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Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

Hi There,

Amazon emailed us 2 weeks ago that a new Amazon VAT Transactions Report is now available. The VAT values and VAT exclusive prices are matching the VAT Calculation report, that we are using for compiling the VAT return.

Just curious what do you use the new Amazon VAT Transactions Report for?

Thanks

What would you do in this situation?

We had a customer recently that ordered (worth over £150) and claimed non delivery, despite the delivery image showing it was delivered inside their secure gates. It's also not the sort of thing someone would steal, given A) it's size and B) the type of product it is.

The customer opened an A-Z and won (unsurprisingly).

However, the same customer has now placed the exact same order, albeit nearly a month later.

What should we do in this situation? As i'm hesistent to send the order out again, only for the same customer to win an A-Z if they wish...

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

why have I been charged 89p for each of the two (debit and credit) cards I was asked to update? I haven’t sold a book in the last 3 months and currently I have none listed.

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

increasingly I am asked for receipts for a restricted product.Can this be any receipt from a wholesaler but not necessarily the product I am applying for?I ask because some sellers seem to have got approval even if the product is not new,so they cannot get a receipt for second hand goods can they?

1. Listed a generic product on an ungated listing which was for the generic product

2. Chinese seller emerges and changes product title to include thier selling name (previous brand name remains) and alter the listing to look like thiers. The brand and subsequent trademarks has no relevance nor connection to them, hence the fact they had to submit a counterfeit claim with all details being about brand. Clearly Amazon did not check it and allowed it blindly to hit my account.

3. They submit a IP Violation for COUNTERFEIT goods claiming "unauthorizedly listing our product and has improperly used our brand name, product title, images, videos, and A+ content on their product page. This constitutes a serious infringement of our trademark rights and copyrights, and has already caused harm to our product sales and customer ratings."

4. Obviously all the above is false, its not even thier listing (all EU markets retain the original title which contains the brand name - which is NOT them) - the listing existed and I listed the product I also have to sell against it correctly. No IP has been infringed, nor any harm.

5. What is the procedure to report the seller who is trying to manipulate the listing and also claim a full monopoly on sales?

6. I am so tired of this rubbish on Amazon, Im truly deflated, not bothered, and dont even care about it, but want to simply resolve it as I walk one step closer to leaving this selling platform, in the hope at least, one day when the day comes, we can part ways with no hard feelings... I just havent got the energy for it anymore...