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@Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK

Dear Amazon Seller Community,

We are facing an issue during the KYC verification process, where our Wise account is not being accepted, despite the fact that Wise is accepted as a deposit method on Amazon.

We submitted all required documents, but our verification was rejected without a clear explanation. We would appreciate insights from sellers or Amazon representatives regarding the possible reasons for this rejection and the best steps to resolve the issue.

- Has anyone else experienced this with Wise during KYC verification?

- What documents would Amazon require to validate a Wise account successfully?

- If Wise is an approved deposit method, why would it not be accepted for KYC verification?

Any guidance or shared experiences would be incredibly helpful. Looking forward to your advice!

Thank you,

My question to the moderators of this forum is:

When will Seller Support improve to a level which actually resolves an issue as fast and as quickly as a Buyer reaching out to the customer service for buyers, one call, one email, BOSH!

Why, when reaching out for help and support, do I receive an email which is for an order from 10th September 2024, which has nothing to do with the order I reached out for?

HELP PLEASE, HELP

Question for sellers who ship to the EU and are VAT registered in the EU countries.

When you get an Amazon business order to the EU, whereby the customer provides Amazon their VAT number, do you send on a DDP or a DDU service?

Amazon charge the customer the full amount including the VAT, if we send DDU then the customer has to pay the VAT twice, once with Amazon and once at customs.

If we send DDP then we are paying the VAT twice, once with our courier (who pay the customs charges on our behalf) and once with the tax authorities reported by AVASK.

So either option is causing us problems, just wanted to know how you send them please.

hello, I am new here. I am struggling to understand the whole seller central so I am looking for someone with experience to help me navigate my seller central and Amazon store generally. If you can be of help kindly reach out. Thank you

There are two addresses in the background, one is the business license address, and the other is the actual address. Then I was afraid that the VAT tax address would be confused, so I opened several cases to ask for tax help. The seller support told me to try to unify the address, so I changed it to the business license address to cooperate with the tax. After submitting, it was rejected after a few days, and there was no entrance to submit again. What should I do next? I saw the submission page, the background address, and the file address I submitted were inconsistent. It was the actual address information. Did I not unify the address? How can I activate the account?

I hope to have the opportunity to submit the entry again. I just opened the European site not long ago. His information was originally correct, but for tax reasons

Hello,

case ID: 11085331712

We have images for this listing, but two of them are incorrect and still showing. I have already removed them, yet they have not been taken off the listing. Could you please remove the incorrect images?

I’ve contacted Seller Support multiple times, but they continue to say they cannot remove images I have uploaded, and therefore cannot assist. I also reached out to the Managing Director’s team, but they simply referred me back to Seller Support—who repeated the same response.

Could you please escalate this issue or advise on a definitive solution?

Thank you,

Confused. Buyer is trying to return a faulty Garmin Forerunner GPS sports watch but keeps getting the message ’item is non-returnable’. He’s not out of time/policy so he should be able to do a return request. He’s tried both through the app and using a browser but cannot do the return request no matter how much he tries. I cannot fathom why he should be presented with this message/error, I’ve had a buyer return for a fitness watch in the post and should in no way be classed as a non-returnable item. Any thoughts?

How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Hi everyone,

I need urgent help or advice regarding a serious issue affecting our Amazon UK store.

We fulfill all our orders using DHL, and we always upload valid tracking numbers on time. Despite this, Amazon is automatically approving customer refund requests — stating "missed estimated delivery date", even when the parcel has already been delivered, and tracking proves it.

Hundreds of units have already been refunded automatically without our knowledge, resulting in major financial loss. Customers are receiving the item and still getting a refund simply because the system fails to recognize the tracking number or because the delivery date is slightly off.

We’ve already contacted Seller Support and requested:

Manual control over all refunds

System fix to ensure DHL tracking is recognized

Prevention of auto-refunds unless the tracking is truly invalid

Has anyone else experienced this recently with DHL or other carriers?

How did you solve it? Is there any way to prevent auto-authorized returns like this

Any guidance or suggestions would be deeply appreciated.

Thanks in advance!