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Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Helo

Need help changing the address for return address printed on royal mail postage labels , i ve made my new address main / default but when printing a label the old address is still being used for the return address

Richard

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

We’ve been selling our products on Amazon FBM, eBay and Shopify but long story short, we’re struggling for space in our warehouse and want to utilise FBA and MCF more as Amazon is our most popular channel, FBA will make storage and Amazon sales/fulfilment a bit easier for us for the time being until we can move into a bigger warehouse.

We’re planning on fulfilling eBay and Shopify orders ourselves, but want to utilise MCF if we’re low on stock but have enough in Amazon, if we’re short staffed for whatever reason I could remotely ship orders. Things like that.

I’ve been trialling sending myself a few of our products over the last few weeks, and have noticed most of the deliveries have been Amazon Logistics which I don’t really want to use. As much as they’ve been reliable for me, I know some eBay customers who perhaps boycott Amazon can be funny about their parcels coming from Amazon. I also promise Royal Mail Tracked 24/48 services and would rather use them via MCF if I can.

I’ve googled for help on this but the only response I’ve found is Googles AI telling me to create templates in my shipping templates but wasn’t making much sense.

Is it possible to do?

We use RM Click & Drop for all our sales. I understand this ensures that the up to date Amazon IOSS code is used.

I believed that the law ruling on customs charges identifies AMAZON as liable for collecting and paying the import duty (recovering the cost prior to funds disbursement to the market trader).

While this appears to work well for most of Europe with the Amazon IOSS code appearing on the CN22 lable correctly, La Post has recently been sending import charges to the recipients of our orders. Orders to other countries using the RM system appear to be unaffected.

If anyone could clarify what might be happening I would be grateful as our customers are quite rightly as puzzled as we are.

I’ve received a parcel from Evri this afternoon addressed to MFN Tier 5, but then my home address, and as I’ve opened the parcel it’s a Funko Pop figure that’s damaged, but we haven’t sold this figure before. We do sell some Funko Pops but not this particular one.

I was looking at two of my incoming return requests in case somebody had sent the wrong item back, and both items are due back to me with Royal Mail, not Evri.

I spoke to Amazon Support, but they told me there’s no data on their system and I need to contact Evri. Though Evri are an impossible courier company to get through to and if I do actually speak to them, I know they’ll just argue it’s addressed to myself. When I mentioned this to Amazon Support, they told me if I have any issues, just keep the product.

I just don’t understand what’s happened here? I could understand if I was expecting a return from Evri but I’m not

I've just had this notification from my Evri account manager after messaging him late last night.

"Everyone - we have been made aware of a recent Amazon billing issue where-by some recent transactions via tiers have been double charged. These discrepancies are currently being investigated with Amazon in aid of credits being issued to all impacted Sellers, of which will be visible again these transactions within 48hrs of submission."