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I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

See below my issue. Thanks all in advance

Hi everyone,

I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.

I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.

Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?

I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

I've been sending items to FBA for about a year now and never had a single item go missing or not arrive.

A few weeks ago I decided to start paying Amazon to label my products because of the time spent on printing labels is just too long.

Ever since then, I'm getting emails every other day claiming that items are missing and that I should reply if I want the shipment investigated.

Why is this happening? I would have expected PAYING Amazon would actually mean my shipments are looked after and checked more than if I labelled them.

For example, in one shipment I have literally just sent 1 unit in 1 box. Amazon are claiming it's missing? It's been delivered to Amazon but they can't seem to "locate" the SKU? How? It's one item in one box, if they've received it, how can the item inside go "missing"? This has NEVER happened when I labelled items myself.

Unfortunately the system for printing labels to PDF, converting to JPG, dragging into my printer software, resizing and printing just takes too much time, especially as I often just sent one-off SKU's so I assumed paying Amazon for this service would be beneficial but items are going missing for some reason.

I keep submitting bank and government issued documents with required translations, but the website keeps rejecting them.

Is there a way to speak to a human being?

Hi,

I need urgent from seniors.

I only have UK marketplace seller account and never ever made seller account in other marketplace.

However I got warnings on my UK account for tax information and update charged method for other countries ( US, Canada, Australia, Japan).

I connected to seller support, initially they guided me to contact those marketplaces support team . when I told them I did not have any account with those marketplace then they told me just ignored them.

I ignored them, now I got an email from Amazon.com for reverification of my account till 16th June otherwise my account would be deactivated. I contacted to UK SS and they told me those countries have connected to my UK account and some of my listing are also active there. SS help me to put those countries on holiday mode so no one can see yours listing then you would not get any warnings and guided me to contact to each country support team and tell them issue.

I contacted to US support team by chat because this was only option there but she insisted me for reverification of Amazon.com and provide tax documents and update payments methods as well. I told her I only have UK account and all documents are for UK marketplace but she insisted me for reverification of amazon.com and then close account for all connected countries.

She even told me if yours US account would be deactivated which I never ever make yours UK account would me effected.

Then she closed chat without my notice.

what should I do ? Those warnings are seriously effecting my UK account.

I wondered how those marketplace have been connected to my account and how I can disconnect them.

Please help me to resolve issue.

Thanks

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

Evri have been a nightmare the last 2 months. We have now moved to Amazon shipping but lost buybox eligibilty due to a 1.3% ODR.

Amazon said they were aware of the issue and helping but I keep getting round in circles.

I have a few customers willing to remove but they cant do it and Amazon not helping. Does amyone have an email address or contact details that isnt a robot in support or shall we call it non support.