Welcome to Seller Forums

Good morning

I'd appreciate your help with verifying my account. Even though I've sent my documents for re-verification, I haven't received a response regarding whether my account will be unblocked or what else I should submit for verification. Can you help me?

A customer purchased nearly £100 worth of stuff and wanted to return one of the items but missed the returns period and opened up an a-z claim. I said we would send a free returns label and honour the return. In the meantime Amazon refunded the whole amount so basically the customer now has £100 worth of clothing for free. The customer stopped replying to messages. I have tried contact the obudsman but they have said they cannot help as it is amazon who need to sort. I have got nowhere with amazon and just get the same automated reply 'we stand by our decision'

So if you think you are covered you are not! As amazon will rob you anyway!

Hi all, recently set up my Amazon seller account and just wondering if I need to register as a sole trader, individual etc?

I also don't see making more than about 12k per year.

I now have a message on my dashboard asking to verify my business details, so any help from someone here would be greatly appreciate!

Thanks,

Alex

I'm reaching out to a Moderator, you have helped in past...so, thanks in advance!

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr @Seller_hnDMgUKxMh1V4 @Seller_j9Bd91CW3ZVpr @Seller_VJ4XoAkjDpjPH

AZ case - Buyer is clearly a thief, de-frauding me of £569.99

Order id. 203-2206811-7473920

£569.99

Case i.d. 11310143792

I pay on average of £6,000 p/month in commission to Amazon, and yet there is no support from Amazon.

Ironically I have had 2 calls from Amazon marketing (from a mobile...very professional!) telling me they have identified my business for significant growth, that they will charge for this service £700 p/month and extra commision...really?! No thanks!

We have a signature on delivery

We have images on delivery

We have SMS texts and phone calls, prior and post delivery.

We have the vehicle registrations of his vehicles on his drive on delivery.

And yet he says 'Item not received' He has confirmed it is his address in the images.

Because he is no longer replying to Amazon messages, we have had no choice but to write to him, most recently an LBA.

Amazon Moderators, if you can please go back over this case, see all the information provided in advance of my formal action against all those involved to recover the £569.99 and any subsequent losses I have incurred to date.

Thanks

Hi , like the title suggests , I am unable to enter tracking numbers and confirm dispatch of business orders only , all other orders are fine , error code with exclamation mark error on the shipping page is

Dispatch from:

Invoice by Amazon orders can only be shipped from locations where you have a valid VAT registration number. Go to 'Shipping Settings > General Shipping Settings' to add a valid default delivery address in your VAT registered country.

Never had this problem before and have valid VAT number registered and valid default delivery address hasn't changed and always worked for over 10 years. Cant open a case with amazon about it either .

Urgent help needed.

Thanks

I received 2 Violations Restricted product policy stating "This product has been identified as a synthetic cannabinoid or as a product containing chemicals associated with synthetic cannabinoids" - These products were Myrrh incense sticks and bricks.

I managed to get the SDS sheet for the Nippon Kodo Incense sticks and the violation removed

The other for B0FG8MLKKS was one I created as a Generic so could not send in the SDS sheet - what is annoying is that I created this listing and by next day I had received the violation. Clearly the word "Myrrh" in the title is the trigger but it allowed me to create the listing but then gave me a violation next day? for incense bricks? - Why doesnt the system flag the issue before allowing me to create the listing?

I have removed all asins and any other mention of myrrh in any of my catalogue but the 2 violations under Restricted product policy gave me a flag of "threat of deactivation" and effected my health rating.

Ive appealed with B0FG8MLKKS violation to no avail as SDS needed - Is this something that can be looked at by Admin???

Sorry not sure who to tag in so hope someone picks up as asked by @Seller_z3k8APxGfbQEK to open a new thread on this topic for help

@Seller_WD80mtpYHjvBN @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_VJ4XoAkjDpjPH@Seller_Udi0JNbTrsmUV

Hi everyone,

I’m dealing with a tricky situation and not sure what to do next.

An Italian buyer reported that the product has some defects, but the photos they provided are very blurry and don’t clearly show any issues. I politely explained that since it’s an FBA order, all returns and replacements have to go through Amazon. I also mentioned that if they open a return request, they can either get a refund or a brand-new replacement — both fully handled by Amazon.

But the buyer keeps insisting that Amazon told them I have to replace the product directly. They didn’t provide any proof of this, and just repeat that I must send a new one myself.

What should I do in this case?

– Is it possible to ask Amazon to step in or escalate the case?

– Or can I simply stop replying at some point if the buyer refuses to follow Amazon’s return process?

Thanks in advance for any advice.

please can anyone advise. I sell on Amazon Uk , but when shoppers from other EU countries like Ireland, buy on Amazon I get charged VAT, so technically loosing on those sell. Is their a way to set pricing to adjust based on buyers location?

Thank you in advance

Hello Sellers & Amazon Team,

We urgently need assistance regarding two of our ASINs that have been incorrectly flagged as containing bladed items, which is completely inaccurate. As a result, both ASINs have been moved to stranded inventory, and we are unable to relist them.

ASINs Impacted:

B0D798PJJ9

B0DKD5ZJ92

The error we see when trying to edit is:

“Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

We have thoroughly reviewed the products and confirm that neither ASIN contains any bladed items. In fact, for ASIN B0D798PJJ9, customer reviews even mention that no knife is included (as required by law for this product type).

We previously reached out to Seller Support, but the only advice given was to request category approval — which does not apply because these products are simply misclassified. This appears to be a random and incorrect flagging issue by Amazon’s system.

The situation is critical because:

We currently have 450 units stranded at Amazon, plus additional Christmas stock inbound.

Our business is being severely impacted, with no clear resolution or communication.

We kindly request that this issue be escalated immediately to the appropriate internal team to remove the incorrect restriction.

Has anyone else experienced this issue recently? Any guidance or an Amazon representative’s input would be greatly appreciated.

We have a case open but have not had any responce from seller support

11330467112

Please can somone adivse or help

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

@Seller_DNQGSsdC7DccM