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discussion.i have been declined on my brand name. I am being told I may be using someone else's intellectual property rights. I have checked Amazon and there are no other names selling products, butt several with the name in book titles. Different authors BTW. There is a dissolved company on companies house with the name from 2022. All I receive are generic messages when I supply evidence. Can anyone advise, please on how to get over this issue.

Hello everyone,

I'm really hoping someone here can help me out urgently. Over the past two months, Amazon has asked us to verify Establishment for Vaule Added Tax (VAT) five separate times. Every single time we've submitted exactly the same documents, and each verification was approved without issues. But then, just a few days later, the system asks for verification again! Because of this repeated verification: Amazon has stopped our payments completely for more than one month, and they're now holding onto over £20,000. Our selling rights have also been suspended for nearly a month.

We're a small seller, and this situation is genuinely breaking our cash flow. We're barely holding on right now.

We've already submitted all possible documents multiple times, including:

UK permanent residence card (I have permanent residence in the UK, although my passport is from different country, Payslips, Bank statements, Council tax bills, VAT returns and VAT payment records.All these documents clearly prove we are a legitimate UK-based business, and I've been living permanently in the UK for years. I've sent everything repeatedly to Amazon's VATsubmit department , but there's never any helpful response—just more requests for verification.

Does anyone know what's going on here or how I can finally fix this? Thanks so much for any help you can provide! @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

My account has been waiting to be verified for nine days. it keeps getting pushed back to “under review” and pushed forward - verification can't be that hard KYC @Seller_z3k8APxGfbQEK

We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.

I recently added a new bank account to my account for disbursements. I provided the bank statement required and it has now been over 2 weeks with no communication or verification. I’ve attached a photo for reference below.

Any help would be appreciated.

discussion. I want to close my account as I no longer use my seller account and haven't for years. It was deactivated years ago, how do I close it?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Buyer has received the parcel after the claim was refunded.

We waited for the parcel delivery for starting our appeal. The tracking shows buyer has received the parcel and proof of photo shows that as well.

Buyer is elderly and unable to correctly email us through buyer/seller messages to properly write the email to us, however they responded to our email and also contacted us outside Amazon to confirm receipt of the parcel.

We do not wish to keep messaging them either as it is not great thing to do.

My appeal to reverse the claim was denied giving below reason by the claims team.

Thank you for taking the time to provide us with more information regarding your claim on order 026-4788293-7945161. Upon further review, we have decided to uphold our original decision.

Why was my appeal denied?

We understand your concerns and would be happy to revoke the claim associated with this listing and recharge the buyer, but we can only do so by their direct request. We encourage you to contact the buyer directly regarding this claim. The buyer can then let us know the issue has been resolved.

How do we resolve this claim as they have also given us ODR. I want the claim to be reversed and ODR removed. However, I do not wish to keep contacting the buyer as they are elderly and do not know much how to use buyer/seller messages which is already complicated for people to use.

@Seller_z3k8APxGfbQEK, @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH , @Seller_XUNeUuvrQDpgP please help us review this claim internally.