I only own one account and have never owned another account with this platform?

discussion.RE returns

I have had a few returns that have not showed up and have been lost either by Royal Mail or Evri.

Customer has been refunded on first Scan. Returns label automatically gets generated by Amazon for Customer although I pay for the returns label.

I have tried to open a safety claim but it gets denied and Amazon say I should contact the carrier, Royal Mail and Evri will not handle the claim as they say Amazon is considered the sender and only they can claim .

How can I get compensation for these lost returns I am hitting a brick wall!