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A customer claimed they didn't receive their order (£599.99) despite tracking showing the item delivered at their address. Customer opened an A-Z claim which was denied, they have now gone on to open a chargeback against us.

I'm trying to understand what the point is in A-Z if the customer can lose and then attempt a chargeback AS WELL?

It is not only frustrating as hell that a customer is trying to scam us but we now have to spend valuable time defending ourselves against multiple claims.

The other irritating thing about the chargeback is that we cannot attach any photographic evidence. Is there anywhere images can be uploaded?

Im having an issue which can't be solved via Seller Support.

4 months ago I received a KYC email and promptly uploaded verification details, the next day no issues and the account was back up with full selling privileges.

Today I woke up and I had disbursements cancelled and i couldn't request disbursement. After speaking with seller central they said my account has been subject to a verification check and to check performance notifications. The only performance notifications from Amazon are regarding ID for a secondary user that we cannot get a suitable ID from (that amazon needs) until next month. Since, i have deleted the user just in case this is causing the issue.

After further investigation I have noticed that my driving licence expired yesterday, the one issued within amazon KYC back in February - my issue is, if this is the issue why don't i have a notification to upload the new ID document. I can't get through to anyone and i'm just being told to wait 10 days until KYC team get back to me, it's worrying how they've not sent me any communication regarding this. Unfortunately we have staff and bills to pay for -- Any help in terms of point of contact or help from the mods would be really appreciated.

ID 11217982122

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Hello to all, the buyer left me a feedback 1 star "I did not receive my package; the seller insists it was left in a safe place but acknowledges it was left outside the front door (and was in all probability stolen). My safe place is inside my porch or with my neighbour . They refuse a refund or a replacement so I have had to buy the product from another seller as my cat has ckd and this was for him. Dreadful service" The item has been delivered with tracking number FT220209558GB via Royal Mail (can't post the link, because Amazon didn't allow me). So the buyer firstly try to get money from me, but told him that already delivered and also have a Proof of delivery(picture taken on delivery time by courier). Now she have the item and money of course.... You can check that when you click on Confirm postcode => RG14 5RG . Of course the software reject my appeal with reason "

We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log." as 99,99% of the cases here... So can you please remove this feedback, because impact on my Order Defect Rate ? Thank you !

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK , @Seller_TSXM2A5nxWSuH , @Seller_gAhPNiLrkfTcr , @Seller_Huz6FT08OxHAR , @Seller_hnDMgUKxMh1V4 , @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_fgtTzyHQfOM1x @Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP

I have been doing the Amazon SFP Trial - when we orginally set up the shipping for Prime Trial all went well it was showing on listing as next day shipping - after about 2 weeks this changed and now the shipping estomated dates are over a week and worse than our normal listings - i have contact Amazon who raised a case and said they would get back to me within 24hrs - since then this case has now disappeared and my listings are still showing worse delivery times than my normal listings - yet all deliveries so far on the trial have been delivered on time - i have tried a couple of time on the chat to resolve this and all i get is read the help files which i have done but still cant find what went wrong overnight

Has anyone else had issues or any advice

hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

Hello.

I'm in talks with a manufacturer whose delivery terms are EXW (ex work, freight collect ). I'd like to get some samples (jewellery) and wondered if anyone could recommend a Freight Forwarder? It's from China to the UK.

Hi,

I am trying to list my first product (brand new seller) - have found a product by the EAN code and it comes up with the wrong manufacturer - 5036889026065 - this says it's a TIMCO product. Whilst TIMCO sell this product, it is actually manufactured by Timloc, who we actually get this product from.

We do also sell from TIMCO so the verification isn't an issue on that side, but the information is incorrect. How do I go about this?

For reference TIMCO product page - (their website) /LOCIW50BB-timloc-invisiweep-wall-weep-blue-black-iw50bb

Timloc product page - (their website) /products/invisiweep/

Hello all,

For years I was using a cheap £40 HP printer to print my amazon FNSKU barcode labels. It largely worked but did have issues and so I thought I'd upgrade.

I print on A4 paper which has 21 barcode labels per sheet.

I then bought a Brother printer which was useless, and since then I have bought an Epson EcoTank which is even more useless! I'm so tired of these printers. The Epson was recommended as a good printer of labels but yet it jams so frequently.

Thermal printers are not an option for me for a number of reasons I won't get into.

I was just wondering and praying really that someone could recommend me a decent regular printer for this?

Thank you :)

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!