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ASIN- 0853347859

This Book is from 1978 (almost 40 years old) and is listed as NEW !

Obviously it isin't and is misleading to the buyer and it's just to get the buy box (featuted offer)

I have messaged the seller about this scam & I hope Amazon take note and take action, its just NOT fair

I've been left 1 star feedback for a CD that the customer says wasn't 'new' when in fact they ordered one in 'good' condition.

Of course my appeal was rejected by Amazon. Customer ignored email when I asked them (kindly) to remove it.

How is this fair?

@Seller_Udi0JNbTrsmUV

We sent out a parcel on 04th June via evri (label purchased through Amazon)

I assumed that the parcel had been delivered ok, but it seems that EVRI made a real mess of it...

I was contact by my customer last week saying it had been ages since the goods were returned to us and she wants her refund.

We knew nothing about anything being returned to us - we had no notification from Amazon or EVRI about there being an issue and this was our first message from the customer.

Turns out - EVRI sent that parcel back and forward a number of times until they finally damaged the parcel beyond repair and told my customer they would return it to the sender (us)

I contact Amazon support who told me I need to contact EVRI's "Holly" chatbot (it's not been called Holly since the Hermes -> EVRI rebrand as far as I know, but that's another thing that's annoying me)

I contact the EVRI EZRA chatbot (the new name) and go through the process. The chatbot won't talk to me as the "postcode is incorrect"

EVRI won't talk to me on the phone for the same reason.

Amazon aren't interested in helping and keep giving me the same copy/paste BS about contacting EVRI via Holly.

I explain that I can't

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

I explain that I cant

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

....

...

They then said soemthing along the lines of "You accept the returns and have issued a refund, contact EVRI"

No no no - at no point have i ever accept returns of goods. Yes, I issued a refund as it's only fair to my customer, given they 100% hadn't received the parcel, but I didn't accept, nor have i received the return of any goods.

Amazon - you are so good at CUSTOMER service - You need to support your sellers just as well!!

The disbursement I initiated on 25/06/2025 is missing. I have spoken to SS multiple times. The funds are not reaching my bank account.

A case is currently opened with SS, however this is taking time to get resolved. My account was successfully verified for VAT establishment; however where are the funds being disbursed into. I have spoken to my bank several times but the money was not received. I requested BACs 6 digit confirmation, but I was only given an internal Amazon Bank Transfer ID. In the disbursements tab, there is no Trace ID. Another payment has initiated as per Amazon schedule and I don't want this to be the same situation.

Please help @Seller_TSXM2A5nxWSuH@Seller_VJ4XoAkjDpjPH

Hi,

Has anyone experienced the same problem as me?

I was required to submit information to verify my selling account on the 9th of September 2024. I had submitted the relevant information and was told that the documents did not match the online records. Now all documents match the online records, but now there is a new problem since the 12th of September. No matter which device/browser I use, amazon assistants tell me that they cannot see that I have pressed the submitted for verification button and the bottom of the page even though I am and have shown them countless video proof and screenshot evidence.

Many of the assistants have agreed that there is a technical fault on their side of some sort and will try contact those who can fix it.

It has been over 2 weeks now and still the problem is not resolved, and because of this technical glitch/issue, my payments are still on hold. I am new to selling on amazon and have not been paid a penny because of this issue and it is hurting business.

Please can someone advise me on what I should do and whom shall I contact to resolve this issue. Is there someone/somewhere else that I can submit this information for it to be verified outside this system? The only option I see is explaining to an associate who will forward it to another, who then tells me to press the submit button and closes the case.

Please can someone advise or guide me

the message on my account is as below:

"Additional information required for verifying your selling on Amazon account

Your selling privileges may be temporarily suspended if you do not provide the required information. Please note: We may need to request subsequent information to complete the verification process."

I’m hoping someone here has been through this and can help.

I’ve tried uploading a video to my product listing multiple times now, and it keeps getting rejected for “making medical claims” — which I’m 100% not doing. It’s just a basic product demo with no mention of health, wellness, or anything medical. I even re-edited the video a few times to be extra careful, and at one point I literally copied the style of a competitor’s video that’s already live on Amazon… and mine still got rejected.I’ve spoken to Seller Support a few times — no help. They just send generic responses. I was also told to email the Community team, which I did, but haven’t heard anything useful back.Super frustrating. Has anyone else had this issue and managed to get it sorted? Any advice would be really appreciated.

@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Dear Amazon Team,

I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.

Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.

Situation Summary:

Both Shipments were sent via Amazon-partnered SPD (UPS).

Carrier Updates in Seller Central confirm all boxes were delivered and received.

However, products were not stocked in full and are missing from inventory.

Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.

This clearly indicates an internal FC issue, not a shipping or labeling problem.

This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.

Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.

Warm regards,

Joyce

Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

Hi @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Mary_AMZ @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Simon_Amazon

Earlier this year @Spencer_Amazon you helped me when my account became ineligible or the buy box. This seems to have happened again, accounts health is classed as 'Healthy'. Feedback and A-Z are all fine so not sure what has caused this? Please can you forward his to the buy box team? It looks like the megathread has closed? How can i get help on this please?

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