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my account deactivated because of verification fail maybe there is address issue but now there is no submit or edit option showing i contact seller support they said mail verification team i mail many times to them they give same answer every time i provided all my documents to them but they send same mail every time

i am setting my amazon seller's account. It is stuck at invalid charge method. I have tried different cards too. It has charged me 6-7 times in setting up a card. Kindly guide what could be done.

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn — we need help with a feedback issue.

Case ID: 11141343162

Order ID: 205-3308678-6025940

Apply for re-review of order #205-3308678-6025940 negative feedback (involving product reviews + full refund)

Dear Amazon seller support team,

We have again applied for negative feedback from order #205-3308678-6025940 because the feedback part involves product reviews and we have a full refund, in line with Amazon's feedback removal policy. The specific reasons are as follows:

First of all, the feedback content includes product reviews, not just service issues

The customer feedback mentioned that "black tennis skirt is missing", which is a description of the product itself (out of stock/not received), rather than a simple service evaluation.

According to Amazon's Buyer Feedback Policy Article 5.2.3:

"When the feedback content is mainly aimed at the product rather than the seller's service, the seller can apply for removal. When the evaluation focuses on the product's characteristics, availability, or the product itself, it should be submitted through the product evaluation system rather than the seller's feedback system."

And we have a full refund and the problem has been completely resolved

According to item 3.1.7 of the "Seller Feedback Removal Guide":

"When the seller has provided a full refund and resolved customer complaints, the relevant negative feedback no longer reflects the current transaction status and can be removed as obsolete information."

We have refunded 100% in full as required by our customers (see attachment for refund vouchers), which complies with Amazon's principle of "remove feedback after problem solving". However, customer feedback did not mention the facts of the refund, which resulted in incomplete content and could mislead other buyers.

Finally, this feedback does not objectively reflect the overall transaction experience

After discovering logistics problems, we actively contacted the customer and provided a 40% refund compensation (the customer did not accept it). Finally, the full refund was made as required by the customer, but our active handling was not reflected in the feedback and did not meet Amazon's "fair evaluation" requirements.

According to Section 4.5 of the Feedback Abuse Policy:

"The buyer submits inaccurate or misleading feedback knowing that the problem has been resolved may constitute a misuse of feedback."

The Amazon team is asked to re-examine and remove this feedback to ensure fairness of the evaluation system.

Attachment provides:

Full refund record

Communication records with customers

Sincerely,

Longbao

Changed my account to a sole trader as had problems linking the limited business bank account.

Thought id sent all correct document to amazon ie UTR for me as a person to do this.

Amazon have deactivated my selling account as it did not pass verification

Now I am having no help on how to reactivate my account

I have tried several times to link my bank account for payments and none of the banks accounts in my name work.

The help option in amazon does not give me the required option to solve my problem in reactivating my account

So a created a new amazon selling account and that was closed too as you can't have 2 accounts and have been told to sort out my first account to get it reactivated by an agent in person on telephone

BUT HOW DO I DO THIS ?? Its impossible to get any help of feedback

Dear Amazon

The information DOES show all the information neededEvery time I send your the require info you say it is no good, I have opened new bank accounts even and sent 3 different accounts and all you say are not able to verify I am in need of some help please

as my account is deactivated I have limited access to help on amazon

Hello All

Someone please explain to me....

I am based in the UK and new to the Amazon Seller account. I want to sell Cotton bags. I want to know that, does Amazon keeps the VAT amount from the payment I receive from my sales? If it does, then at the time of my VAT returns, how can I mention that to HMRC? So confusing.

Here I'm not talking about the VAT on Amazon fees, it is about the VAT from my product sales. For example, on the revenue calculator, it shows that from the sales of an item, which is £11.99, Amazon deducts

Amazon fees: £1.91

Fulfilment cost: £3.26

Storage cost: £0.17

Estimated VAT: £2.00 (Does Amazon keep it and forward it to HMRC? )

Estimated cost: £7.33

Net Profit £4.66

That £2.00 VAT is my (company) money, isn't it? If Amazon keeps that £2.00 it affect the cash flow of my company? At the time of VAT filing, how can I convey this on my VAT returns to HMRC, saying these monies are kept by Amazon?

eBay only collects the promoted listing fee and the postage, and pays us back the remaining.

Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Hi All,

A customer has contacted me this morning to advise their parcel from April did not arrive, i have gone on to their order to reprint the delivery label so i can check the tracking and there is no option to re print it? i have checked orders from this week and i am able to reprint the label, but on orders a few months old.. the option has been removed? any help would be fantastic thanks.. i dispatch orders myself via MFN

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory