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Unable to create removal orders, and unable to automatically remove and dispose of unsaleable inventory

I have contacted the account support team many times but no solution has been found

It has seriously affected our inventory performance and increased a lot of inventory costs

@Seller_XUNeUuvrQDpgP

@Ezra_Amazon

@Julia_Amzn

@Angie_Amazon

@Simon_Amazon

@Sakura_Amazon_

@Maja_Amazon

@Seller_Udi0JNbTrsmUV

@JiAlex_Amazon

Unable to create removal orders, and unable to automatically remove and dispose of unsaleable inventory

I have contacted the account support team many times but no solution has been found

It has seriously affected our inventory performance and increased a lot of inventory costs

Amazon allow copy selling. At least this is the feeling of sellers.

Sellers are obviously misled and get banned& being hurt.

So all faults are seller's not amazon's.

Good.

@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Strange one.

IF i have the UK selected in the country drop down【AND】I know there are nil FBA units available in the UK FC, then WHY can I see the qty showing in the EU FBA FC - I should see 0 as the available qty right?

【NOTES】

1. we inbound FBA 【SEPARATELY】to DE and separately to the UK
2. we are enrolled in FBA in both DE and UK
3. we have separate VAT in DE & UK
4. we have inventory placement ONLY active for DE & UK
5. EFN is NOT active
6. BIL is NOT active for DE to UK
7. Pan EU FBA is NOT enrolled.
8. Remote fulfilment is NOT enrolled

Country Selector shows: 【United Kingdom】

Screen: Manage Inventory

There is currently 【zero, nil】inventory in the UK, however I can see the Qty that is in the EU FBA warehouses from the Multi-Country Inventory report - no GB

Thank you

Hello Amazon Support Team,

I am experiencing an issue with the verification process for my seller account. When I try to complete the verification, I receive the message "Verification Failed," and I am unable to resubmit my information or documents.

I have already reviewed the data provided, but I didn't find any errors. I also don't see an option to resubmit the necessary documents.

Could you please inform me about the reason for the failure and how I can resolve this issue? If needed, I can provide the documents or any other information again.

Thank you for your attention, and I look forward to your guidance on the next steps.

Best regards.

Last week I have refunded a customer, after he complained that he did not receive his book (I wrote about this in a previous post)_.

Today the customer has written that he has received his book and would like to pay me.

Can he do it with Amazon? Or sending a check?

Thank you for your kind advise.

Guy

Hi Amazon Team, Moderators, and Fellow Sellers,

We are Photographic Solutions, the brand owner and manufacturer of PEC*PADs — professional-grade, non-abrasive cleaning wipes used worldwide for cleaning camera sensors, lenses, negatives, and other delicate photographic surfaces.

We are posting here publicly in hopes that someone at Amazon will finally recognize the severity of the ongoing issue affecting our brand and multiple authorized sellers.

🔴 What Happened

On March 7, 2025, Amazon mistakenly flagged PEC*PADs as "Solar Eclipse Glasses." As you can imagine, this is completely incorrect. PEC*PADs are not eyewear, not intended for solar viewing, and pose no safety risk whatsoever.

We immediately submitted an appeal, and on that same day, Amazon confirmed the classification was wrong, the violation was removed, and the listing was reinstated.

However, despite the appeal being accepted and resolved:

⚠️ What Is Still Happening

• Amazon has automatically refunded thousands of FBA orders for this ASIN (B0001M6K24) across Amazon UK and EU.
• To date, our sellers have lost over £30,000, and we believe that figure could be double once the full impact is known.
• Amazon also sent thousands of “product recall” emails to customers falsely stating the item was recalled for being unsafe for viewing a solar eclipse — which is completely false and has severely damaged our brand reputation and our sellers’ businesses.
• Seller Support has been unresponsive, closing cases, or sending copy-paste replies that don’t address the issue.
• One of our UK sellers is now facing possible bankruptcy due to over £20,000 in deductions, despite having a spotless account health record.

✅ Key Facts

• PEC*PADs are NOT solar viewing products — they’re cleaning wipes.
• There is NO product recall.
• We are the brand owner and manufacturer, and no safety concern has ever been issued by us or any authority.
• The problem stems from a mistaken internal classification by Amazon.

🙏 What We’re Asking

We are urging Amazon to:

1. Immediately stop refunding orders for this ASIN.
2. Remove the false “safety recall” messaging sent to customers.
3. Reimburse sellers who have been impacted by this error.
4. Assign this case to someone in Escalations or Executive Support who can properly address brand-level misclassifications like this one.

We are happy to provide all supporting documentation, including the appeal approval, product images, and case IDs.

Please help us resolve this serious issue that has gone far beyond a simple listing error. Multiple businesses are being harmed, and a brand with decades of trusted reputation is at risk due to an automated mistake.

Why amazon make all inventory stranded for account verification update of old sellers . I have been selling for 3 years now but due account verification update my inventory is stranded and causing me lost sales . Can anyone help ? Is this normal?

Hello!

I am seeking assistance in removing the A-Z defect from my account after a customer scam attempt.

Order ID: 026-6591864-0317941

The product was shipped on time and on the day of delivery, it had not left the Royal Mail depot in the way to the buyer. The Royal Mail website said that a request had been made for the product not to be delivered to the address on the order and that instructions were awaited.

After 2 days, the customer contacts me via Amazon messaging and tells me that if there is any further delay in delivery, they will request a refund.

I reply asking him to remove the non-delivery request and he will receive his product immediately.

He tells me that he did not make such a request and that the product is not being delivered because we, the sellers, did not pay for the shipping. He also attaches a photo of a Royal Mail card that was allegedly left at his address and through which Royal Mail said that we did not pay for the shipping.

Although he had just sent us proof of attempted scam via Amazon messaging, I politely explained that Royal Mail does not transport products to destination cities expecting them to be paid for later, and they do not even generate shipping labels if they are not paid for.

In the end, the customer requested a refund but did not remove the previously made request for non-delivery of the product so the item was returned to us.

Everything was fine up to this point but, according to Amazon policy, a defect was registered in our account. We appealed but, to our surprise, it was rejected.

Although initially on the Royal Mail page it was said that a request was made for the product not to be delivered to the address in the order, later, on the date of our appeal, its status changed and became "item retention" so we could not show the existence of that request. However, we attached to our appeal the fake photo received from the customer (via Amazon messaging), in which he claimed that Royal Mail had informed him that we had not paid for the shipment and this is the reason why the product is being held in the depot. Evidence that undoubtedly shows attempted fraud, but it seems that this did not matter in analyzing our appeal.

I understand, like many others, the difficulties that Amazon often has in detecting scams, in the context in which there is pressure to respect the rights of buyers. However, from here to punishing sellers for alleged non-compliance with Amazon policies when they do not align with the actions of the scammers, it is a long way. And, incomprehensible. Especially in the context in which there is clear evidence of fraud or attempted fraud.

I hope someone can help me so that this defect is removed from my account.

Thank you!