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Hi everyone,

I’m hoping someone here has been through something similar and can point me in the right direction.

WHAT HAPPENED

- I relied on Amazon’s Build International Listings (BIL) tool to auto-translate several hundred listings into Spanish.

- The translator inserted a word that turns out to be a registered trademark. The brand owner reported it to Amazon.

- Account Health showed multiple warnings, each marked “No impact.” Amazon then removed every affected ASIN.

- My Account Health rating stayed at 200, so—based on a phone rep’s advice that I just keep it above 100—I postponed dealing with it.

- Earlier this month Amazon abruptly suspended my entire seller account for trademark infringement.

WHAT I’VE TRIED

- Filed several appeals explaining that the offending term came from Amazon’s own tool and that all problematic listings were deleted immediately.

- Outlined new QA steps to prevent future translation errors.

- E-mailed and phoned the trademark owner multiple times asking them to withdraw the complaint, but they haven’t responded at all.

- Appeals keep getting rejected. Amazon insists on supplier invoices, a Letter of Authorization, and for the brand owner to withdraw the complaint. Because these are my own private-label items, I don’t have invoices or an LOA—this was purely a mistranslation.

MY QUESTIONS

1. Has anyone successfully reinstated an account when the infringement came from Amazon’s translation tool rather than deliberate misuse?

2. Is persuading the brand owner to retract the claim the only viable path, or is there another approach I’m missing?

3. At what point do I assume the account is lost and start over?

Any real-world experiences, sample POAs, or suggestions would be hugely appreciated. I’ve been selling for years and would hate to lose everything over an automated translation error.

Thanks in advance!

its ASIN IS B0DJWV4BQ1

This is American (USDA) product

Thank you very much for contact

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Etsy

See the latest comment from Etsy Support

Etsy Support Admin

This is Aida from Etsy's Case Mediation team.

After reviewing this case, we determined that a refund isn’t appropriate in this situation.

Jenny, Thank you for letting us know that you have not received your order, we know how important this is to you. However, since the tracking information shows that the order was delivered to your shipping address, we are not able to mediate the case.

Please contact your local post office or your neighbors, as they may have received the order on your behalf.

Keep in mind, abuse of Etsy’s Purchase Protection program could result in program exclusion at Etsy’s discretion. Learn more about our Buyer Policy here.

We appreciate your comprehension.

Hi,

I have tried to sent a dangerous goods parcel 3 times now to this address NN11 8PQ and had my parcels returned every time. I am not sure why as this is the address amazon have provided themselves.

I have seen some people say it is the wrong address and the postcode on google is in fact NN118QL. Yet again my parcel was returned to me today. I am getting very fed up. I have spent so much on postage costs it is ridiculous, why is it this difficult to send in a shipment. Can someone please advise this has been going on for longer than a month now.

??