Welcome to Seller Forums

Hi, we are attempting to sell 3D printed items, this is a trial shop, we have put for sale around 10 simple basic products like home decor using FBA to test the market. The items are for sale for more than a month, we can't find any using the amazon search tools, not even when you nearly replicate the whole title. During a basic search, the Amazon algorithm shows items that have much less relation to the search request than with our item title and purpose, basically the search is suppressing our products for some reason.

Key points:

• During basic searches, the items can’t be found on the search results pages.

• Very likely the products are never seen by any possible buyer.

• 1 whole month has passed with zero income, and the way things are set it is likely that we will never sell anything, however we will have to pay FBA storage.

• The titles and descriptions were made professionally and there is not much different from other similar items that show well in searches, except pictures.

Any idea about what is going on?

Issue Adding Users to Amazon Account – "This secondary user cannot be added" Error

Hi everyone,

I'm trying to add users to help manage my Amazon account, but I keep encountering the same error during the process:

Path:

User Permissions → User Management → Edit (user) → Edit User Permissions → Complete identity verification for United Kingdom → Finish verification

Error Message:

“This secondary user cannot be added to this account using this email address. Please use an alternative email address.”

I've tested several different email addresses, including company emails, but I always get the same result.

A few times, a form randomly appeared asking for personal information and ID verification for the user. I completed the form, but the same error still shows up afterward.

Has anyone else experienced this or know how to resolve it?

Thanks in advance for any help!

Hi everyone,

I’m reaching out to see if anyone else is experiencing this issue.

One of my listings recently got flagged with the "Frequently Returned Item" badge, but here's the strange part — the return rate for this product is literally zero. I double-checked both recent and long-term return reports, and there’s not a single return recorded.

This is obviously impacting my conversion rate, and I’m concerned it might also affect my listing’s long-term performance. I’ve opened a case with Seller Support, but so far, the responses have been generic and haven’t addressed the core issue.

Has anyone else encountered this kind of situation? Could it be a glitch in Amazon’s algorithm, or is it based on something we’re not shown in Seller Central?

Any insights, shared experiences, or advice on how to escalate this effectively would be really appreciated.

Thanks in advance!

Hi There,

Has anyone else been the victims of this brainless decision by Amazon to start putting red 'Frequently Returned' banners on product pages?

A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.

My sales of this leading item in my range have tanked, going from around 60 units a month to three.

Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.

Typical Amazon isn't it, you get a bunch of overpaid young executives who haven't got the first clue what sort of impact these things have on people's livelihoods, sitting around some posh table in a glass-walled air conditioned office coming up with this dross in order to justify their jobs. It makes me seethe.

I'd be interested to know the thoughts of others suffering this cancer.

I lost access to seller account, it says

"There was a problem

We cannot find an account with that email address"

A quck search in the forum sugested that deleting the attached buyer account may be the cause of the problem as they share the same email. I did try and delete the buyer account around 10 days ago but it did not delete, at least not straight away, and I now no longer have access to both buyer and seller account.

Can someone from amazon support get in contact and reactivate my seller account.

I have logged into the forum from another account to post this messsage as I can't login to the forum with my deleted account

They just seem to get worse - and in this case ask for irrelevant screen shots only to come back with incompatible solutions which prove that the question has not been understood

Is there a way of forcing a question to be looked at by human that can actually do things?

They just seem to be in a race to close cases as fast as possible with pin the tail on a donkey answers that are wide off the mark.

Good Afternoon Moderator Team,

Please assist us with these, all related to our account.

11070405692

11073770632

11074700442

11083854612

At this moment in time, we cant progress but giving a lot of time to do so and get resolved.

i have received query from Amazon regarding labelling of my ASIN, which is selling perfectly from last 1 year or so, 2 days back amazon has shifted the inventory to reserved and shared Picture that labels are wrong on inventory.. which are generated from sellercentral i have not made them myslef and lots of units have been sold already

Problem is they are matching ASIN # on Label, instead ots FNSKU # for same ASIN and printed form AMAZON..

I have tried reaching support but everytime the automated support dont let me go further to talk with human interface just a case id has been provided with message that will reply in 3 days

however Amazon is sending me message to clarify the correct labels every 24 hours which i did but no body is checking and senidng message again after 24 hours

how to do? if someone can share some support email or contact it will be helpful

Dear Madame/Sir,

I’m hoping someone—maybe one of the forum mods @Roxy_Amazon, @Maja_Amazon, @Atlas_Amazon (please correct me if I’ve tagged the wrong people)—can help escalate this or share some insight.

3 days ago, I received a message from Amazon stating:

> "Thank you for completing the video verification. We've reviewed the information that you shared and your funds will be disbursed on the next settlement date."

While I appreciate the update and confirmation about my disbursement, my Amazon seller account is still inactive, and I’ve received no further emails about the reactivation of my selling privileges.

Is it normal to wait this long? Any guidance or escalation support would be hugely appreciated.promptly.

Kind regards,

Uche