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I'm constantly getting bounced around third world call centers, not a single member of the leadership team is willing to call me.

How is the support on the number one marketplace this bad?

Do managers even exist?

literally waiting weeks.

@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP Replied to all the case logs with supporting docs but NO help at all from the team they keep coming back with different issues and we are going round in circles

can someone please just help out to get our listing approved ? stuck in the stage of getting Pet Care and Pet Ingestible Products approved currently ? can you please help at all?

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks

Hello,

My Amazon seller account was deactivated in April. "Know Your Customer (KYC) seller verification information".When I click the red "Activate Account" button, I am redirected to the "Business Information" page. The orange banner displays the message: "Please wait while we review your request.

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.". I contacted seller support but received an automated response: "This email address is not the correct channel to appeal". The last message from Amazon before my account was deactivated was that they could not provide a reason for the deactivation or a timeline for reactivation. I feel stuck in a vicious circle with no clear path to resolve this issue. There does not seem to be an available channel to appeal or get help.

In the beginning, they simply disabled my listings. On my end, I see "active" but on the buyer's end, it says "Currently unavailable."During the deactivation period up until today I created a bunch of cases. Which were all ineffective.

At first I thought it was a system error, and began creating cases to solve the problem directly with the listings that were disconnected. Cases 10966439962, 10967023632.

Then cases directly on the account problem in order 10983484642, 10991781862, 11009133112, 11035175972, 11039814102, 11039569692, 11039523332, 11040716792, 11042390092, 11065538952, 11065589502, 11069306132.

Then cases without answers, they completely ignored me. 11085776522, 11127815152, 11128398702, 11127879322, 11128399722, 11127801482, 11131214772.

I understand that checks are done regularly, but it's been three months, their second to last message was:

"Hello, We are currently reviewing the information that you gave. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete the verification as soon as possible."

The last one is: Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

After this message, "Identity Information" appeared in red, after which I submitted additional documents.

Is this going to take months again?

My inventory is stuck.

Has anyone encountered a similar problem or can suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed that there was nothing easier than to name the reason and how to fix it. The world is losing its humanity in the pursuit of money.

Thank you,

Amazon seller app is not showing my shipping templates any longer, it is asking me to input a merchant shipping carrier which I cannot do as nothing works. I’ve tried reinstalling the app but no luck. I can still list normally via the website but this is very cumbersome. Any ideas?

Once again another limit on communicating with buyers, why does Amazon think this is a good thing? First they opt all buyers out of receiving messages and they have to opt back in to get any messages and now even important messages cannot be sent.

We know that Amazon cares little for their buyers and if there is an issue just refund and that is it, however most of us as professionals like to let buyers know of an issue or if the buyer has made a mistake and we pick it up we can let them know.

But no, no communication allowed, how is this a good thing to frustrate buyers and not be able to let them know of an issue? What is a 'critical' issue anyway?

Oh well, looks like we will just have to cancel or refund sales without letting the buyer know. The most common one is duplicated orders where buyers buy 2 or 3 of the same item on 2 or 3 separate orders and you need to know do they need 1, 2 or 3 items,. from now on I am just going to cancel all the orders and forget it as we cannot ask the buyer to confirm and I am not sending 3 items for 2 of them to be refunded by Amazon.

Latest from Amazon:

Important: Amazon Limits How Sellers Can Message Buyers. Sellers are unhappy with how Amazon is now limiting their ability to send important messages to buyers. Amazon began alerting sellers in March that it was changing how they could communicate with buyers. To ensure messaging is only used for critical messages, Amazon has removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.

Hi there, so I have a 1 day handling time on a listing, the item was purchased at 12.10 pm lunch time, when I opened account next morning at 8.00 am, lesss than 1 day later, I had recieved a "late delivery" strike. less than 24 hrs, not ssure how this works so any ideas please?

Robbie

Hello,

I am from Bulgaria and I needed to proof my residential adress so I can use my German Seller Account.

I uploaded 2 photos of an Internet Bill, which is listed as an accepted document.

One photo of the original bill and one photo of a transaltion to Enlglish from a sworen transaltor.

I was rejected a couple of times with the explanation "The latest proof of address that you provided was incomplete as missing original copy of certified translation" which isn't true.

I did contact chat support which didn't help at all.

What can I do further?

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr