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We have over 2000 listings and noticed on Amazon marketplace yesterday that some of them will be delivered 20-22 May, but some others will be delivered 20-23 May. Those with 20-23 May have disgusting red writing stating “Usually dispatched within 2 to 3 days” (I call it a sale prevention).

We have one shipping template for all of the listings (RM 2-3 days). Default Handling Time is set to 2 days, with a cut off time 3am. All listings have 2 days set individually in Handling time too. Automated handling time was activated by Amazon (AGAIN) yesterday, but I switched it off yesterday (AGAIN). Our listings this morning still don’t show this change and we have two different delivery dates across all of our listings. WHAT AM I MISSING???

HI! We are trying to sell Lancome products as we see tens of sellers doing so. I applied to sell Lancome products with an Invoice from an european distributor, highly reputable, extremely easy to verify ( distributor, not the likes of Qogita ).

Of course, support rejected with the following : "We have reviewed the documentation that you provided and determined that you are not eligible to sell Lancôme products. We evaluated the information that you provided, but it did not pass our review.".

We have good metrics, hundreds of thousands of pounds in sales in the past year, good reviews, low return rate. I do not know how to win with these guys.

For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.

I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.

Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.

Reposting as there was no response on the last thread

Hi @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH — we need help with a feedback issue.

Case ID: 10988596572

Order ID: 026-7921537-1831558

Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.

The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.

Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.

Thank you so much for your support!

Kind regards,

Anthony

Re order: 203-1977176-6789112

Yet again Amazon not following own policy when using buy shipping.. I agree the item never arrived.. I offered to send a replacement which the customer accepted, they then raised and AtoZ and won with an ODR strike. Despite an AtoZ appeal and raising a case (11122310432), Seller support state that they will not remove the ODR defect. cant someone at Amazon have a word with the team who deal with this and make sure they follow AMAZONS OWN POLICY... @Seller_Huz6FT08OxHARsorry to tag you in another one of these :-D

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Hi all,

One of our food supplement products was removed almost immediately after listing. We were prompted to submit a compliance document, which we did straight away. However, it has now been over 2 days with no response from Amazon. Previously, we would typically receive a response within 24 hours.

Additionally, we've noticed a change in process: Amazon used to allow us to continue listing the product while giving us a deadline to submit the compliance certificate. Now, the product was removed automatically without any grace period.

Has anyone else experienced this? Has there been a policy change regarding compliance submissions and product removals for food supplements?

Any insight would be appreciated.

kind regards

So I have had a return today. Buyer has returned item with no RMA or other documentation - just a returns postage label attached. The item was not even bagged or boxed - they stuck the returns label directly onto the item.

The only trouble is - the tracking number on the label does not match anything under 'Manage Returns'. So it looks like someone has sent an item back but not started a Returns Request OR they have not used the label issued by Amazon - and as such I am unable to issue a refund.

All I can hope for it that the buyer eventually enquires where is their refund - but honestly why did they just stuck the postage label directly onto the item and now expect me to refund when I have no idea who I should be refunding. I bet if they complain to Amazon I will get penalised for the late refund as well lol.

My account was closed because they claimed they could not prove I am based in the UK even though all the evidence states otherwise.

Anyway not too fussed as I sell on eBay and privately too

My issue now is the 4k they have on hold, I want that

Without small claims is there a way to get it back as they are refusing to say?

Here is their email if it helps

This is Daniel from the Amazon Escalations Team

Thank you for contacting us with your grievance regarding the Amazon EU Sarl (AEU) and Amazon Payments UK (APUK) services. Amazon Payments UK (APUK) takes complaints seriously.

We have looked into the matter and we would like to inform you that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.