Welcome to Seller Forums

Hello fellow sellers,

I need your help and advice on a serious issue we have been facing.

A customer purchased a specific pair of shoes from us. We fulfilled the order correctly, and our internal records, pick list, and dispatch footage confirm this.

However, the buyer raised a return claim saying "wrong item sent" and returned a completely different pair of shoes, not even a model we sell. The returned pair was used and dirty. Despite submitting full evidence (photos, product catalogue, stock sheet, and return inspection report), Amazon refunded the buyer from our account.

We have submitted 16 appeals through the normal channels and keep receiving the same copy-paste response:

“Although we understand your position, we stand by our decision.”

We have asked for an escalation or human review, but there is no way forward via the standard appeal workflow. This is a clear case of return fraud, and it seems there is no protection for sellers in this situation.

Has anyone managed to:

Escalate these cases beyond the automated system?

Get a proper review done by Executive Seller Relations?

Recover funds in similar fraud situations?

Any insights or proven escalation routes would be hugely appreciated. I am also interested in collaborating with other sellers who face similar situations to raise this as a systemic issue with Seller Performance or through FBA Feedback Loops.

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

Hello

We have shipped goods to Amazon warehouse CWL1, we have had countless issues shipping to here before, however we cannot choose which locations our goods are sent to.

Has anyone else faced this issue and what was the resolution?

We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

Hello

Whoever is operating these Amazon policies is completely extrajudicial.

My account is being closed because my personal and business relationship, which I have never met, is connected to my account because of someone.

Of course, this situation immediately prepares an objection and defense and I provide the necessary communication opportunities, then Amazon sends an apology email and activates my account, saying smart people.

It is being closed because my account has faded again on the 6th day, less than a week later.

Amazon is probably making fun of people.

Amazon's seriousness is perfect!!!

I know my stock. I deal with everything as I am a sole trader.

Seller Support refusing to go and remeasure even though the measurements are so wrong.

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

On 5/14, we received a notification in our account email:

We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.

After that, the electronic product was immediately taken off in EU 9 market.

We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.

The certificates we have are:

EU Declaration of Conformity.pdf

EMC.pdf .

RoHS.pdf

EN IEC 62368-1.pdf

Pictures of Product.pdf

Pictures of Product Packages.pdf

User Manual.pdf

The Warning Label.pdf

Does anyone know how to resolve this please? Thank you very much.