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discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?

please check my account i am new user so help me where i am wrong

I have been trying to close my account since January, 2025. I have no more books to sell since my mentor passed away. Why don't I get help with this from Amazon? Please help!

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

was charged this today ? Anybody know what it’s for - I signed up for individual seller account only

Hi,

We sent a parcel out via Royal Mail signed for, Royal Mail have a signature as well as date and time, customer claimed non delivery via A-Z claim. It has obviously been granted and refunded, is it worth taking further and appealing and any advice on what I should say in my appeal? ANy help appreciated. Its not the first time but its happening more frequently so wonder how others deal with it?

Kind regards

Burash Ltd

Hi everyone,

I’m reaching out to ask for help with our KYC verification on Amazon.

Our company officially changed its name last year. We’ve been operating under the new name since then.

However, during this year’s KYC verification, it seems Amazon's system still displays our old company name, causing a mismatch. We’ve sent all the updated documents multiple times, but we are still not getting verified. The appeal was rejected.

We’ve run out of ideas and options. Our business is being seriously impacted, and we urgently need to get verified to continue selling.

If anyone has experienced something similar or knows how to resolve this, your advice would be greatly appreciated.

Thank you in advance for your time and support.

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr

A buyer placed two separate orders (ordered days between eachother) for the same item (around £400 each) using two different Amazon accounts, both going to his address in Sweden. Both parcels were shipped Tracked/Signed and were delivered to a local post office/service point instead of his home address. He collected both parcels on the same day.

After collecting them, he messaged me to say that one of the packages only contained plastic. He then opened an A to Z claim on one of the orders. Amazon refunded him, saying that although the tracking showed the item was delivered, the customer claimed they didn’t receive it, and because I used valid tracking, it wouldn’t count against my order defect rate.

Before even contesting the claim, I requested proof of delivery from Royal Mail to get the signature, but I assumed it wouldn’t matter since the buyer had acknowledged receiving the package and had even sent a photo of the opened box, confirming he got it. However, I now realise that when the buyer sent the proof (the photo), he sent it from the other Amazon account, the one that didn’t file the A-to-Z claim.

So when Amazon reviewed the case, they couldn’t see that message or the photo, because it wasn’t tied to the claim account’s order messages. As a result, they upheld the refund simply because the tracking didn’t include a signature, even though the buyer had clearly received and collected the parcel.

I can’t appeal the decision any further. I’m left out of pocket for an item that was delivered and collected. What can i do next ? I cant afford to lose £400, someone at Amazon needs to investigate this case and the accounts involved.