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Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Hello,

What is the case with this program?

We have been in the waitlist for years.

Other sellers, what is your experience?

@Amazon team, would you please check? I see many new sellers (some with close to 0 raiting) already in the program.

hi we notice today over £300 was was missing from our account evri had taken made false claim and took so much money ecah parcel was no penny this time it was 3.17 please let me know if this has happen to you.

I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.

Due to the value, I will be sending them a letter before action and to the small claims court.

I just wondered if anyone else had seen this issue?

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

我已经上传更新模版，编辑商品信息去删除标题的侵权词。模版显示都是更新成功，但是在库存列表还是没有改过来有侵权词的状态。侵权词已删除，绩效消除，商品还是不可售

We have over 2000 listings and noticed on Amazon marketplace yesterday that some of them will be delivered 20-22 May, but some others will be delivered 20-23 May. Those with 20-23 May have disgusting red writing stating “Usually dispatched within 2 to 3 days” (I call it a sale prevention).

We have one shipping template for all of the listings (RM 2-3 days). Default Handling Time is set to 2 days, with a cut off time 3am. All listings have 2 days set individually in Handling time too. Automated handling time was activated by Amazon (AGAIN) yesterday, but I switched it off yesterday (AGAIN). Our listings this morning still don’t show this change and we have two different delivery dates across all of our listings. WHAT AM I MISSING???

Hi,

I’d like to raise an issue regarding two A-to-Z Guarantee claims that I believe were unfairly decided against us, despite the situation being caused entirely by a buyer-side error.

Here’s what happened:

• The buyer placed two separate orders for the same item, with two different delivery addresses:

• Order ID: 206-3842188-6090752 – Sutton, SM1 1HN

• Order ID: 206-0363853-6009903 – London, N1 9DJ

• Upon noticing the duplication, we immediately contacted the buyer to confirm which order should be fulfilled. The buyer replied under the first order thread and clearly stated:

“I ordered only 1, if I did any mistake when I ordered sorry I need only 1 please.”

• Based on this, we expected the buyer to cancel one of the orders. For 206-0363853-6009903, we delayed shipping while waiting for their confirmation. However, the buyer didn’t cancel the order, and to avoid prolonged delay and service issues, we eventually shipped the item to the London address.

• Later, the buyer filed A-to-Z claims for both orders, and both were granted – leading to two ODR impacts, even though:

1. One order was cancelled due to their explicit request.

2. The second order was delayed only because we were waiting for cancellation confirmation, not due to negligence or poor performance.

We have submitted appeals with the full context and buyer messages, but both claims remain on our record.

We are extremely disappointed, as we acted in good faith and followed policy while trying to prevent duplicate shipments and unnecessary refunds.

I kindly ask the moderation team to review this case and assist in removing the ODRs linked to these claims. This situation was beyond our control, and we believe it sets an unfair precedent for similar future cases.

I am happy to share supporting screenshots and message logs via private message if needed.

Thank you very much in advance for your support and guidance.

Case : 11141785092

@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_z3k8APxGfbQEK

Kind regards.

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN