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discussion.RE returns

I have had a few returns that have not showed up and have been lost either by Royal Mail or Evri.

Customer has been refunded on first Scan. Returns label automatically gets generated by Amazon for Customer although I pay for the returns label.

I have tried to open a safety claim but it gets denied and Amazon say I should contact the carrier, Royal Mail and Evri will not handle the claim as they say Amazon is considered the sender and only they can claim .

How can I get compensation for these lost returns I am hitting a brick wall!

@Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK

Dear Amazon Seller Community,

We are facing an issue during the KYC verification process, where our Wise account is not being accepted, despite the fact that Wise is accepted as a deposit method on Amazon.

We submitted all required documents, but our verification was rejected without a clear explanation. We would appreciate insights from sellers or Amazon representatives regarding the possible reasons for this rejection and the best steps to resolve the issue.

- Has anyone else experienced this with Wise during KYC verification?

- What documents would Amazon require to validate a Wise account successfully?

- If Wise is an approved deposit method, why would it not be accepted for KYC verification?

Any guidance or shared experiences would be incredibly helpful. Looking forward to your advice!

Thank you,

Hi, After a superb launch I have now had my listing deactivated due to a potential high pricing error. How do I get the buy box back? I've lowered the price but no change in buy box yet?

Has anyone here had any problems with a "This page isn't working" message on seller central? Earlier, i went to transfer my account from sole trader to an LTD company and it showed the first page...but then crashed and now just gives me that message. I can't access any of the pages on there now. Cant change charge method, can't access the "Help" bit. I've contacted the main amazon site support, but they're saying to wait 24 hours. I have no faith this will be fixed. It also keeops telling me

" Invalid Charge Method

You must update your existing credit card information or add a new credit card to regain full access to this seller account.

View Charge Method"

I click to view the charge method... "This page isn't working"

I'm so defeated. I've just set everything up, paid for the account, business bank account everything... please someone help me.

It would be MUCH appreciated

Recently, I have begun the process of brand registry. I have applied three times (1 example Case ID 17704735041) and been rejected, and currently I am on my fourth time current application is pending. Each time I get the same issue - "The documents provided are not acceptable for Brand Registry. The images should not be computer-generated and must be of the physical product that you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application".

This makes no sense as each time I've used different images (ones with hands and without hands, different backgrounds, various angles to showcase the logo), all capturing the entire product taken from my mobile phone. I have never added any sort of filter or altered the look of the images in anyway, so what am I doing wrong They are all in the recommended file size and format, and I have double-checked the guidelines given to me

I understand that I need to reapply for brand approval, but I need guidance on what changes I should make when uploading product images to ensure approval.

I have made the payment more than 4 days ago I have received email balance paid however my account is still showing this. I have contacted seller support but they are not helping still showing invalid Charge Method why? Please somebody help

Hello,

I have an issue with my account where I am completely restricted to list some brands / categories. Note I have sold some of these brands in the past after successfully ungating them but now there is no option to apply to sell.

My account is well established with no violations and good account health. Sellers with less established accounts / account health that I have spoken to can apply to ungate these brands.

Please can this be investigated? @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK

Around 3 weeks ago i created a shipment with amazon to pick up 2 pallets. The scheduling pickup etc was to be done by amazon - we had no personal control over this. I have been in regular contact with amazon to try get it picked up. I am relentlessly told 'please wait 48 hours for us to receive a response from the carrier'. this has turned into weeks with seller support saying the exact same thing each time. Its an absolute joke. How are we to make money when it takes almost a month to pick up 2 pallets? Weve imported other products and sent them off as case packs, and theyre already in the warehouse processing - while the 2 pallets are not. Has anyone else had to deal with the same issue?