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Thank you to our valued community member, JillyB!
by Seller_l3eCP9f1PtJXC
Amazon replied

Hello everyone,

Danny here, and I wanted to take a moment to highlight one of our most active and helpful members on the seller forums, the one and only @Seller_ZVAz3d5lZuGid!

JillyB has been an engaged participant in our seller forums, frequently sharing thoughtful replies and offering assistance to other sellers. It's clear they have a deep understanding of selling on Amazon and a commitment to supporting the broader seller community. JillyB has contributed over 4,300 replies, going above and beyond to share their expertise and insights. They have also been recognized by others as having provided some of the "most helpful" replies, further testament to the value they bring to our community.

On behalf of the entire seller community, I want to extend a sincere thank you to JillyB for their continued engagement and for being such a valuable contributor. Collaborative communities like ours thrive thanks to members like you who are willing to share their knowledge and experience.

Please join me in expressing our appreciation for JillyB's efforts. We are lucky to have you as part of our seller community!

Best regards,

Danny

14 votes
0 votes
113 views
7 replies
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Need Escalation: EUR 47,763.50 in FBA Overcharges – 29 Days No Response
by Seller_JfhYzdtNj8OSg

EUR 47,763.50 in FBA overcharges – 28 days no response after docs provided. Unnecessary disposal & LTSF fees are being applied, August charges coming.

Hello,

We have an open FBA storage fee overcharge case (case ID 11295035662 available for moderators) which was opened on 7 July 2025.

All requested documents were provided, and there has now been 28 days with no further response.

The original claim totalled EUR 45,324.03. July additions (EUR 2,298.20 unnecessary disposal fees and EUR 141.27 aged inventory surcharges) bring the new total to EUR 47,763.50. These LTSF charges are being applied despite the inventory still not having reached the 365-day threshold. August fees will be billed soon, further increasing the total.

This is causing ongoing financial harm and operational disruption. EUR fees are being withdrawn from our GBP account, creating additional FX bank charges, and viable inventory has been disposed of unnecessarily.

Could a moderator or Amazon associate please advise on escalation for a case of this scale and urgency?

Thank you.

3 votes
0 votes
144 views
4 replies
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Negative Feedback: What's Your Action Plan?
by Seller_gAhPNiLrkfTcr
Amazon replied

Hello Sellers,

Let's talk about negative feedback. Negative feedback is a reality of selling on Amazon. We're opening this discussion to understand your approaches to managing it effectively.

💭 Share your experiences:

  • What steps do you take when receiving negative feedback?
  • Have you successfully had negative feedback revised to positive?
  • What communication methods have worked best with dissatisfied buyers?

🌟 Here's an interesting example from our selling community:

A seller recently shared how they immediately contacted a buyer about their return request. Despite leaving an initial negative feedback, the customer was so impressed with the seller's response that they later added positive feedback specifically praising the customer service received.

What's your experience? What strategies have worked for you?

ℹ️ Please also check"Resolve or respond to customer feedback"for additional information.

Looking forward to your insights.

3 votes
11 votes
484 views
20 replies
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AZ Amazon encouraging Fraud / Theft
by Seller_W0UadCH7lVBVG
Amazon replied

I'm reaching out to a Moderator, you have helped in past...so, thanks in advance!

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr @Seller_hnDMgUKxMh1V4 @Seller_j9Bd91CW3ZVpr @Seller_VJ4XoAkjDpjPH

AZ case - Buyer is clearly a thief, de-frauding me of £569.99

Order id. 203-2206811-7473920

£569.99

Case i.d. 11310143792

I pay on average of £6,000 p/month in commission to Amazon, and yet there is no support from Amazon.

Ironically I have had 2 calls from Amazon marketing (from a mobile...very professional!) telling me they have identified my business for significant growth, that they will charge for this service £700 p/month and extra commision...really?! No thanks!

We have a signature on delivery

We have images on delivery

We have SMS texts and phone calls, prior and post delivery.

We have the vehicle registrations of his vehicles on his drive on delivery.

And yet he says 'Item not received' He has confirmed it is his address in the images.

Because he is no longer replying to Amazon messages, we have had no choice but to write to him, most recently an LBA.

Amazon Moderators, if you can please go back over this case, see all the information provided in advance of my formal action against all those involved to recover the £569.99 and any subsequent losses I have incurred to date.

Thanks

8 votes
0 votes
452 views
11 replies
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Amazon's pre-order trick to block others from selling
by Seller_M0KDZMmrenoyq

It might not be noticeable in other categories, but in the music category, Amazon creates a distinct advantage for itself by not allowing any other seller to sell until the date set as the release date. Even if you receive the items and send them to Amazon warehouses, they remain stranded until that date. I’m used to this practice, although I believe it goes against competition laws. Today, my items have been stranded again — but this time not for a new listing, rather for a title that has been selling for a very long time. All other sellers have been blocked, and my items were stranded because Amazon put the listing on pre-order, claiming that the release date is one and a half months later.

How could it be fair and legal?

ASIN: B07BMZNJQM

@Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK

1 vote
0 votes
226 views
3 replies
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I am beginning to hate Amazon .....Verification
by Seller_uXvbuqGy3NJnz

Ok so we have the obvious scammers that Amazon don't support us for, we have the really old website that is SOOOOO clunky to list things on compared to the competition, Pulling listings for no apparent reason, Customer service that ( fill in your own wording here ), We have flaming hoops of legislation to jump through, which only Amazon seem to make us obey, and we accept that is part of life as a seller on Amazon. BUT here's the last straw....

They are holding my earnings to ransom, because for some reason they were really happy with who I was and the bank account I used for the last few years, But now it seems they don't trust me. I have completed the 3 ring circus of confirming stuff, sending in documents validation this, validating that, but still I cannot get to MY money sitting in Amazon's account. No pre-warning at all, just WHAM "You need to prove who you are ", meanwhile Amazon are going to hold all your hard-earned money in THEIR account ( which I have not asked them to send me documents to prove ). I am getting to my wits end TBH. What's the point in continuing to sell on Amazon, if I cannot get the money I earned.

TAKE OUT EVERY PENNY EVERY DAY, OR THEY WILL DO THIS TO YOU TOO WITH NO WARNING!

12 votes
1 vote
620 views
12 replies
Latest activity
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Dd+7 reserve policy extension to sep 25
by Seller_QHJyNkagGiCWP

discussion.Since its only a couple of weeks to go, has amazon contacted anyone about this happening, or are they just automatically doing it or will it not happen.

3 votes
0 votes
407 views
12 replies
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