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We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

Unless I am doing something basically wrong why is it when i switch from UK to Canada or USA or vice versa I have to sign in again and get a new OTP. What a pain if I want to switch back and forth.

HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

Order Id 202-6129042-8649936

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate. Any help is appreciated, thank you.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

We've decided to stop selling in EU after Brexit so quiet sometime ago, recently I've discovered storage fees in 4 EU countries, because my settings only allowing storing my products in UK and we removed all EU selling programs from our account I did question seller support, however as usual no help, no answer or useless answers, however they've pointed many units of different SKUs all over the Europe......after 2 months they've decided refund all that stock, as they can't bring it back (how they were allowed to move that stock in the 1st place....), so I did ask for storage fees refund as well as I think it would be so clear and obvious but isn't all saga started again....copy and paste useless answers and absolutely not even Sorry to their obvious fault....any ideas how I can escalate this as I do have enough of time wasted with seller NOT support people???? Can you help @Seller_gAhPNiLrkfTcr???

@Seller_ZyGdB49sb7An4 @Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP

Amazon deactivated me and never gave me a specific reason. After months and of talking to different customer supports and trying to tackle to differnt issues we thought might be the problem we finally arrived at the problem which turned out to be payments . We init thought it might have been kyc for business info as that is what we were told and also VAT number which we ended up sorting and getting verified in the end. After concluding that it was payments we reached to Amazon and tried explaining that all the support agents kept giving us different reasons even showing them proof of chat and multiple emails .one advisor even said it was because we didn’t register in Amazon ae which I took time to screenshot and save all advise given to us. I sent all information required vat certificate,registration number my buisness card and tried to explain to them that the initial issue wasn’t our fault as an advisor had also told us the wrong information regarding Amazon payment which I also and can backup with multiple screenshots. They told me that I can’t reinstate it because I missed the 30 day deadline which I didn’t even know existed nor was it mentioned in any of their previous emails. I also did in fact try to tackle the issue before the 30days deadline but didn’t even know the problem at the start … please someone help

Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

Genuinely at my wits end.

Trying to optimise my product names to further boost sales.

Wanting to update names and details etc. Amazon is now telling me to delete the listing and open a new one.

A few days ago I had the same issue. Followed Amazon's advice, deleted my listings. Tried to make new ones, error 8541. They were apparently attributed to products removed for violations. Crazy that, considering I've had them for nearly 2 decades now.

I digress.

Amazon were categorically refusing to either add my old listing back up, or open my new listing, until I proved the thousands of units of stock I have are actually mine. When I asked why their system went to an old product that was removed instead of cross-referencing or looking at the product I had listed literal days prior, they told me generic copy and paste answers without seeming to look at the situation. Brand Registry felt absolutely meaningless at this point. However, I found a solution, and have my products relisted with what I hope are more optimised titles and descriptions. Time will tell I suppose.

I am now trying to update my last product, ASIN B0DNR4RFS2. Yet to see a single sale on it, been listed since November. Admittedly, the page is weak and un-optimised. I get that. I'm trying to fix that.

Can someone please explain to me why, when I have changed, via 'Edit Listing', solely my product name to a more optimised version, ie 'Thirsty Splash 19L Polycarbonate Bottled Water' to 'Thirsty Splash Still Water – 19 L Reusable BPA-Free Polycarbonate Jug – Pure, Smooth Taste – Eco-Friendly & Recyclable,' wherein all the previous words for the product title are still present, I am getting an error 8541? Moreover, I have gone through Brand Registry successfully on this product too.

Am I no longer able to update the product details? Am I being stupid and missing something obvious? Did I list it incorrectly? Is my punishment another circular conversation with Seller Support?

Any advice would be appreciated, thank you in advance.

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.