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I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?

Hi,

I'm a new Amazon seller with only 56 shipped orders. Every order is sent via Royal mail tracked 24 or 48. Every order has tracking information and all orders have arrived on or before there due dates.

Whilst under review I'm still receiving orders and sending them out the same way.

I replied to the first email Amazon sent to say the review was happening as one order was missing the tracking. I added the tracking number and sent this to them in the email. Today I got another email stating there isn't enough information to reinstate my account and if they don't get the information required the account will remain deactive.

What do I need to do, I've checked every order this morning and everyone has valid tracking information. No customers are claiming they didn't get their parcel and I've had no negative feedback.

I stopped selling on Amazon UK a few years ago and now i want to start selling again on Amazon Ireland.

My account is deactivated as Amazon want me to upload a valid UK VAT number but im not selling in the UK and wont be storing stock there so i won't need a UK VAT number.

I live in Ireland so that's the marketplace i want to start selling on.

Can any of the staff please help me out with this issue.

Regards

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account (Seller ID: A38GW9YSAWP9FL) and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Seller_ZyGdB49sb7An4

Hi, @Seller_z3k8APxGfbQEK After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.

Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

Hello,

I’ve been facing an ongoing issue where I’m unable to update my payment or backup payment method for my Amazon Ads campaigns. I raised a support case (Case ID: 10979879952) and was told it was being investigated by the billing team.

It’s now been over two months, and despite repeated follow-ups, the issue has still not been resolved. I was promised updates every two days, but progress has been extremely slow. This has become very frustrating, especially since it directly impacts my ability to run campaigns and manage my account properly.

I’m posting here to see if:

Anyone else has experienced this issue and found a workaroundSomeone from the Amazon Ads team can help escalate this further

I’d really appreciate any help or clarity on when this will be fixed. Thank you.

Best regards,

bestBuyLink