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Hello All,

If you want Automated handling time for your goods applied to your account you do not need to do anything.

If you prefer to have your opinion of your handling time used, you need to switch off the Automated handling time which has now been applied to your account

All Best

Brian

Dear Amazon Customer Support,

I am writing to express my concern regarding the recent deactivation of my account. I was informed that the account was deactivated due to an inability to verify my identity, despite my having submitted all required documents accurately and in accordance with the details provided at the time of registration

At the time of registration, I submitted accurate and complete business verification information. This included all required documents which were successfully verified by Amazon. Furthermore, when prompted again, I re-attached the Corporation Letter confirming the ownership details, registered address, and matching identity document (passport). All this information is legitimate, current, and fully verifiable.

There has been no ambiguity or misrepresentation on my part. If there were any concerns regarding these documents, I was never given a clear explanation or the opportunity to respond before the deactivation occurred. That in itself is a completely unfair and unjustified action. My business has come to a halt, my inventory is locked, and my only source of income has been shut down without proper recourse.

I am ready and willing to provide any further documentation required. But I insist on a full and transparent review of my case, as all facts clearly show that this enforcement was both premature and baseless.

I expect Amazon to treat this matter with the seriousness it deserves and reinstate my account immediately. This experience has not only harmed my business but also shaken my confidence in Amazon’s seller support and verification process.

I urge you to escalate this case for an in-depth and fair reassessment.

Hi I am looking to stop selling on Amazon and close my account permanently. I am just selling the last units of stock and then will close the company and business entirely. I see loads of people having issues regarding account closure on this forum, stuff like reactivating an account to properly close it ?

what do I need to do to make sure its as smooth as it can be ? for the record all stock is FBA and I only sell in UK.

Any help is appreciated

hello there

I open an amazon seller account and i start selling. I'm from Ireland and i send some items in FBA in UK. Because of that i receive an email mention i need to registered for vat because i used fba in UK . As i wasn't aware about that and i don't really want to sell on amazon anymore it's no point for me to register for vat, what i want now its to get my money from my account and close my amazon account. can anybody help me how i get my money back from my account and to finish with amazon for good

Hi all,

I’m hoping someone here can shed some light on an issue I’ve been struggling with.

I run a UK-based LTD company and earn well under the £85,000 VAT threshold. As such, I meet all VAT exemption requirements under UK law. However, despite this, the option to enable VAT-exempt auto receipts is not showing in my Amazon Seller Central account.

I’ve double-checked everything:

My account is correctly set up as a UK LTD.

My annual turnover is well below the VAT registration threshold.

I'm not VAT registered (nor am I required to be at this stage).

I'm not storing inventory outside the UK or doing anything that would trigger VAT obligations.

I’ve contacted Amazon support multiple times, but unfortunately, I’ve been getting vague or scripted responses that haven’t helped at all. They either redirect me to general VAT help pages or say they’ll “escalate,” with no follow-up or resolution.

Has anyone else run into this issue? Is there anything I might be missing in my Seller Central settings that could be blocking the VAT exemption option from appearing?

Any advice would be appreciated—this has been frustrating, and I’m just trying to stay compliant without registering unnecessarily.

Thanks in advance!

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Are there any guaranteed ungated brands that will let me get started on my FBA journey? Everything I have submitted, even with the correct documentation has been rejected.

Thanks!

Hi all,

Just wanted to share my experience using Amazon Vine.

Basically, the reviewers are not competent and sometimes give reviews very negatively and the reviews are misleading.

Don't use vine programme, instead rely on reviews from your sales.

I have also logged with Amazon support..

Thanks,

JW

Hello fellow sellers and Amazon support,

I’m reaching out to share a critical issue that’s severely impacting my business and to ask if anyone has experienced a similar situation.

Until May 1st, I was holding the Buy Box on approximately 1500–1600 listings consistently. My account health was excellent — my Order Defect Rate (ODR) was around 0.69%, well below the 1% threshold. There were no performance notifications, no account health flags, and no significant customer complaints or policy violations.

However, on or around May 1st, my Buy Box eligibility dropped suddenly to 0 across all my listings. Since then, I’ve not been able to win the Buy Box on any product, even though I am currently the lowest-priced seller on hundreds of listings.

To clarify:

My account has never been suspended or warned.

My metrics remain within Amazon’s required thresholds.

I’ve contacted Seller Support, but the only explanation I received was that the issue might be related to my ODR, which clearly was not a problem when the loss occurred.

This abrupt change with no clear reason is not only frustrating but devastating for my business, as Buy Box visibility directly affects our sales.

I’m hoping someone from the community or Amazon's support can shed some light on:

Whether there might be a system bug or recent algorithm change affecting Buy Box allocation?

What additional steps I can take to recover my Buy Box eligibility?

Any help or shared experience would be greatly appreciated.

Best regards,