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When and How to Use Pre-orders and Back-orders
by Seller_mIRnuhdx7l5sN

Hello Sellers,

Have you ever wondered about the differences between pre-orders and back-orders? Here's what you need to know:

Pre-orders allow you to accept orders for products that haven't been released yet, enabling customers to purchase in advance of the release date. This is particularly useful when you're launching new products and want to gauge interest or secure sales before the official release.

Back-orders are for existing products that are temporarily out of stock but will be available again when restocked. This option helps you maintain sales momentum even when inventory is depleted, allowing customers to place orders whilst waiting for your restock.

You can set up these options through Seller Central:

  • For pre-orders, specify the product's release date during listing creation
  • For back-orders, set a restock date for your out-of-stock items

Both options require shipping within 30 days and are not available for Fulfilment by Amazon products or Music, Video and DVD items.

For more details, please consult the relevant help page: List a pre-ordered or back-ordered product.

Have you used pre-orders or back-orders before? Share your experience in the comments!

Cheers, Ezra

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Amazon eating maximum profit
by Seller_FTeHoKoWgr9sh

Somebody tells amazon to do not eat much profit from sellers or there will be only old sellers remains, fba fees burden, ad campaign exclusive 20% of vat, and one more thing they are counting the well packed and sellable product into customer damaged after return why? I collected the returned product which they counted as customer damaged, but it was full okay at all neither issue with packing nor inner product used why they're doing this?

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docment not sumbit for KYC
by Seller_rWadcXyCqX0oM

hello sir amazon giving same document for KYC I put all document put here show 'Save data or restore to last saved state to proceed" So can you help me

thank you

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Hello,

It has now been 14 days since I submitted my appeal to the Account Health team after receiving a notification that our listing would be deactivated due to an trademark infringement violation. We sell our own branded products and we have a fully registered trademark. Despite this, a competitor submitted a malicious complaint and Amazon removed our listing without properly reviewing the situation.

Since submitting my appeal, I have had no response at all. Zero. It still shows " Our evaluation is in progress." after two weeks. I have called the Account Health team multiple times via the 'Call Me Now' button and every time I am told to just wait. No one has given me any real answers or help.

The Complaint ID is 11039608582.

This situation is unbelievable. We have lost our main source of income and the amount of stress this has caused has been enormous.

I am kindly asking if someone could please take a look at our case properly. It is completely unfair for a small business to be punished like this because of a competitor's malicious report. We have followed every rule, submitted all documents, and have been patiently waiting, but nothing is moving forward.

Thank you for any support or advice.

@Seller_z3k8APxGfbQEK

@Seller_mIRnuhdx7l5sN

@Seller_hnDMgUKxMh1V4

@Seller_TSXM2A5nxWSuH

@Seller_Huz6FT08OxHAR

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Why does Amazon allow such incompetence?
by Seller_AJxxLujbGDqaW

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

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Just me? Royal Mail -
by Seller_ZjZ4slOF0jHpk

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

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account suspended over a capitalazation issue
by Seller_d5g8PrnSPjHHe

My account has had the business name of mythrojan limited for three years, the UK VAT is registered MYTHROJAN LIMITED, i understand it requires caps. after three years, my account is now suspended due to the mis-match. help and appeals both tell me to change the amazon name to match, ok np, EXCEPT, you cant change the business name on a suspended account. I am in catch-22 land. any help?

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Got bad review
by Seller_wlFsqvnnLTbEQ

Hello, I recently received a 3 star on my product listing. it has been 5 days now, the review is hidden, I tried viewing it in product reviews but it does not shows. It has affected my product rating but i do not know what feedback I got as I am unable to view it. Anyone know why is that? and what is the solution?

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VEEQO Buy Shipping Issues Beware
by Seller_sg54Fq7GfBZzn

So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.

However, wow this has been very very bad, so everyone needs to be aware.

We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.

It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.

We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.

For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.

VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing

So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.

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Hi Everyone,

I was wondering if anyone else has encountered this. We have maybe 1-2 tickets like this a week. To my knowledge, is there no way for us to redo an Evri return QR code? This has to be done by Amazon itself. If so, why is Amazon's customer service team forwarding complaints they should be dealing with to sellers??

Is anyone able to shine some light? Maybe we are just missing something here, where we can reprocess these QR codes?

Example AMZ message below!

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@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK

Could someone help with regards to cases that have been sent to the (bin) relevant department who always fail to respond?

Transferred cases:

The affected case IDs are as follows:

9076898312

9079173472

9079473612

9116991902

9131938752

9330884592

9350232712

9473217752

9494698642

All these cases were transferred to other departments but have since stagnated. Seller Support has failed to provide updates or closure.

This lack of communication and accountability is in direct contradiction to Amazons own policies outlined in the A-to-Z Guarantee Protection for

Sellers, which stipulates that sellers are entitled to:

Timely investigation into claims

Clear communication regarding refund decisions

The right to appeal or dispute chargebacks when adequate evidence is provided

By processing automatic refunds and debiting our account without any dialogue or resolution, Amazon has denied us fair process. These actions not only damage our operational standing but also undermine the principles of transparency and fairness that Amazon claims to uphold.

Edit to add: Just emailed the managing director email. Again, I hold out little hope though.

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