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Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.

Hi I am hoping a Mod Can assist, we have an item which was purchased through Amazon Buy Shipping, order ID 026-6183282-6939514 it was sent fully tracked with the blue hyper link, but arrived one day late presumably due to bank holidays.

Amazon say using buy shipping exempts you from defects arising from the late arrival or an item purchased using buy shipping, however, apparently Seller Support despite having this explained to them have still refused to remove the comment "Came Late" despite it clearly being a breach of policy and should be struck through.

Please can a MOD assist @Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr

Thank you

Jo

How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Hello everyone!

I just wanted to pop in and ask others who sell in the Handmade section what size of business are you and what do you handmake, also how business has been going for you lately since the changes were made to the catalogue?

I am a sole trader and create handmade costume jewellery, I don't have anyone helping me with this. I sell on another platform, have my own website and also sell my jewellery on social media and at craft fairs. I dispatch my own items .

Since the changes to the catalogue my sales have gone from regular and steady to occasional.

The loss of the separate categories within handmade has really negatively impacted my sales, I used to regularly be in the top 100 lists by category and if I make a sale now, within hours I have dropped to position 3500+ because my items are now just lumped in the main catalogue with all the large sellers and mass produced jewellery meaning I basically get no exposure at all.

I do use promotions, but don't use ads because I don't have the budget plus I handmake my items in small batches so it seems pointless if I only have a few of something.

Please share your experiences below if you don't mind. If any long time sellers have any words of wisdom, it would be much appreciated!

TIA! Selena

This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

Around 3 weeks ago i created a shipment with amazon to pick up 2 pallets. The scheduling pickup etc was to be done by amazon - we had no personal control over this. I have been in regular contact with amazon to try get it picked up. I am relentlessly told 'please wait 48 hours for us to receive a response from the carrier'. this has turned into weeks with seller support saying the exact same thing each time. Its an absolute joke. How are we to make money when it takes almost a month to pick up 2 pallets? Weve imported other products and sent them off as case packs, and theyre already in the warehouse processing - while the 2 pallets are not. Has anyone else had to deal with the same issue?

Hello,

How do sellers sell products with trade mark words in them?

I am trying to sell land rover artwork but all my listings are being removed / supressed because they use term " Land Rover"

I see mugs, t-shirts, wall art with land rover in the listings but when i try and post my art work i cant use the terms. Support are unhelpful as usual.

Please advise on how others do this?

Thanks

I have been dealing with account verification since 04/04/2025. Unfortunately, my business has suffered as a result of this. I am now experiencing financial difficulties. Each time an account verification is requested, it is stated that this may take 10-15 days. However, continuous account verifications have been issued for 1.5 months, despite all my information being correct and complete.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr