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Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

Hi,

Does anyone know if we are required to obtain a Liability Insurance when we are not the producer of the products that we are selling?

We are doing wholesale in EU and UK marketplace.

Thanks

Does anyone know how to create seller central accounts without linking them to an individual via passport or drivers licence?

Our warehouse team has about 20 people in it, working 7 days per week and about 18 hours per day. Most of these staff are temps, and even the permanent ones move around the business pretty freely.

I'd like to create a "despatches" account, with a dedicated phone number for OTP and locked down permissions, so that any time of the day or night, a worker can access the terminal without needing the manager's mobile to get the OTP.

Does anyone know whether this is possible, or whether there is a mechanism for allowing accounts to be used by multiple people in an official capacity? The alternative is trying to get 20 temporary workers to bring in a passport or drivers licence (which a lot don't have), and waiting for each one to be approved before they can start work, only to go through the process again with 5 new guys every week, as they replace ones who dropped out. I'll end up with hundreds of accounts for staff who will never be seen again, which seems crazy.

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi everyone,

Has anyone had any success getting an Amazon representative to remove a seller negative review when it’s clearly not your fault?

We submitted a removal request for feedback linked to order 202-7468146-8393958 via the Feedback Manager, but because the reason didn’t match any of the provided options, it was automatically declined.

The issue is that the customer requested to cancel their order, which we did within minutes, so they were never charged. Yet, they left a negative review claiming they didn’t receive a refund... The money never even left their account!

We’ve opened a case through the Support Case Manager, but the Amazon agents don’t seem to be reading it properly. They’re simply attributing it to “customer experience” since we cancelled the order. Why should we be penalised for doing exactly what the customer asked?

I even spoke with the customer on the phone and explained that they were never charged. They checked their account while we spoke, apologised, and said they would remove the review, but it’s still up. Really frustrating.

Case ID: 11192008082

Tagging in the hope someone can offer advice or help:

@Seller_gAhPNiLrkfTcr @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4

Hello

Whoever is operating these Amazon policies is completely extrajudicial.

My account is being closed because my personal and business relationship, which I have never met, is connected to my account because of someone.

Of course, this situation immediately prepares an objection and defense and I provide the necessary communication opportunities, then Amazon sends an apology email and activates my account, saying smart people.

It is being closed because my account has faded again on the 6th day, less than a week later.

Amazon is probably making fun of people.

Amazon's seriousness is perfect!!!

See below my issue. Thanks all in advance

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.