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Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

1 vote
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Variation by Gender and Model
by Seller_JdV9Aoe4027WV

I am new to sales and I am confused about product variations. I print t-shirts and I have several models of teddy bears for example. How can I add model variations? Should I add a new product for each model? And the second question is how do I add all genders to the same product (men woman girl boy)? Thanks

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WRONG Amazon Fulfillment Centre BHX3 Daventry
by Seller_MVOHLS2lSSJOt

Hi,

I have tried to sent a dangerous goods parcel 3 times now to this address NN11 8PQ and had my parcels returned every time. I am not sure why as this is the address amazon have provided themselves.

I have seen some people say it is the wrong address and the postcode on google is in fact NN118QL. Yet again my parcel was returned to me today. I am getting very fed up. I have spent so much on postage costs it is ridiculous, why is it this difficult to send in a shipment. Can someone please advise this has been going on for longer than a month now.

??

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Warranty Inserts/ Accidental Damage Inserts
by Seller_2AkMpLvym0zA7

Does anyone know if putting Accidental Damage Warranty Inserts for 3 months are allowed?

We obviously offer 12 months manufacturer warranty, but this is an additional service that we offer for any accidental damage a customer might incur.

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Buy shipping Issues
by Seller_ae51e0CJoHqCX

Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

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Supplements Restricted?
by Seller_Ox4DWja7KbT98

I was planning on launching a supplement brand shortly and selling products on Amazon. However I have been reading that all applications to sell supplements are now being rejected. Is it completely impossible for a new brand to sell supplements on Amazon now? It would be useful to know this before I commit to production.

@Seller_XUNeUuvrQDpgP

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Restricted from Selling
by Seller_Ox4DWja7KbT98

I've been selling products from a brand for some time, but have recently had all my listing's go inactive and been told I need to apply for permission to sell this brand. Despite supplying invoices from authorised distributors my application keeps getting rejected and no explanation is given. Can anyone please advise me what is happening here? @Seller_DNQGSsdC7DccM

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Need help with campaign
by Seller_BhiyGYeitzwMt

Hi everyone,

I started selling on Amazon 2 months ago, made few sales but received no profit because of campaigns costed me a lot of money. I sake help from Amazon help centre and they set up my new campaigns which costed me £600 in 4 days but sale was make only £100. Can anyone of you can help me with step by step or screenshots to set up low cost campaigns as most of my products are priced between £5-17 .

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1 reply
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Asin not searchable
by Seller_j7sN1SLVRVSmB

case no. 11136606062

The asin is not searchable and ineligible for advertising. This issue has remained unresolved for weeks. We've opened multiple cases with FBA and advertising team based on conflicting direction from seller support. We have been sitting on inventory and paying for storage for weeks. Can Amazon support at Forum escalate the issue.

0 votes
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0 replies
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Blocking Buyer Messages whilst on Holiday
by Seller_fw9LFwa3Z2sVB

I noticed that Holiday settings do not allow you to stop receiving messages from buyers whilst you are away. Are there any other Amazon settings that temporarily close your account and block buyers from sending messages?

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In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?

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